December 14, 2023 • 35 mins
In the latest episode of Tales from the Service Industry, titled "Have You Ever Peed in a Bathtub?", hosts Bill, Liz, and Ms. B are joined by a former co-worker as they take a nostalgic trip down memory lane. Listen in for hilarious tales of flight attendants' misbehavior, encounters with tipsy guests, Liz's unexpected restroom revelation, and a whole lot more!
#tftsi #TalesFromTheServiceIndustry #ServiceIndustryStories #WorkplaceNostalgia #HilariousEncounters #BehindTheScenesTales #PodcastComedy #WorkplaceHumor #MemoriesFromWork #TalesFromTheServiceIndustry #PodcastLife #WorkplaceAnecdotes #hotel #hotellife #FrontDesk
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Episode Transcript
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(00:00):
Let's hit it.
(00:05):
Let's hit it.
I like that.
Well, welcome back to Tales from the Service Industry.
I'm Bill.
I am here with Ms. B.
Hey, guys.
With Liz, our resident deviant.
Hi, team.
And as a special guest, we have a longtime listener, first-time caller that's actually
patched into the TFTSI studios.
And I'd like to welcome Sue to the program.
(00:26):
Hey, everybody.
Welcome on.
We're so excited to have you.
Thanks for having me, guys.
Well, thank you for being here.
So Sue, as we normally do with people in the studio, we'd like to ask you to share a little
bit about how you got into the service industry.
I entered the service industry officially when I was 20 years old, first in a property
(00:47):
management company.
And I worked there for a good three years.
And then I moved on to a new position at a full-service hotel.
And that is where I encountered Bill.
Ooh, so you worked with him.
Five years we worked together.
I'm so sorry.
Was it that little?
Well, it was 99 to 05, right?
(01:10):
Or 04?
Oh, yeah, that's right.
04.
1999.
It was the millennium.
That's how far back we go.
So what was your role when you worked with Bill?
I was a relief night auditor.
I'm so sorry.
Oh, yeah.
Oh, my gosh.
10 PM.
6 AM.
Oh, my gosh.
That already died.
10 PM.
(01:31):
Oh, so no social life.
Oh, no.
Well, when you're that age, I mean, that's all you want to do is go out with your friends.
I admitted myself to nothing.
Then on Sunday, got the day off so I could sleep half my day off.
And then I would come back to work on Monday.
Wow.
Work Monday, Tuesday, Wednesday.
And then I had Thursdays off.
(01:51):
And then I would start on Friday.
I didn't even have two days off in a row most of the time.
Oh, my gosh.
So yeah, it was intense.
I was always on time.
I never called out sick.
Well, that's good because we appreciate you.
Because who has to cover the night audit?
Miss B.
The relief.
It's the SOM, right?
Yeah, that's me.
(02:13):
So you have to have some good stories from your night audit days because I've just from
the few shifts I've covered, I have some crazy stories.
So I need to hear some of your stories.
Oh, my goodness.
You know, when they have that saying that creeps come out at night.
It's come out at night.
And then you know, there's that saying like nothing good happens after midnight.
It's true.
(02:34):
Yes.
Oh, my goodness.
It is true.
We had everything from fire alarm going off.
We had flights that would get canceled.
Then we would have a shuttle return with 35 people who had checked out of our hotel wanting
to get back into the room that they had just checked out of because they said, well, we
(02:57):
paid for that room and I want to get back into it.
And I'm like, well, actually, you didn't.
You had a late checkout till 2pm.
Oh, my gosh.
So I can't check you back in that room.
And I would have people arguing with me going, I know there's no housekeeping staff here.
Let me back into my old room and we'll just call a day.
And then I'm looking at the low.
Oh, my God.
(03:17):
You know, the room block.
And, you know, the management, he would make these room blocks and have everything like
Tetris, because this was a hotel that was sold out year round.
Oh, wow.
There was no extra back pocket room.
Yeah.
Right.
So I would have people come back, start yelling at me.
I'm like the nice little girl at the desk.
And it's just me and one freaky security guard and one houseman.
(03:43):
That's it.
I have nightmares to this day where I will be at work and a bus of people show up and
they line up in the hotel lobby and I can't make keys or I can't find a room for them.
Dude, those are my nightmares right now.
Those are my nightmares.
So it stays with you.
And so that's why this podcast is so important.
(04:04):
I view it as therapy.
Yeah.
It helps me go through these traumatic times.
And then also we would have crazy people.
And it was mostly drunk tourists who would show up at our hotel thinking that it was
their hotel, but they were there at the wrong hotel.
That's funny.
You know, my key doesn't work.
And I'm like, who are you?
(04:24):
And I'm looking up in the system, like, are you staying with another party?
He's like, no, it's just me.
I want my room.
My room key won't work.
And I'm like, do you have the idea of you?
And I'm looking him up and I'm like, sir, I can't find you in our system.
And he's like, I just checked in earlier.
I went to the blue out.
And then they start cursing at you and it's all your fault.
(04:44):
You know, they're like had seven Mai Tai by that time.
And you can smell the rum and the dark rum floater and the pineapple coming off of them.
They're sweating it out by now and they're all sunburned.
You know, that's the tropical hangover look that they come.
This just makes me want to go on vacation.
I said, I'm sorry, but like you're not registered here.
(05:09):
I said, you have your room key.
How about this?
Show me your room key.
And he gave it to me and I went, sir, this is the wrong chain.
You're at the wrong hotel.
You took the wrong shuttle.
Where you belong.
Oh my gosh.
I get on the phone and I would call the hotel.
I think we have one of your people here.
(05:31):
That's so funny.
They're like, well, can you give us a description?
I'm like a sunburned tourist with an aloha shirt.
Could you be more specific, please?
Okay.
So I want to know if this could be a question for the two of you, but since you're our guest,
I'll have you go first.
What was your favorite part about working in Hawaii?
(05:54):
The beach.
People.
People.
Really?
Seriously, the people.
I mean, it's the hospitality industry.
It is an extension of our home.
If you had someone coming to your home, what would you do?
Wouldn't you give them the best towel and the best bed and the best food?
Yeah, of course.
Being in the hospitality industry, you want them to have the best experience.
(06:16):
The biggest highlight of my life was I got to talk to people every single day who were
so thankful to be able to come to the island.
People came for anniversaries.
People came for family reunions.
Some came for honeymoons.
Some people came because they were dying of cancer.
This was probably their last trip together as a family.
(06:37):
I really learned everyone has a story.
If I can make their life a little happier by being nice to them or helping them or telling
them the best restaurant to go to so they don't waste their time, I truly enjoyed my
role as a customer service person.
I would say that was my most favorite part is that it's a very special place.
(07:00):
If you haven't ever been there in your life, you need to make it part of your plan.
It is just another world.
Unforgettable.
Would you agree, Bill?
You know, Sue, I will tell you, that was very sweet and heartfelt, but that was not my opinion
of it.
There's always two sides to a coin.
My favorite part of working in Hawaii is the fact that you could mess with people in ways
(07:24):
that are absolutely ludicrous and people would eat it up.
They would believe it.
You're so twisted.
Oh my God.
All right, example.
100%.
You're going to have to share.
The coworker that we had that I would like to work with the most, it was Chuck.
He and I would always work together.
This one guy that was on the team.
Crick and Crack.
Yeah, absolutely.
Loved working with the dude because we shared a really similar twisted sense of humor.
(07:50):
We had this ability to kind of ad-lib off each other when people would ask us stupid
questions.
One day this dude rolls up to the front desk and he says to us, where do you guys live?
We both said, not too far from the hotel.
He goes, no, no, no, but like, where do you really live?
What?
We again, both said, well, not far from here.
(08:11):
He goes, no, no, no.
When you're not working, where do you live?
Like I live here, bro.
Yeah.
Well, it turns out that he didn't think that anybody that worked in the hotels lived on
the island.
He thought it was just like literally all tourists.
The two of us just immediately started playing off each other and it's like, oh, I get what
you're saying.
Yeah.
