For over a decade, Rob Dwyer has successfully trained, coached, and developed agents and contact center leaders throughout the world to provide superior customer service and increase agent retention rates.
Today, Rob leads client engagement at Happitu – a robust agent-enablement and conversation analysis platform.
He is also the host of Next in Queue, a podcast featuring Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe.
From CEOs to the frontlines, there are lessons and insights in every episode.
To learn more about Rob, you can go to his website: https://happitu.com
or on Linkedin: https://www.linkedin.com/in/j-robert-dwyer
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