How to deal with the “I don’t know” client? - Episode 92

Most of us have been there, and if you haven’t you’ll meet them soon: The “I don’t know” client, who responds to every coaching question with “I don’t know”. Are they avoiding the question? Do they not want to be there? Do they not trust you? Are they scared of what they might find? Have they been sent to coaching against their will? Or do they simply not know anything? Whatever it may be, for coaches this situation can be mighty frustrating, so in this episode, Nicki and Yannick discuss how to navigate working with such clients. 

Keywords
coaching, client engagement, resistance, curiosity, strategies, coaching techniques, personal development, client blocks, coaching dynamics, professional coaching

Takeaways

• The 'I don't know' response can indicate resistance or a lack of knowledge.
• Curiosity is essential for coaches to engage clients effectively.
• Exploring the emotional state of clients can reveal underlying blocks.
• Coaches should avoid taking on the responsibility of knowing for their clients.
• Asking clarifying questions can help clients uncover their thoughts.
• Using humor or positive prompts can shift a client's emotional state.
• The GROW model can be a useful framework for guiding clients.
• Acknowledging the shared experience of 'not knowing' can help both coach and client.
• Preparation with resources can empower coaches in challenging situations.
• Focusing on inquiry rather than providing answers fosters client growth.

Chapters
00:00 Understanding the 'I Don't Know' Client
03:00 Exploring Client Resistance and Blocks
05:58 Strategies for Engaging Clients
09:00 The Role of Curiosity in Coaching
11:59 Navigating the Coach-Client Dynamic
15:14 Preparing for the 'I Don't Know' Situation
17:59 Shifting Focus from Knowledge to Inquiry

Keywords
coaching, client engagement, resistance, curiosity, strategies, coaching techniques, personal development, client blocks, coaching dynamics, professional coaching

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