So, you know, we do a 10 day stint.
(08:31):
Shut the f*** up.
We're always on a 10 day run.
On that 11th day we fly home, we're off work for 10 days and then we come back and we work
a 10 day stint.
It's like working a cruise.
Yeah.
Literally like working on a cruise ship and the guy was like, oh really?
That must be really interesting.
Oh, you know, do you have airline miles?
And like he just started going down this rabbit hole of just nonsense.
(08:53):
And you just played along with it.
100%.
Yeah, man.
The miles are great.
Get to spend time at home.
Oh man.
See the fam.
Well, and then the best part of that was the timing because he's standing there talking
to us and one of the airline crews comes in.
Oh boy.
So the flight attendants get off the bus and they're walking up to the front desk and they're
greeting us by name and it's like, you know, hey, how you guys doing?
(09:15):
And they think they know you because you fly so much?
Exactly.
That's amazing.
Not because we see them on the crew bus twice a week.
It's because he thinks that every 10 days we're spending five hours on a flight with
the same flight attendant.
Yes.
Man, that's amazing.
Things like that.
I love the questions.
Like this one guy that comes up to the front desk one day and he's asking how high above
(09:35):
sea level are we on the beach?
Well, we were across the street from the beach, but like you literally, yeah, it's a two lane
road.
I think we're, I think we're at sea level.
Right.
And I remember at that point with that dude, I kind of leaned over the counter and looked
to my left and he did too.
At the beach?
Yeah.
(09:55):
You can see the ocean.
Oh my God.
The sea?
Yeah.
Yeah.
I looked at it and I'm like, um, about six feet.
What did he say?
Oh, okay.
Oh my God.
Jeez.
Okay.
Now you've just awakened so many memories.
And you know what?
You're a shenanigan.
And I did want to, I did want to ask you if you could share one story in particular.
(10:17):
And that was, uh, which one?
The day that we had the Dutch folks that checked in.
Freaky dinky Dutch.
Remember at that time, what year was it?
Right after Austin Powers had come out.
Oh, that's right.
Okay.
So, um, so I am bilingual and part of my duty was I would assist guests from other countries
(10:42):
that spoke different languages than English.
And I spoke several languages, but my main second language is German.
Oh, okay.
And now remember Dutch is right next door to Germany.
And I actually had spent a lot of time in Holland to where I could get by in Dutch.
Okay.
But I can put it together.
It is a different language, but still enough to where I can understand what someone's trying
(11:06):
to maybe ask me.
I maybe can't reply in Dutch, but I can understand what they're saying.
Okay.
So at this time I had those streaks in my hair.
Oh yeah.
I had like all dark hair and then I had bright blonde streaks on like the right and the left.
I can envision it.
I had some to work and they were like freshly done.
(11:26):
Like I was so 90s.
It was a wonderful time of my life.
And I looked at that.
So I'm working with Bill and we're working with Chuck.
And it was the three of us because I ended up working with those boys and all of their
shenanigans a lot.
So I come to the desk.
I'm, you know, I have a bob and I have the hair and I'm working with Bill and I proceed
to hear these Dutch people who start talking about my hairstyle.
(11:50):
Oh, they talking snack.
They're trash talking me.
Oh, Dutch.
So they just started speaking their own language.
Bill do you want to chime in a little bit?
Well, no, you know, about my response.
Yeah.
The thing that I remember the most about it was watching your body language just change.
(12:11):
It's like you went from being, you know, happy gregarious Sue to just being kind of mortified
and like just taking a back.
One of the main things that I remember is that you didn't want to talk about it.
It took me a few times of prompting you and you finally came out and said basically that
they were talking trash about you.
I remember saying and I remember asking you if you wanted me to talk to them and you're
(12:31):
like, no, I'll handle it.
And then they came back to the desk and you handled it.
Yes, I did.
And I basically let them know in so many words, thank you for the compliment.
I understand everything that you're saying to me.
I bet you're pretty surprised that a stupid American can understand Dutch.
Shut up.
Love that.
You know, keep in mind that this is at their check-in.
(12:54):
This is the beginning of their stay and you don't fly halfway around the world for like
a weekend.
Right?
I want to think over there for like seven to 10 days.
I'm like, it was a long period of time.
So they had to be mortified for that long.
No, but please, if we have some Dutch listeners, this is not representative of Dutch people
as a whole.
No, not at all.
Dutch people are really nice people, very well behaved and very respectful, but not
(13:17):
this couple.
Well, and the thing that I thought that was interesting about it is that from that point
forward they never spoke Dutch in the lobby again.
It was always in English.
Learn their lesson.
Yeah.
Or maybe they just don't know how to be nice in Dutch.
You never know.
Or English probably.
Well, let's go there.
It felt great.
I mean, we have our Dutch listeners.
Let's not throw shade.
And the thing is, I love Holland.
(13:41):
The first place I ever went to Europe was actually Holland.
It wasn't Germany.
So nothing against our Dutch peeps.
I love you all.
Except for that one couple.
It was just the one couple.
And they just didn't like late 90s, early 2000s American hairstyles.
They did not like the friend look.
(14:01):
Okay.
Do any of you currently host flight crew?
Yep.
Sure do.
I'm so glad I don't.
Really?
You're lucky.
All my hotels do.
I have none.
Yeah.
We've got two airlines for the most part and then occasionally three, but we have two airlines.
Does my hotel?
No.
(14:21):
Thank you.
In unison.
No.
Hotels like that are not for flight.
It's normally like bigger hotels, not boutiques.
The big box hotels?
Yeah.
Big box.
They're usually near-ish an airport.
So we're probably like 50.
That's a cheaper rate to drive five more minutes.
Something like that.
Usually in the contracts, there's a time clause.
So it has to be within a certain time radius of the airport.
(14:45):
And a lot of times too, at least in my experience, they don't want to be right next to the airport
because there's usually nothing to do.
So they'll want to be near some place we can walk to a downtown.
So mine is near a downtown area and it's like 15, 17 minutes away from the airport, but
then they get to walk downtown and stuff.
But yes, to answer your question, I do have flight crews.
What is your favorite part about the flight crews that come?
(15:06):
Can you tell us that?
I got to pick something positive.
Okay.
Is it nothing?
I would say a positive is that they do, you sell rooms.
They're guaranteed revenue.
That's true.
No, no, no.
Okay.
But on a positive, you know what they like, you know what to expect.
So they're not a surprise.
Like you know exactly what type of room they want.
(15:27):
And so as long as you plan for that, then they're easy.
As long as you meet all of those wants, they're very picky.
Soccer moms.
And if you give them a room with a connecting door or God forbid their fireworks go off
for five minutes locally, they will call their union rep and the union will be on you for
(15:48):
three days because of fireworks that will be out of your control.
Sorry, that wasn't a positive.
Go on.
Okay.
So there's like one positive.
Yeah.
There's like maybe one.
I think we were at this time.
So this is again, nine 11.
We literally had crews that got grounded at our hotel.
We had a certain airline from another country that would stay at our hotel before nine 11
(16:14):
and their flight attendants were just a more younger type of crew of younger people.
So Bill, do you know what airline she's talking about?
Absolutely know which airline it is.
And here's the best, wait, wait, wait, wait, Sue, hang on.
Here's the best salacious piece of trivia for this hotel, this airline.
(16:34):
The GM ended up marrying one of the flight attendants.
Shut up.
Yeah.
He did.
And they met at the hotel with her checking in?
Oh yeah.
At the hotel, she was on duty.
Obviously he is.
He's working there.
Yeah.
So real hard to enforce those non-fratenization rules.
Love that.
Right.
(16:55):
Are they still married?
I don't want to get into personal information, but they are still together and it was a great
match.
But that same airline, when nine 11 hit, it went into bankruptcy and went out of business.
What?
So were they stranded?
And all the flight attendants got stuck.
No way.
(17:16):
Instead of being very demanding.
Like taken care of and...
Their entire persona was the very demanding crew.
Yeah.
I'm supposed to have a suite.
I want this, I want that.
