Tech on Toast, The Hospitality Tech Podcast
Connecting hospitality with the tech that makes it better. Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future. Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-driven scheduling to loyalty apps and next-gen EPOS, we cut through the noise to find what really works on the ground. Whether you run a pub, lead a restaurant group, or build tech for the sector
Episodes
In this episode of the Tech on Toast Podcast, host Chris Fletcher sits down with David Dillon, Founder and CEO of UROCKED, the digital tipping platform making gratuities transparent, compliant, and fair for everyone in hospitality.
Born from a real operator problem, watching his mum spend hours calculating tips by hand, David built UROCKED to make life easier for hospitality teams and ensure every pound of gratuity reaches the peopl...
Business in Better Shape
Presented by Tech on Toast and Square
This series, Business in Better Shape, was born from new research by Tech on Toast and Square — The Long-Term Case for Smarter Tech Investment.
We spoke to more than 150 hospitality leaders across the UK, uncovering an industry stuck between ambition and hesitation.
The data showed that while most operators see technology as essential to their future, only 18% would current...
In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Joel Robinson, founder of Openr – a data orchestration platform transforming how enterprise hospitality brands manage their tech stacks.Joel shares his journey from Sainsbury’s digital transformation team to leading digital strategy at Azzurri Group, before building Openr to solve one of hospitality’s biggest headaches: fragmented data and disconnected syst...
In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Sean Trevaskis, co-founder of Growdash, to explore how restaurants can turn delivery data into powerful marketing strategies.
Sean shares his journey from working at Talabat and Deliveroo to launching Growdash, a restaurant growth platform that integrates with aggregators like Deliveroo, Uber Eats, and Just Eat. Together, they discuss:
Why restaurants oft...
Chris chats with James Fahy, co-founder of JustTip, about building a tipping and tronc platform straight out of school, the UK’s evolving tipping legislation, and why faster, more transparent payouts matter for teams.
James shares what he’s learnt as a first-time founder, how operators can save £5–6k per year through compliant tronc schemes with no NIC for businesses or staff (as discussed), and why partnerships now beat cold calls...
This week, Chris sits down with Victor Lugger, co-founder of Big Mamma and Sunday, to unpack how “invisible tech” (think: pay-at-table that just works) can lift guest experience, speed up service, and actually reduce the tech clutter on the floor. From 31 trattorias across 8 countries to Sunday now processing $4.2bn and hitting ~90% adoption in London, Victor shares the operator’s lens on what matters: faster, simpler payments; mor...
What is great service in 2025? In this episode of Tech on Toast, powered by Zonal, we unpack why hospitality is still (and always will be) a people business—and how that truth fuels loyalty.
Host Chris Fletcher is joined by:
Antony Pender — Founder, Yummy Collection (people-first pubs, bars & seafood concepts)
Darren Smith — Head of Operations, Flat Iron (consistent, craveable steakhouse experiences)
Gillian Nicholson — Sales D...
In this episode of the Tech on Toast Podcast, powered by Zonal, we dig into the misunderstood but powerful world of personalisation in hospitality. With inboxes overflowing and attention spans shrinking, how do brands stand out without becoming pushy — or worse, creepy?
Host Chris Fletcher is joined by:
Tom James, Managing Director at Bill’s Restaurants, leading the brand through a digital maturity journey with a strong focus on ...
AI in Business: How Dojo is Turning Proof of Concept into Real Impact
This week on the Tech on Toast Podcast, we’re live at Dojo HQ with Rob Howes, Senior Vice President of Technology, to explore what AI in business really looks like beyond the hype.
Rob breaks down how Dojo are embedding AI across payments, customer service, and fraud prevention — moving from proof of concept experiments to production-grade impact.
We cover:
🔄 Au...
Customer loyalty has evolved. Today, it’s less about “collect 10 stamps, get a free coffee” and more about personalisation, value, and belonging. But what does that look like in practice for pubs, hotels, and restaurants?
In this episode, Chris Fletcher, Founder & CEO of Tech on Toast, sits down with:
Amy Clarke – Head of Marketing, Wyndham Hotels & Resorts
Gillian Nicholson – Sales Director, Zonal
Jamie Queen – Chi...
