What do hostage negotiation and leadership have in common? A lot more than you'd think. In this episode of Taking Back Monday, Scott Harvey shares what 20 years in law enforcement taught him about communication, influence, and why good leadership starts with listening - not talking.
Whether you’re leading a team, managing tough conversations, or just trying to show your people you give a damn, this episode is packed with practical advice and powerful storytelling.
3 Key Takeaways:
→ Silence without rapport feels like you don’t care, why trust is built long before it’s tested.
→ The best leaders talk less and ask better questions, influence comes from listening, not lecturing.
→ Feedback is a gift (when delivered with care), uncomfortable conversations are the most generous thing a leader can do.
Key Moments:
00:00 Introduction and Welcome
00:14 Scott's Origin Story
00:31 Lessons from Law Enforcement
02:02 The Power of Communication
05:49 Leadership and Listening
17:37 Building Rapport in Remote Work
25:36 Conclusion and Contact Information
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