And then all of a sudden, overnight...
They don't have jobs.
It's a noose.
And then even getting them off the island and back to where they were from, that was
(17:36):
rough too.
Dang.
Now that I'm older, they're girls.
They're the beauty of youth in their 20s, maybe early 30s.
The 30 year olds were the veterans.
Oh yeah.
Wow.
They go from being this demanding, I want a suite to, I don't have a way to pay for
my room and I can't get a hold of my mom.
(17:59):
That's so sad.
That's crazy.
We're really sorry for you, but you were horrible to us the last months.
Yeah.
We don't have so much sympathy for you now.
It's called karma.
Right?
It comes back to you.
That hotel had so many airlines after nine 11.
Every airline realized that their world had changed and that cost cutting was going to
(18:22):
be an immediate need, right?
So these crews that had been based at oceanfront, beachfront resorts, all of a sudden had their
contracts canceled and they moved into our hotel.
We went to having three airlines to having, I believe it was nine.
Damn.
Oh my gosh.
Yeah.
And everything was literally just like puzzle pieced together.
(18:43):
So the crew that was outbound at 11 AM was basically they were hot bedding with the next
crew coming in.
So they left at 11, housekeeping went in, they flipped that room and the crew that came
in at 2 PM took those rooms.
So everything had to be puzzle pieced together for weeks out because you had nine crews plus
(19:05):
we were not a dedicated airline hotel.
It was a visitor oriented property.
So if I remember correctly, about 110 rooms a day were just nothing but airlines.
Dang.
Out of how many rooms?
265.
Oh my gosh.
It's almost half your hotel.
So you figure literally every day you've got about 110 check-ins and 110 checkouts before
(19:30):
you even get another visitor, right?
So it was interesting.
Housekeeping must have loved that.
Yeah, right.
We actually had housekeeping down to a science.
It was amazing.
So Bill, what was your role at this time at the hotel?
I was front office supervisor.
Okay.
Nice.
But you know, a lot of those crews had really deep resentment from being transferred from
their oceanfront, beachfront hotel to across the street.
(19:54):
It was a huge ordeal.
I mean, it was just pissed to be there and they took it out on you.
Well, it's funny that you use that term.
Oh, yeah.
We had more than one flight attendant that were very open about their displeasure of
our property and one of them would protest it by putting all of the linen in the bathtub
and pissing on it.
I think you've told this story at some point in time.
(20:14):
Oh, I've shared most of my favorite flight attendant stories in any of the previous episodes.
That's crazy.
But yeah, we identified who she was.
She never came back to the property.
She?
She?
Mm-hmm.
She.
That's such guy stuff.
Wait, I'm sorry.
She would put all the linen in the bathtub and what, like sit on the edge of the bathtub?
I don't know the delivery logistics.
(20:34):
I just know the end result.
That's probably what I would do.
What about you, Ms. B?
I wouldn't pee on the towel, so.
Well, no, no, no.
You've never peed in a bathtub?
No.
Oh.
I'm sorry.
Have you?
How and why?
I thought there wasn't a deal for nothing.
Yeah, for sure.
I don't know how that came about.
You ever?
Okay, okay.
Let me put it in perspective here.
(20:55):
Short tangent.
You ever been at a house party and you're going to the bathroom with your friends, but
you also really have to go and they're on the toilet and there's a bathtub right there?
Yeah, I've held it, but I mean, that's cool.
Or vice versa.
Wherever you gotta go.
I could have had the toilet and she had the bathtub.
I've never in my life peed in a bathtub.
You're telling me you've never-
(21:15):
I'm not saying I won't.
Wait, wait, wait.
Okay.
Let me one up this.
You've never peed in a sink?
No.
Have you?
Yeah.
What?
Have you, boo?
Ms. B, have you not lived?
Yeah, right?
Okay.
I have peed on curbs and I thought I was wild.
I've done that too, yeah.
I've never been in a bathtub.
No, not so much.
Bill, sink, bathtub?
Well, there was no or.
Yeah, I mean, there's been times with both.
(21:38):
Wow.
Apparently I'm not living.
Okay.
Well, men can go anywhere.
Yeah.
As we unfortunately discussed.
Shout out to my brother.
Shout out to my brother.
He used to pee on the side of the house.
Okay.
As long as there was a weekly routine to hose the side of the house down.
Well, he was really little and we saw it happening one day.
We ran and told mom, so mom.
They fixed it.
(21:59):
Okay, Sue.
I got to ask you, have you ever peed in a bathtub or a sink?
Never in a sink.
I think.
But a bathtub?
I will hold it.
Oh my God.
I'm never in that much of a rush.
I can wait.
Sometimes it sneaks up on you.
All right, that's your deviant segment of the evening.
(22:20):
No, no, no, no, no.
We got one more.
We got one more.
We got one more.
Oh God.
No, that's my deviant segment.
Oh.
Yeah.
So you're saying the deviant is in the presenter, not as in the subject matter.
Correct.
Okay, can I still sneak in a deviant one?
Yes.
Absolutely.
This is also from our airline friends.
Okay.
You can be resident deviant for a segment.
(22:41):
I'll take that torch.
So this is one of the airline crews that would complain about being at this different hotel,
right?
Okay.
Ended up catching three of them in the hot tub together.
Love that.
Yeah.
Doing what?
Exactly what you're thinking.
Singing Kumbaya.
Just enjoying the bubbles.
It wasn't that, but I'm sure they were talking about God in one way or another.
(23:03):
Oh.
Yeah, they were.
Don't know.
Not in a public hot tub.
Come on.
So nasty.
Okay.
Anyway.
I have another story of a very badly behaved flight attendant.
Oh, bring it.
Wait, Bill, did you finish your story?
No.
Yeah.
I mean, it's just salacious behavior just with all of them.
I mean, from hot tubs.
Bad behavior.
(23:24):
Yeah.
And then it was to getting ripped at the bars to...
Oh, one of my favorites was the airline captain that signed out a bike that then got into
a car accident.
Broke both his legs.
Oh my God.
Yeah.
He flew over.
Didn't he like fly over the handlebars?
Flew over the handlebars and the car.
I mean, it's sad.
It's sad, but he was an idiot.
(23:45):
Yeah.
Sounds like it.
They tried to pin it on the hotel because the hotel provided bikes for the air crews
at no charge.
Stop.
Yeah.
But did they sign a liability agreement on the surface?
Oh yeah.
But still, it doesn't matter.
Oh, they had to find their life away.
Yeah.
You had 250 people and an air crew that couldn't leave that night.
It's expensive.
Yeah, it is.
The flight attendant stories and stuff were some of my absolute favorites though.
(24:08):
Like just the stuff that happened.
I can't even tell some of my favorite stories about the flight attendants because we would
have to change the rating of the podcast.
Oh my gosh.
I mean, just the salacious behavior.
I watched PG-13 once.
We saw affairs going on.
I was going to ask if there were any hookups.
(24:28):
There were a lot of affairs that we witnessed.
You've got a very small front desk team that sees these crews coming in regularly and we
see a lot.
You observe.
Oh yeah.
You're watching a soap opera.
So both these flight attendants worked for the same airline.
They were based out of the same city.
Turns out that he had a wife who worked for the same airline.
(24:50):
Oh no.
They frequently fly the same destination.
How do you not expect that something is going to come out about that?
Eek.
Yeah.
And eventually it did.
Yeah, makes sense.
It was not good for anybody that had been involved.
Oh, that sucks.
Guys, I currently have two flight crew with the airline that stays with us and every time
(25:13):
they stay, they are divas.
They always demand their rooms are connecting.
And if they are not connecting, they throw full blown fits.
And so they stay in connecting rooms every single time.
And I checked them in and I thought that was the weirdest thing ever.
And I asked my coworker, like, why do they need connecting rooms?
She's like, oh, that's so and so and so and so.
They're here every other week.
She's like, it's because they're both married and they have to have connecting rooms.
(25:36):
So regardless what room they're in, if the phone rings and it's their spouse, they can
run and get it.