🍽️ The Return to Experience-Led Dining — Live from Caravan Fitzrovia
This week on the Tech on Toast Podcast, we’re bringing you something special — a live panel recording from our recent event at Caravan Fitzrovia, all about the return to experience-led dining in 2025.
Big shout out to Adam at Captive Wifi for the content!
Guest host Phil Street (Caterer.com) is joined by an incredible line-up of indus...
In this special episode of the Tech on Toast Podcast 🎙️, brought to you in partnership with Zonal, we dig into one of hospitality’s most overused — and misunderstood — buzzwords: loyalty.
Host Chris Fletcher is joined by:
John Sills 📖 – Author of The Human Experience, who argues loyalty doesn’t really exist — usefulness does.
Ruth Carpenter 🍕 – Head of Marketing at Pizza Pilgrims, sharing how guest feedback, authenticity, and j...
In this episode of the Tech on Toast Podcast, Chris Fletcher welcomes back Dominic Child, VP of Sales at Ingredifind, for a conversation that goes beyond compliance and into the real operational and emotional impact of allergens in hospitality.
Together, they explore why allergen management is still largely manual in a digital-first industry, how it affects staff confidence, guest trust, and operational flow – and how Ingredifind is...
In this episode, Chris Fletcher sits down with Sonny Wells, founder of Sonny’s – the soon-to-launch fast-casual food brand with a mission to make eating out safer and more inclusive for people with allergies, especially coeliacs. Sonny shares his personal journey through a difficult diagnosis, what sparked the idea for Sonny’s in Dubai, and how a chance encounter with Sir Richard Branson turned into national visibility and a wave o...
Cybersecurity with Naveed Islam, CISO at Dojo
In this special edition of the Tech on Toast Podcast, host Chris Fletcher sits down with Naveed Islam, Chief Information Security Officer at Dojo, to unpack the state of cybersecurity in today’s AI-powered, hyper-digital world.
From phishing scams and data breaches to quantum threats and ransomware-as-a-service, this episode breaks it all down in a way every operator – whether you...
Guest: Gab Lopez, MD at 24social (MVG Media)
Host: Chris Fletcher
Series: Tech on Toast Season Sponsored by Deliverect
This Week’s Slice:
What if building a pub website took less time than pouring a pint?
Chris sits down with Gab Lopez, MD of 24social, to talk about making websites work for hospitality – not the other way around. From their AI-powered “MyPlace” product for venue managers to scalable enterprise tools for group operators,...
This week, Chris Fletcher is joined by two guests with serious flavour and flair: James Packham, founder of cult bacon sandwich brand Le Swine, and Nick Clark, founder and MD of Sheffield-based creative studio 93FT. What starts with a bacon butty turns into a masterclass in brand building, creative bravery, and how friendship can drive business success.
Together, they unwrap:
How a stolen sandwich sparked a business
Turning a stre...
In this episode, Chris is joined by Nikki Perry, VP of Product at TripleSeat, who flew in from Boston for her very first visit to London. They dive into Nikki’s journey from bussing tables at 13 to leading product strategy at one of the most exciting events platforms in hospitality tech.Expect a brilliant blend of real-world hospitality experience and cutting-edge product thinking — from how TripleSeat is cutting admin, increasing ...
What do Isle of Wight ferries, dirty tables, and KFC at midnight have in common?
This episode.
Chris is joined by the silky-voiced Jamie White, Head of Business Development at WRS, fresh off the back of a brand revamp (RIP “Systems”) and full of stories from hospitality, media, and SaaS trenches.
🧠 Whether you’re a single-site pub or a 100-venue group, Jamie’s here to talk about:
• ✨ Why WRS dropped the “Systems” and what it says a...
In this episode of the Tech on Toast Podcast, Chris chats with Rob Bowie, co-founder of Marker, the UK’s first standardised sustainability rating for hospitality. Rob shares the journey behind launching Marka with co-founder Chiara, and how their gamified platform is helping restaurants, pubs and cafés take tangible steps toward sustainability—without the overwhelm.💡 What’s inside: • Why Marka is like a “food hygiene rating for su...
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