Mustansir Saifuddin continues the conversation with David C. Williams of AT&T who leads one of the largest Robotic Process Automation initiatives for AT&T. Now covering 70 million transactions daily with a 3000% ROI, David understands what it takes for a RPA initiative to be successful. He'll discuss the importance of giving a bot time to mature and the power of sustainability. David's belief in "culture trumps strategy" has allowed for him to build a team that always keeps improving their bots. He discusses how Corporate America can be a lot, but we are humans first. He follows his mom's mantra of making "$1 out of $0.15" to drive ingenuity and that "1" by "1" makes "11".
More importantly, David shares how the end game of creating hybrid solutions allows for collaboration tools and RPA to leverage the best from each solution.
During David's career with AT&T, he has created deep-link HTML marketing initiatives that garner 90 million monthly impressions, led Competitive Intelligence which helped shape AT&T's Mobile First strategy, has been responsible for supporting several Fortune500 companies encompassing $120M in revenue, and authored two patents for Reprogrammable RFID and bridging satellite and LTE technology. In his current role, David is responsible for hyper-automation & emerging technology to transform Customer/Employee Experience and Cost Structure for his organization. He leads the largest Robotics Process Automation program worldwide. His innovations are driving change across the company as his team has developed 600+ Bots automating 70M contacts, realizing $400M in operating income at over 3,000% ROI. Additionally, he also invented & sponsored a decision engine driving $200M credit reduction annually.
David is the 2021 Legacy Award recipient at Black Engineer of the Year STEM Global Conference, 2x Dream in Black winner, AT&T Champion of Diversity Award winner, a proud mentor of multiple Employee Groups, & Diversity Ambassador. David’s humble beginnings in the poorest corner of Dallas, TX, continual giving back through Solar Robot Workshops to the community, and rise through a corporate giant is encapsulated in his soon to be released book entitled, Business Model.
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