I thought it was because they didn't want like other people seeing them going from room
to room.
That's what I was thinking too.
I don't feel like they're very discreet.
What if spouse is calling your hotel room?
Like why aren't you just calling your cell phone to make sure you're in the room?
Why are you married?
Because they're terrible people.
(25:56):
Do all phone calls have to come through the PBX?
Yes, you cannot dial directly to the room.
Oh, that's how your staff knows.
Yeah.
Because I get a lot of calls saying, hey, can you transfer me into like this room?
Yes, my husband's room.
It's blah blah.
He's in this room.
So Sue, OK, you're telling us about a bad.
Oh, my goodness.
OK.
(26:16):
So the same airline that went out of business had a flight attendant who was not only on
his own planet, I think he was on his own galaxy in how he viewed himself was beyond
all norms that anyone on our planet could actually fathom of entitlement.
(26:38):
So we're working.
It was just two of us girls and it was the end of the night, but it was just the two
of us that night.
So we had just got done checking in this airline with the really entitled flight attendant
who all want to suite.
They want to be by their friends.
Why can't you move us?
And then they would find out about this other room that we had up on the top floor that
was like the room that the owner would stay in at the hotel.
(27:01):
And they'd be like, we want that room.
Like that's not available for you.
Your airline does not cover that room.
If you have a problem, please reach out to your union or whoever it is.
Yeah.
We're within your contract and this is the room that we have for you.
So this guy would not leave us alone.
My workmate who's very spicy, she just kind of like had to like glimpses place and go,
(27:24):
look, dude, you're not going to get it.
Well, he didn't like it.
Well guess what he did?
What?
He came in the back offices of the hotel and we're two girls by ourselves and we're kind
of like sitting in this other little back office where like the reservation people would
sit during the day.
And all of a sudden there's a dude in our safe space and it's scary.
(27:49):
Like when you're a girl and there's a man who is somewhere he should not be, it's frightening.
And he goes, I just had to tell you that I didn't appreciate the way you talked to me
and blah, blah, blah.
And she stood up and walked towards him to where he started like backing up and she's
like, I don't go on a plane and tell you how to serve the coffee.
I don't tell you how to serve the food and I don't go into the cockpit and tell the pilot
(28:13):
what to do.
And she said, get out of here before I call security, even though there was no security
call.
Hey, sometimes you got a bluff.
He's like, gosh, you don't have to overreact.
And she's like, get the hell out.
Love that.
We had to report it.
I mean, that's scary.
Totally.
Like we don't know who these people are.
He could be having a bad decade and decide to take us with him.
(28:35):
Oh my gosh.
Oh, for those of you who may remember, that's how I met my husband.
He burst into the back office of a door that wasn't locked and I tried to get him out.
Yeah.
I have you told this story on the pod?
Have I not?
Yeah, I don't think so.
Oh my God.
I know that you had mentioned that you had met him through your work.
Yeah.
So Sue, what you're talking about, we had one of those doors.
(28:56):
This was many moons ago that didn't lock to the back office.
This hotel was a cute boutique hotel in wine country.
We were very used to dealing with drunk guests every Friday and Saturday and Sunday.
You were going to get a good barrage of wine tasters.
Sunday is a wine tasting day.
It is.
So this was, I was PM crew and this was around 10, 10 30 at night.
(29:21):
And I started to hear like the door jiggling, like someone was trying to get in and I'm
like, Oh hell no.
And they're jiggling, jiggling, struggling to get it open.
And then it just pops open and the guy nearly falls in and he like stands up.
And I started yelling at him because I was a feisty one too.
And I was like, you need to get out.
He's like, Oh, did you have cameras?
(29:43):
No.
And the door just had a like turn it, push it open.
That's all it was.
Yeah.
And that guy was your now husband.
I mean, you're going to have to listen to the story and see how it unfolds.
I'm sorry.
So he almost falls.
So this guy, cause who knows?
Maybe this one isn't my husband.
Maybe there's another one.
Oh God damn.
(30:04):
So this guy is like trying to get in and I started yelling at him like, you need to get
out right now.
And he's like, but, uh, no.
And I was like, no, no answers.
But you don't belong here.
You need to leave.
And he obviously just looked terrified of me.
And then he managed to go, Oh no, it's my first day.
And I'm like, what?
He's an employee.
I work here.
(30:29):
What's your name?
And he says his name and I recognize it from an email.
I'm like, Oh, you're the new night auditor.
And he's like, yeah.
I'm like, welcome to the team.
This is how you get in the door properly.
Yeah.
This is how a door works.
Yeah.
The door used to stick and you just couldn't figure out how to open it.
And so broken.
Yeah.
He broke in.
So, and then I married him.
(30:49):
Okay.
That was my husband.
Good times.
So what you were front desk agent.
Yeah.
And he was night audit.
Yeah.
Who was the one to leave property?
Both of us.
You were dating.
Well, yeah.
We just hit it off and I was young and would never advise my daughter to do this, but young
and young and in love.
(31:10):
And he got a job down South and he's like, you want to come with me?
And I was like, why not?
Yeah.
And the rest is history.
But you were dating at that hotel.
Yeah.
I love it.
Did you get in trouble?
Did you have to like go to HR and fill out a piece of paper?
No, you're both.
You hit it.
Well, we weren't leadership, so it didn't matter.
So it didn't matter.
Yeah.
(31:30):
It was all you want.
All you want.
So anyways, but yeah, to this day, there is no lock on that door.
Have you gone back to that hotel?
I have because that's where we met.
So like occasionally we'll go there.
It's special.
Yeah.
Anniversary or something.
And I go past that door and I remember and it's still, you could just open it.
It's a boutique hotel.
Yeah.
(31:50):
Yeah.
Not much changes in those.
No, not really.
It's a historic hotel, so they can't change much.
Oh, gotcha.
Well, there are a lot of those in that area as well.
Yup.
And it's so historic in fact that in the basement, there's actually tunnels and most of them
are like caved in or whatever.
So you can't actually go through them, but if you go down, you could see the tunnel and
(32:12):
it used to go to the river because in prohibition they used to get alcohol, bootleggers to the
river.
Very historic.
I knew you and your husband had like a cute story and I was actually like talking to my
mother about this recently.
Yeah.
I was like, I don't know about you.
We talk about the pod like quite often.
Hi, mom.
And I said, I know, I know Miss B and her husband like have a cute meeting story, but
(32:36):
I couldn't remember it.
And now she'll listen to this.
Yeah.
I yelled at him until he loved me.
Isn't that how every man becomes a husband?
Hermi yelled at him and he's like, yup, I want to marry this one.
Yup.
I like the way she yells at me.
I'll deal with that for life.
Oh goodness.
Good times guys.
Hasn't worked for me yet.
(32:57):
Okay.
Anyway, I need to stop making those jokes.
Keep trying.
Keep trying.
Yeah.
You know what?
Stopping is a good idea all around.
So Sue, quick question before we wrap up for the evening.
I know that you're a long time listener.
Which one is your favorite episode?
There's so many amazing ones.
So you know, it was hard, but truly I think my favorite title of all was the one that
(33:20):
says, I like big boats and I cannot laugh.
Yeah.
Oh my gosh.
I love that episode so much.
Me too.
I remember at the end of that episode, me just making a boat puns to try to come up
with titles.
And some of them just did not float.
Oh, bad puns.
If you haven't listened to that episode, make sure to take a listen to, I like big boats
(33:44):
and I cannot lie.
And make sure-
Though other listeners may deny.
Oh my God.
Oh God, make it stop.
And make sure if you have any stories or comments or questions for us too, shoot us an email
at og3 at tftsi.com.
And don't forget to follow us and like us on all of our social media platforms.
(34:07):
We're there including TikTok.
TikTok and Spotify and YouTube, Apple Podcasts, all the good ones.
Yep.
Oh, and our website too.
You can find us at tftsi.com.
Yeah.
Nice and short.
Easy to go to.
And the great thing about it is there is a little form on there that you can enter your
old story or just say, hey, I want to be on the show or I want to submit a story and you
(34:30):
can send it to us.
