In this next episode, Mustansir Saifuddin speaks with David C. Williams, Assistant Vice President-Automation at AT&T. David dives into how hyper-automation, specially RPA, and AI come together to effectively and efficiently make a business impact. It's not about choosing one over the other.
During David's career with AT&T, he has created deep-link HTML marketing initiatives that garner 90 million monthly impressions, led Competitive Intelligence which helped shape AT&T's Mobile First strategy, has been responsible for supporting several Fortune500 companies encompassing $120M in revenue, and authored two patents for Reprogrammable RFID and bridging satellite and LTE technology. In his current role, David is responsible for hyper-automation & emerging technology to transform Customer/Employee Experience and Cost Structure for his organization. He leads the largest Robotics Process Automation program worldwide. His innovations are driving change across the company as his team has developed 600+ Bots automating 70M contacts, realizing $400M in operating income at over 3,000% ROI. Additionally, he also invented & sponsored a decision engine driving $200M credit reduction annually.
David is the 2021 Legacy Award recipient at Black Engineer of the Year STEM Global Conference, 2x Dream in Black winner, AT&T Champion of Diversity Award winner, a proud mentor of multiple Employee Groups, & Diversity Ambassador. David’s humble beginnings in the poorest corner of Dallas, TX, continual giving back through Solar Robot Workshops to the community, and rise through a corporate giant is encapsulated in his book entitled, Business Model.
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Show Notes:
[00:00:03.320] - Mustansir SaifuddinWelcome.
[00:00:04.180] - Mustansir Saifuddin
To Tech-driven Business brought to you by Innovative Solution Partners. In this episode, I welcome back David C. Williams. Listen in as David shares his thoughts on how organizations can use AI and RPA to move business forward. David dives into the role each plays and how they complement each other to solve business problems.
[00:00:27.320] - Mustansir Saifuddin
Hello, David. How are you?
[00:00:37.300] - David C. Williams
Must say I'm doing well.
[00:00:42.460] - Mustansir Saifuddin
Thank you, David. I'd like to welcome you back to my podcast, Tech-Driven Business. Today, I would like to talk about how RPA and AI is helping organizations. How does that sound to you?
[00:00:59.900] - David C. Williams
Wonderful. It's an exciting topic, brother.
[00:01:07.610] - Mustansir Saifuddin
Yeah, I know this is very near and dear to you. In our previous sessions, you had talked about at length, about RPA. I thought this will be a good segue into this conversation.
[00:01:21.770] - David C. Williams
Wonderful.
[00:01:23.000] - Mustansir Saifuddin
How is AI and RPA helping organizations increase efficiency in their operations and throughout their business in general?
[00:01:34.740] - David C. Williams
Well, when I think about it, RPA is, I would say all of hyper automation, but especially RPA, is one of the, if not the least, expensive way to solve a business problem with sof
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