In this episode of Talking HealthTech, host Peter Birch speaks with Claire Holt, Technical Health Information Manager at Austin Health, about the role of data management and digital health transformation in tertiary hospitals.
The discussion focuses on the integration of new data capture solutions within Austin Health, with a special emphasis on the challenges and opportunities surrounding legacy systems, workflow transformation, stakeholder engagement, and mandatory reporting.
This episode was recorded live at HIC 2025 in Melbourne, Australia, at the Data Capture Experts booth on the expo floor.
Key Takeaways:
🏥 Austin Health's Digital Landscape: With over 200 clinical systems, Austin Health's approach to technology must consider integration, interoperability, and minimising workflow disruption for clinicians.
🔗 The Role of Health Information Managers: Health information managers bridge the gap between IT, clinical operations, and data reporting, ensuring legislative compliance and meaningful use of collected data.
⚙️ Addressing Legacy System Challenges: Facing an end-of-life legacy software system that processed over 120,000 annual client contacts, Austin Health identified the need for a modern solution that could expand functionality and support broader use cases.
🚀 Implementation and Change Management: Accelerated timelines and the addition of new modules – such as community mental health – required robust collaboration, business process engagement, and agile change management strategies.
💻 Data Capture Experts Solution: Streamlined administrative functions allowed for improved referral, appointment booking, care management, and reporting – moving away from siloed spreadsheets towards integrated workflows.
📊 Workflow Evolution: The new system enabled better visibility across teams, accurate activity reporting, and improved patient care continuity, especially for patients accessing multiple services.
🤝 Advice for Vendors: Collaborative approaches with health information managers and strong technical-business translation are essential when building and implementing solutions in health settings.
Check out the episode and full show notes on the Talking HealthTech website.
Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
CrimeLess: Hillbilly Heist
It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com