It's really quick and easy.
Yeah.
And you can come and join and speak with us just like Sue did here.
That's right.
Even if you're not near the studio, you can always call in.
Yeah.
All right.
Well, once again, thank you Sue for being here.
Thanks guys.
Have a good rest of your night.
You too.
You too.
And we'll see you guys again in two weeks.
Bye bye.
Let's hit it.
(00:05):
Let's hit it.
I like that.
Well, welcome back to Tales from the Service Industry.
I'm Bill.
I am here with Ms. B.
Hey, guys.
With Liz, our resident deviant.
Hi, team.
And as a special guest, we have a longtime listener, first-time caller that's actually
patched into the TFTSI studios.
And I'd like to welcome Sue to the program.
(00:26):
Hey, everybody.
Welcome on.
We're so excited to have you.
Thanks for having me, guys.
Well, thank you for being here.
So Sue, as we normally do with people in the studio, we'd like to ask you to share a little
bit about how you got into the service industry.
I entered the service industry officially when I was 20 years old, first in a property
(00:47):
management company.
And I worked there for a good three years.
And then I moved on to a new position at a full-service hotel.
And that is where I encountered Bill.
Ooh, so you worked with him.
Five years we worked together.
I'm so sorry.
Was it that little?
Well, it was 99 to 05, right?
(01:10):
Or 04?
Oh, yeah, that's right.
04.
1999.
It was the millennium.
That's how far back we go.
So what was your role when you worked with Bill?
I was a relief night auditor.
I'm so sorry.
Oh, yeah.
Oh, my gosh.
10 PM.
6 AM.
Oh, my gosh.
That already died.
10 PM.
(01:31):
Oh, so no social life.
Oh, no.
Well, when you're that age, I mean, that's all you want to do is go out with your friends.
I admitted myself to nothing.
Then on Sunday, got the day off so I could sleep half my day off.
And then I would come back to work on Monday.
Wow.
Work Monday, Tuesday, Wednesday.
And then I had Thursdays off.
(01:51):
And then I would start on Friday.
I didn't even have two days off in a row most of the time.
Oh, my gosh.
So yeah, it was intense.
I was always on time.
I never called out sick.
Well, that's good because we appreciate you.
Because who has to cover the night audit?
Miss B.
The relief.
It's the SOM, right?
Yeah, that's me.
(02:13):
So you have to have some good stories from your night audit days because I've just from
the few shifts I've covered, I have some crazy stories.
So I need to hear some of your stories.
Oh, my goodness.
You know, when they have that saying that creeps come out at night.
It's come out at night.
And then you know, there's that saying like nothing good happens after midnight.
It's true.
(02:34):
Yes.
Oh, my goodness.
It is true.
We had everything from fire alarm going off.
We had flights that would get canceled.
Then we would have a shuttle return with 35 people who had checked out of our hotel wanting
to get back into the room that they had just checked out of because they said, well, we
(02:57):
paid for that room and I want to get back into it.
And I'm like, well, actually, you didn't.
You had a late checkout till 2pm.
Oh, my gosh.
So I can't check you back in that room.
And I would have people arguing with me going, I know there's no housekeeping staff here.
Let me back into my old room and we'll just call a day.
And then I'm looking at the low.
Oh, my God.
(03:17):
You know, the room block.
And, you know, the management, he would make these room blocks and have everything like
Tetris, because this was a hotel that was sold out year round.
Oh, wow.
There was no extra back pocket room.
Yeah.
Right.
So I would have people come back, start yelling at me.
I'm like the nice little girl at the desk.
And it's just me and one freaky security guard and one houseman.
(03:43):
That's it.
I have nightmares to this day where I will be at work and a bus of people show up and
they line up in the hotel lobby and I can't make keys or I can't find a room for them.
Dude, those are my nightmares right now.
Those are my nightmares.
So it stays with you.
And so that's why this podcast is so important.
(04:04):
I view it as therapy.
Yeah.
It helps me go through these traumatic times.
And then also we would have crazy people.
And it was mostly drunk tourists who would show up at our hotel thinking that it was
their hotel, but they were there at the wrong hotel.
That's funny.
You know, my key doesn't work.
And I'm like, who are you?
(04:24):
And I'm looking up in the system, like, are you staying with another party?
He's like, no, it's just me.
I want my room.
My room key won't work.
And I'm like, do you have the idea of you?
And I'm looking him up and I'm like, sir, I can't find you in our system.
And he's like, I just checked in earlier.
I went to the blue out.
And then they start cursing at you and it's all your fault.
(04:44):
You know, they're like had seven Mai Tai by that time.
And you can smell the rum and the dark rum floater and the pineapple coming off of them.
They're sweating it out by now and they're all sunburned.
You know, that's the tropical hangover look that they come.
This just makes me want to go on vacation.
I said, I'm sorry, but like you're not registered here.
(05:09):
I said, you have your room key.
How about this?
Show me your room key.
And he gave it to me and I went, sir, this is the wrong chain.
You're at the wrong hotel.
You took the wrong shuttle.
Where you belong.
Oh my gosh.
I get on the phone and I would call the hotel.
I think we have one of your people here.
(05:31):
That's so funny.
They're like, well, can you give us a description?
I'm like a sunburned tourist with an aloha shirt.
Could you be more specific, please?
Okay.
So I want to know if this could be a question for the two of you, but since you're our guest,
I'll have you go first.
What was your favorite part about working in Hawaii?
(05:54):
The beach.
People.
People.
Really?
Seriously, the people.
I mean, it's the hospitality industry.
It is an extension of our home.
If you had someone coming to your home, what would you do?
Wouldn't you give them the best towel and the best bed and the best food?
Yeah, of course.
Being in the hospitality industry, you want them to have the best experience.
(06:16):
The biggest highlight of my life was I got to talk to people every single day who were
so thankful to be able to come to the island.
People came for anniversaries.
People came for family reunions.
Some came for honeymoons.
Some people came because they were dying of cancer.
This was probably their last trip together as a family.
(06:37):
I really learned everyone has a story.
If I can make their life a little happier by being nice to them or helping them or telling
them the best restaurant to go to so they don't waste their time, I truly enjoyed my
role as a customer service person.
I would say that was my most favorite part is that it's a very special place.
(07:00):
If you haven't ever been there in your life, you need to make it part of your plan.
It is just another world.
Unforgettable.
Would you agree, Bill?
You know, Sue, I will tell you, that was very sweet and heartfelt, but that was not my opinion
of it.
There's always two sides to a coin.
My favorite part of working in Hawaii is the fact that you could mess with people in ways
(07:24):
that are absolutely ludicrous and people would eat it up.
They would believe it.
You're so twisted.
Oh my God.
All right, example.
100%.
You're going to have to share.
The coworker that we had that I would like to work with the most, it was Chuck.
He and I would always work together.
This one guy that was on the team.
Crick and Crack.
Yeah, absolutely.
Loved working with the dude because we shared a really similar twisted sense of humor.
(07:50):
We had this ability to kind of ad-lib off each other when people would ask us stupid
questions.
One day this dude rolls up to the front desk and he says to us, where do you guys live?
We both said, not too far from the hotel.
He goes, no, no, no, but like, where do you really live?
What?
We again, both said, well, not far from here.
(08:11):
He goes, no, no, no.
When you're not working, where do you live?
Like I live here, bro.
Yeah.
Well, it turns out that he didn't think that anybody that worked in the hotels lived on
the island.
He thought it was just like literally all tourists.
The two of us just immediately started playing off each other and it's like, oh, I get what
you're saying.
Yeah.
So, you know, we do a 10 day stint.
(08:31):
Shut the f*** up.
We're always on a 10 day run.
On that 11th day we fly home, we're off work for 10 days and then we come back and we work
a 10 day stint.
It's like working a cruise.
Yeah.
Literally like working on a cruise ship and the guy was like, oh really?
That must be really interesting.
Oh, you know, do you have airline miles?
And like he just started going down this rabbit hole of just nonsense.
(08:53):
And you just played along with it.
100%.
Yeah, man.
The miles are great.
Get to spend time at home.
Oh man.
See the fam.
Well, and then the best part of that was the timing because he's standing there talking
to us and one of the airline crews comes in.
Oh boy.
So the flight attendants get off the bus and they're walking up to the front desk and they're
greeting us by name and it's like, you know, hey, how you guys doing?
(09:15):
And they think they know you because you fly so much?
Exactly.
That's amazing.
Not because we see them on the crew bus twice a week.
It's because he thinks that every 10 days we're spending five hours on a flight with
the same flight attendant.
Yes.
Man, that's amazing.
Things like that.
I love the questions.
Like this one guy that comes up to the front desk one day and he's asking how high above
(09:35):
sea level are we on the beach?
Well, we were across the street from the beach, but like you literally, yeah, it's a two lane
road.
I think we're, I think we're at sea level.
Right.
And I remember at that point with that dude, I kind of leaned over the counter and looked
to my left and he did too.
At the beach?
Yeah.
(09:55):
You can see the ocean.
Oh my God.
The sea?
Yeah.
Yeah.
I looked at it and I'm like, um, about six feet.
What did he say?
Oh, okay.
Oh my God.
Jeez.
Okay.
Now you've just awakened so many memories.
And you know what?
You're a shenanigan.
And I did want to, I did want to ask you if you could share one story in particular.
(10:17):
And that was, uh, which one?
The day that we had the Dutch folks that checked in.
Freaky dinky Dutch.
Remember at that time, what year was it?
Right after Austin Powers had come out.
Oh, that's right.
Okay.
So, um, so I am bilingual and part of my duty was I would assist guests from other countries
(10:42):
that spoke different languages than English.
And I spoke several languages, but my main second language is German.
Oh, okay.
And now remember Dutch is right next door to Germany.
And I actually had spent a lot of time in Holland to where I could get by in Dutch.
Okay.
But I can put it together.
It is a different language, but still enough to where I can understand what someone's trying
(11:06):
to maybe ask me.
I maybe can't reply in Dutch, but I can understand what they're saying.
Okay.
So at this time I had those streaks in my hair.
Oh yeah.
I had like all dark hair and then I had bright blonde streaks on like the right and the left.
I can envision it.
I had some to work and they were like freshly done.
(11:26):
Like I was so 90s.
It was a wonderful time of my life.
And I looked at that.
So I'm working with Bill and we're working with Chuck.
And it was the three of us because I ended up working with those boys and all of their
shenanigans a lot.
So I come to the desk.
I'm, you know, I have a bob and I have the hair and I'm working with Bill and I proceed
to hear these Dutch people who start talking about my hairstyle.
(11:50):
Oh, they talking snack.
They're trash talking me.
Oh, Dutch.
So they just started speaking their own language.
Bill do you want to chime in a little bit?
Well, no, you know, about my response.
Yeah.
The thing that I remember the most about it was watching your body language just change.
(12:11):
It's like you went from being, you know, happy gregarious Sue to just being kind of mortified
and like just taking a back.
One of the main things that I remember is that you didn't want to talk about it.
It took me a few times of prompting you and you finally came out and said basically that
they were talking trash about you.
I remember saying and I remember asking you if you wanted me to talk to them and you're
(12:31):
like, no, I'll handle it.
And then they came back to the desk and you handled it.
Yes, I did.
And I basically let them know in so many words, thank you for the compliment.
I understand everything that you're saying to me.
I bet you're pretty surprised that a stupid American can understand Dutch.
Shut up.
Love that.
You know, keep in mind that this is at their check-in.
(12:54):
This is the beginning of their stay and you don't fly halfway around the world for like
a weekend.
Right?
I want to think over there for like seven to 10 days.
I'm like, it was a long period of time.
So they had to be mortified for that long.
No, but please, if we have some Dutch listeners, this is not representative of Dutch people
as a whole.
No, not at all.
Dutch people are really nice people, very well behaved and very respectful, but not
(13:17):
this couple.
Well, and the thing that I thought that was interesting about it is that from that point
forward they never spoke Dutch in the lobby again.
It was always in English.
Learn their lesson.
Yeah.
Or maybe they just don't know how to be nice in Dutch.
You never know.
Or English probably.
Well, let's go there.
It felt great.
I mean, we have our Dutch listeners.
Let's not throw shade.
And the thing is, I love Holland.
(13:41):
The first place I ever went to Europe was actually Holland.
It wasn't Germany.
So nothing against our Dutch peeps.
I love you all.
Except for that one couple.
It was just the one couple.
And they just didn't like late 90s, early 2000s American hairstyles.
They did not like the friend look.
(14:01):
Okay.
Do any of you currently host flight crew?
Yep.
Sure do.
I'm so glad I don't.
Really?
You're lucky.
All my hotels do.
I have none.
Yeah.
We've got two airlines for the most part and then occasionally three, but we have two airlines.
Does my hotel?
No.
(14:21):
Thank you.
In unison.
No.
Hotels like that are not for flight.
It's normally like bigger hotels, not boutiques.
The big box hotels?
Yeah.
Big box.
They're usually near-ish an airport.
So we're probably like 50.
That's a cheaper rate to drive five more minutes.
Something like that.
Usually in the contracts, there's a time clause.
So it has to be within a certain time radius of the airport.
(14:45):
And a lot of times too, at least in my experience, they don't want to be right next to the airport
because there's usually nothing to do.
So they'll want to be near some place we can walk to a downtown.
So mine is near a downtown area and it's like 15, 17 minutes away from the airport, but
then they get to walk downtown and stuff.
But yes, to answer your question, I do have flight crews.
What is your favorite part about the flight crews that come?
(15:06):
Can you tell us that?
I got to pick something positive.
Okay.
Is it nothing?
I would say a positive is that they do, you sell rooms.
They're guaranteed revenue.
That's true.
No, no, no.
Okay.
But on a positive, you know what they like, you know what to expect.
So they're not a surprise.
Like you know exactly what type of room they want.
(15:27):
And so as long as you plan for that, then they're easy.
As long as you meet all of those wants, they're very picky.
Soccer moms.
And if you give them a room with a connecting door or God forbid their fireworks go off
for five minutes locally, they will call their union rep and the union will be on you for
(15:48):
three days because of fireworks that will be out of your control.
Sorry, that wasn't a positive.
Go on.
Okay.
So there's like one positive.
Yeah.
There's like maybe one.
I think we were at this time.
So this is again, nine 11.
We literally had crews that got grounded at our hotel.
We had a certain airline from another country that would stay at our hotel before nine 11
(16:14):
and their flight attendants were just a more younger type of crew of younger people.
So Bill, do you know what airline she's talking about?
Absolutely know which airline it is.
And here's the best, wait, wait, wait, wait, Sue, hang on.
Here's the best salacious piece of trivia for this hotel, this airline.
(16:34):
The GM ended up marrying one of the flight attendants.
Shut up.
Yeah.
He did.
And they met at the hotel with her checking in?
Oh yeah.
At the hotel, she was on duty.
Obviously he is.
He's working there.
Yeah.
So real hard to enforce those non-fratenization rules.
Love that.
Right.
(16:55):
Are they still married?
I don't want to get into personal information, but they are still together and it was a great
match.
But that same airline, when nine 11 hit, it went into bankruptcy and went out of business.
What?
So were they stranded?
And all the flight attendants got stuck.
No way.
(17:16):
Instead of being very demanding.
Like taken care of and...
Their entire persona was the very demanding crew.
Yeah.
I'm supposed to have a suite.
I want this, I want that.
And then all of a sudden, overnight...
They don't have jobs.
It's a noose.
And then even getting them off the island and back to where they were from, that was
(17:36):
rough too.
Dang.
Now that I'm older, they're girls.
They're the beauty of youth in their 20s, maybe early 30s.
The 30 year olds were the veterans.
Oh yeah.
Wow.
They go from being this demanding, I want a suite to, I don't have a way to pay for
my room and I can't get a hold of my mom.
(17:59):
That's so sad.
That's crazy.
We're really sorry for you, but you were horrible to us the last months.
Yeah.
We don't have so much sympathy for you now.
It's called karma.
Right?
It comes back to you.
That hotel had so many airlines after nine 11.
Every airline realized that their world had changed and that cost cutting was going to
(18:22):
be an immediate need, right?
So these crews that had been based at oceanfront, beachfront resorts, all of a sudden had their
contracts canceled and they moved into our hotel.
We went to having three airlines to having, I believe it was nine.
Damn.
Oh my gosh.
Yeah.
And everything was literally just like puzzle pieced together.
(18:43):
So the crew that was outbound at 11 AM was basically they were hot bedding with the next
crew coming in.
So they left at 11, housekeeping went in, they flipped that room and the crew that came
in at 2 PM took those rooms.
So everything had to be puzzle pieced together for weeks out because you had nine crews plus
(19:05):
we were not a dedicated airline hotel.
It was a visitor oriented property.
So if I remember correctly, about 110 rooms a day were just nothing but airlines.
Dang.
Out of how many rooms?
265.
Oh my gosh.
It's almost half your hotel.
So you figure literally every day you've got about 110 check-ins and 110 checkouts before
(19:30):
you even get another visitor, right?
So it was interesting.
Housekeeping must have loved that.
Yeah, right.
We actually had housekeeping down to a science.
It was amazing.
So Bill, what was your role at this time at the hotel?
I was front office supervisor.
Okay.
Nice.
But you know, a lot of those crews had really deep resentment from being transferred from
their oceanfront, beachfront hotel to across the street.
(19:54):
It was a huge ordeal.
I mean, it was just pissed to be there and they took it out on you.
Well, it's funny that you use that term.
Oh, yeah.
We had more than one flight attendant that were very open about their displeasure of
our property and one of them would protest it by putting all of the linen in the bathtub
and pissing on it.
I think you've told this story at some point in time.
(20:14):
Oh, I've shared most of my favorite flight attendant stories in any of the previous episodes.
That's crazy.
But yeah, we identified who she was.
She never came back to the property.
She?
She?
Mm-hmm.
She.
That's such guy stuff.
Wait, I'm sorry.
She would put all the linen in the bathtub and what, like sit on the edge of the bathtub?
I don't know the delivery logistics.
(20:34):
I just know the end result.
That's probably what I would do.
What about you, Ms. B?
I wouldn't pee on the towel, so.
Well, no, no, no.
You've never peed in a bathtub?
No.
Oh.
I'm sorry.
Have you?
How and why?
I thought there wasn't a deal for nothing.
Yeah, for sure.
I don't know how that came about.
You ever?
Okay, okay.
Let me put it in perspective here.
(20:55):
Short tangent.
You ever been at a house party and you're going to the bathroom with your friends, but
you also really have to go and they're on the toilet and there's a bathtub right there?
Yeah, I've held it, but I mean, that's cool.
Or vice versa.
Wherever you gotta go.
I could have had the toilet and she had the bathtub.
I've never in my life peed in a bathtub.
You're telling me you've never-
(21:15):
I'm not saying I won't.
Wait, wait, wait.
Okay.
Let me one up this.
You've never peed in a sink?
No.
Have you?
Yeah.
What?
Have you, boo?
Ms. B, have you not lived?
Yeah, right?
Okay.
I have peed on curbs and I thought I was wild.
I've done that too, yeah.
I've never been in a bathtub.
No, not so much.
Bill, sink, bathtub?
Well, there was no or.
Yeah, I mean, there's been times with both.
(21:38):
Wow.
Apparently I'm not living.
Okay.
Well, men can go anywhere.
Yeah.
As we unfortunately discussed.
Shout out to my brother.
Shout out to my brother.
He used to pee on the side of the house.
Okay.
As long as there was a weekly routine to hose the side of the house down.
Well, he was really little and we saw it happening one day.
We ran and told mom, so mom.
They fixed it.
(21:59):
Okay, Sue.
I got to ask you, have you ever peed in a bathtub or a sink?
Never in a sink.
I think.
But a bathtub?
I will hold it.
Oh my God.
I'm never in that much of a rush.
I can wait.
Sometimes it sneaks up on you.
All right, that's your deviant segment of the evening.
(22:20):
No, no, no, no, no.
We got one more.
We got one more.
We got one more.
Oh God.
No, that's my deviant segment.
Oh.
Yeah.
So you're saying the deviant is in the presenter, not as in the subject matter.
Correct.
Okay, can I still sneak in a deviant one?
Yes.
Absolutely.
This is also from our airline friends.
Okay.
You can be resident deviant for a segment.
(22:41):
I'll take that torch.
So this is one of the airline crews that would complain about being at this different hotel,
right?
Okay.
Ended up catching three of them in the hot tub together.
Love that.
Yeah.
Doing what?
Exactly what you're thinking.
Singing Kumbaya.
Just enjoying the bubbles.
It wasn't that, but I'm sure they were talking about God in one way or another.
(23:03):
Oh.
Yeah, they were.
Don't know.
Not in a public hot tub.
Come on.
So nasty.
Okay.
Anyway.
I have another story of a very badly behaved flight attendant.
Oh, bring it.
Wait, Bill, did you finish your story?
No.
Yeah.
I mean, it's just salacious behavior just with all of them.
I mean, from hot tubs.
Bad behavior.
(23:24):
Yeah.
And then it was to getting ripped at the bars to...
Oh, one of my favorites was the airline captain that signed out a bike that then got into
a car accident.
Broke both his legs.
Oh my God.
Yeah.
He flew over.
Didn't he like fly over the handlebars?
Flew over the handlebars and the car.
I mean, it's sad.
It's sad, but he was an idiot.
(23:45):
Yeah.
Sounds like it.
They tried to pin it on the hotel because the hotel provided bikes for the air crews
at no charge.
Stop.
Yeah.
But did they sign a liability agreement on the surface?
Oh yeah.
But still, it doesn't matter.
Oh, they had to find their life away.
Yeah.
You had 250 people and an air crew that couldn't leave that night.
It's expensive.
Yeah, it is.
The flight attendant stories and stuff were some of my absolute favorites though.
(24:08):
Like just the stuff that happened.
I can't even tell some of my favorite stories about the flight attendants because we would
have to change the rating of the podcast.
Oh my gosh.
I mean, just the salacious behavior.
I watched PG-13 once.
We saw affairs going on.
I was going to ask if there were any hookups.
(24:28):
There were a lot of affairs that we witnessed.
You've got a very small front desk team that sees these crews coming in regularly and we
see a lot.
You observe.
Oh yeah.
You're watching a soap opera.
So both these flight attendants worked for the same airline.
They were based out of the same city.
Turns out that he had a wife who worked for the same airline.
(24:50):
Oh no.
They frequently fly the same destination.
How do you not expect that something is going to come out about that?
Eek.
Yeah.
And eventually it did.
Yeah, makes sense.
It was not good for anybody that had been involved.
Oh, that sucks.
Guys, I currently have two flight crew with the airline that stays with us and every time
(25:13):
they stay, they are divas.
They always demand their rooms are connecting.
And if they are not connecting, they throw full blown fits.
And so they stay in connecting rooms every single time.
And I checked them in and I thought that was the weirdest thing ever.
And I asked my coworker, like, why do they need connecting rooms?
She's like, oh, that's so and so and so and so.
They're here every other week.
She's like, it's because they're both married and they have to have connecting rooms.
(25:36):
So regardless what room they're in, if the phone rings and it's their spouse, they can
run and get it.
I thought it was because they didn't want like other people seeing them going from room
to room.
That's what I was thinking too.
I don't feel like they're very discreet.
What if spouse is calling your hotel room?
Like why aren't you just calling your cell phone to make sure you're in the room?
Why are you married?
Because they're terrible people.
(25:56):
Do all phone calls have to come through the PBX?
Yes, you cannot dial directly to the room.
Oh, that's how your staff knows.
Yeah.
Because I get a lot of calls saying, hey, can you transfer me into like this room?
Yes, my husband's room.
It's blah blah.
He's in this room.
So Sue, OK, you're telling us about a bad.
Oh, my goodness.
OK.
(26:16):
So the same airline that went out of business had a flight attendant who was not only on
his own planet, I think he was on his own galaxy in how he viewed himself was beyond
all norms that anyone on our planet could actually fathom of entitlement.
(26:38):
So we're working.
It was just two of us girls and it was the end of the night, but it was just the two
of us that night.
So we had just got done checking in this airline with the really entitled flight attendant
who all want to suite.
They want to be by their friends.
Why can't you move us?
And then they would find out about this other room that we had up on the top floor that
was like the room that the owner would stay in at the hotel.
(27:01):
And they'd be like, we want that room.
Like that's not available for you.
Your airline does not cover that room.
If you have a problem, please reach out to your union or whoever it is.
Yeah.
We're within your contract and this is the room that we have for you.
So this guy would not leave us alone.
My workmate who's very spicy, she just kind of like had to like glimpses place and go,
(27:24):
look, dude, you're not going to get it.
Well, he didn't like it.
Well guess what he did?
What?
He came in the back offices of the hotel and we're two girls by ourselves and we're kind
of like sitting in this other little back office where like the reservation people would
sit during the day.
And all of a sudden there's a dude in our safe space and it's scary.
(27:49):
Like when you're a girl and there's a man who is somewhere he should not be, it's frightening.
And he goes, I just had to tell you that I didn't appreciate the way you talked to me
and blah, blah, blah.
And she stood up and walked towards him to where he started like backing up and she's
like, I don't go on a plane and tell you how to serve the coffee.
I don't tell you how to serve the food and I don't go into the cockpit and tell the pilot
(28:13):
what to do.
And she said, get out of here before I call security, even though there was no security
call.
Hey, sometimes you got a bluff.
He's like, gosh, you don't have to overreact.
And she's like, get the hell out.
Love that.
We had to report it.
I mean, that's scary.
Totally.
Like we don't know who these people are.
He could be having a bad decade and decide to take us with him.
(28:35):
Oh my gosh.
Oh, for those of you who may remember, that's how I met my husband.
He burst into the back office of a door that wasn't locked and I tried to get him out.
Yeah.
I have you told this story on the pod?
Have I not?
Yeah, I don't think so.
Oh my God.
I know that you had mentioned that you had met him through your work.
Yeah.
So Sue, what you're talking about, we had one of those doors.
(28:56):
This was many moons ago that didn't lock to the back office.
This hotel was a cute boutique hotel in wine country.
We were very used to dealing with drunk guests every Friday and Saturday and Sunday.
You were going to get a good barrage of wine tasters.
Sunday is a wine tasting day.
It is.
So this was, I was PM crew and this was around 10, 10 30 at night.
(29:21):
And I started to hear like the door jiggling, like someone was trying to get in and I'm
like, Oh hell no.
And they're jiggling, jiggling, struggling to get it open.
And then it just pops open and the guy nearly falls in and he like stands up.
And I started yelling at him because I was a feisty one too.
And I was like, you need to get out.
He's like, Oh, did you have cameras?
(29:43):
No.
And the door just had a like turn it, push it open.
That's all it was.
Yeah.
And that guy was your now husband.
I mean, you're going to have to listen to the story and see how it unfolds.
I'm sorry.
So he almost falls.
So this guy, cause who knows?
Maybe this one isn't my husband.
Maybe there's another one.
Oh God damn.
(30:04):
So this guy is like trying to get in and I started yelling at him like, you need to get
out right now.
And he's like, but, uh, no.
And I was like, no, no answers.
But you don't belong here.
You need to leave.
And he obviously just looked terrified of me.
And then he managed to go, Oh no, it's my first day.
And I'm like, what?
He's an employee.
I work here.
(30:29):
What's your name?
And he says his name and I recognize it from an email.
I'm like, Oh, you're the new night auditor.
And he's like, yeah.
I'm like, welcome to the team.
This is how you get in the door properly.
Yeah.
This is how a door works.
Yeah.
The door used to stick and you just couldn't figure out how to open it.
And so broken.
Yeah.
He broke in.
So, and then I married him.
(30:49):
Okay.
That was my husband.
Good times.
So what you were front desk agent.
Yeah.
And he was night audit.
Yeah.
Who was the one to leave property?
Both of us.
You were dating.
Well, yeah.
We just hit it off and I was young and would never advise my daughter to do this, but young
and young and in love.
(31:10):
And he got a job down South and he's like, you want to come with me?
And I was like, why not?
Yeah.
And the rest is history.
But you were dating at that hotel.
Yeah.
I love it.
Did you get in trouble?
Did you have to like go to HR and fill out a piece of paper?
No, you're both.
You hit it.
Well, we weren't leadership, so it didn't matter.
So it didn't matter.
Yeah.
(31:30):
It was all you want.
All you want.
So anyways, but yeah, to this day, there is no lock on that door.
Have you gone back to that hotel?
I have because that's where we met.
So like occasionally we'll go there.
It's special.
Yeah.
Anniversary or something.
And I go past that door and I remember and it's still, you could just open it.
It's a boutique hotel.
Yeah.
(31:50):
Yeah.
Not much changes in those.
No, not really.
It's a historic hotel, so they can't change much.
Oh, gotcha.
Well, there are a lot of those in that area as well.
Yup.
And it's so historic in fact that in the basement, there's actually tunnels and most of them
are like caved in or whatever.
So you can't actually go through them, but if you go down, you could see the tunnel and
(32:12):
it used to go to the river because in prohibition they used to get alcohol, bootleggers to the
river.
Very historic.
I knew you and your husband had like a cute story and I was actually like talking to my
mother about this recently.
Yeah.
I was like, I don't know about you.
We talk about the pod like quite often.
Hi, mom.
And I said, I know, I know Miss B and her husband like have a cute meeting story, but
(32:36):
I couldn't remember it.
And now she'll listen to this.
Yeah.
I yelled at him until he loved me.
Isn't that how every man becomes a husband?
Hermi yelled at him and he's like, yup, I want to marry this one.
Yup.
I like the way she yells at me.
I'll deal with that for life.
Oh goodness.
Good times guys.
Hasn't worked for me yet.
(32:57):
Okay.
Anyway, I need to stop making those jokes.
Keep trying.
Keep trying.
Yeah.
You know what?
Stopping is a good idea all around.
So Sue, quick question before we wrap up for the evening.
I know that you're a long time listener.
Which one is your favorite episode?
There's so many amazing ones.
So you know, it was hard, but truly I think my favorite title of all was the one that
(33:20):
says, I like big boats and I cannot laugh.
Yeah.
Oh my gosh.
I love that episode so much.
Me too.
I remember at the end of that episode, me just making a boat puns to try to come up
with titles.
And some of them just did not float.
Oh, bad puns.
If you haven't listened to that episode, make sure to take a listen to, I like big boats
(33:44):
and I cannot lie.
And make sure-
Though other listeners may deny.
Oh my God.
Oh God, make it stop.
And make sure if you have any stories or comments or questions for us too, shoot us an email
at og3 at tftsi.com.
And don't forget to follow us and like us on all of our social media platforms.
(34:07):
We're there including TikTok.
TikTok and Spotify and YouTube, Apple Podcasts, all the good ones.
Yep.
Oh, and our website too.
You can find us at tftsi.com.
Yeah.
Nice and short.
Easy to go to.
And the great thing about it is there is a little form on there that you can enter your
old story or just say, hey, I want to be on the show or I want to submit a story and you
(34:30):
can send it to us.
It's really quick and easy.
Yeah.
And you can come and join and speak with us just like Sue did here.
That's right.
Even if you're not near the studio, you can always call in.
Yeah.
All right.
Well, once again, thank you Sue for being here.
Thanks guys.
Have a good rest of your night.
You too.
You too.
And we'll see you guys again in two weeks.
Bye bye.
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