Tech on Toast, The Hospitality Tech Podcast

🍽️ The Return to Experience-Led Dining — Live from Caravan Fitzrovia

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This week on the Tech on Toast Podcast, we’re bringing you something special — a live panel recording from our recent event at Caravan Fitzrovia, all about the return to experience-led dining in 2025.

Big shout out to Adam at Captive Wifi for the content!

Guest host Phil Street (Caterer.com) is joined by an incredible line...

In this special episode of the Tech on Toast Podcast 🎙️, brought to you in partnership with Zonal, we dig into one of hospitality’s most overused — and misunderstood — buzzwords: loyalty.

Host Chris Fletcher is joined by:

• John Sills 📖 – Author of The Human Experience, who argues loyalty doesn’t really exist — usefulness does.

• Ruth Carpenter 🍕 – Head of Marketing at Pizza Pilgrims, sharing how guest feedback, authenticity, and j...

In this episode of the Tech on Toast Podcast, Chris Fletcher welcomes back Dominic Child, VP of Sales at Ingredifind, for a conversation that goes beyond compliance and into the real operational and emotional impact of allergens in hospitality.

Together, they explore why allergen management is still largely manual in a digital-first industry, how it affects staff confidence, guest trust, and operational flow – and how Ingredifind is...

In this episode, Chris Fletcher sits down with Sonny Wells, founder of Sonny’s – the soon-to-launch fast-casual food brand with a mission to make eating out safer and more inclusive for people with allergies, especially coeliacs. Sonny shares his personal journey through a difficult diagnosis, what sparked the idea for Sonny’s in Dubai, and how a chance encounter with Sir Richard Branson turned into national visibility and a wave o...

Cybersecurity with Naveed Islam, CISO at Dojo

In this special edition of the Tech on Toast Podcast, host Chris Fletcher sits down with Naveed Islam, Chief Information Security Officer at Dojo, to unpack the state of cybersecurity in today’s AI-powered, hyper-digital world.

From phishing scams and data breaches to quantum threats and ransomware-as-a-service, this episode breaks it all down in a way every operator – whether you...

Guest: Gab Lopez, MD at 24social (MVG Media)

Host: Chris Fletcher

Series: Tech on Toast Season Sponsored by Deliverect

This Week’s Slice:

What if building a pub website took less time than pouring a pint?

Chris sits down with Gab Lopez, MD of 24social, to talk about making websites work for hospitality – not the other way around. From their AI-powered “MyPlace” product for venue managers to scalable enterprise tools for group operators,...

This week, Chris Fletcher is joined by two guests with serious flavour and flair: James Packham, founder of cult bacon sandwich brand Le Swine, and Nick Clark, founder and MD of Sheffield-based creative studio 93FT. What starts with a bacon butty turns into a masterclass in brand building, creative bravery, and how friendship can drive business success.

Together, they unwrap:

• How a stolen sandwich sparked a business

• Turning a stre...

In this episode, Chris is joined by Nikki Perry, VP of Product at TripleSeat, who flew in from Boston for her very first visit to London. They dive into Nikki’s journey from bussing tables at 13 to leading product strategy at one of the most exciting events platforms in hospitality tech.Expect a brilliant blend of real-world hospitality experience and cutting-edge product thinking — from how TripleSeat is cutting admin, increasing ...

What do Isle of Wight ferries, dirty tables, and KFC at midnight have in common?

This episode.

Chris is joined by the silky-voiced Jamie White, Head of Business Development at WRS, fresh off the back of a brand revamp (RIP “Systems”) and full of stories from hospitality, media, and SaaS trenches.

🧠 Whether you’re a single-site pub or a 100-venue group, Jamie’s here to talk about:

• ✨ Why WRS dropped the “Systems” and what it says a...

In this episode of the Tech on Toast Podcast, Chris chats with Rob Bowie, co-founder of Marker, the UK’s first standardised sustainability rating for hospitality. Rob shares the journey behind launching Marka with co-founder Chiara, and how their gamified platform is helping restaurants, pubs and cafés take tangible steps toward sustainability—without the overwhelm.💡 What’s inside: • Why Marka is like a “food hygiene rating for su...

In this episode of the Tech on Toast Podcast, Chris Fletcher chats with Archie Heaton, Head of Commercial at Level, the salary-linked financial wellbeing platform that’s making waves in hospitality.

We dive into:

• Archie’s journey from Microsoft and Xbox to startup life

• What on-demand pay really is—and why it’s not a debt trap

• How Level compares to WageStream and why many operators are making the switch

• The real impact of financial f...

This week on the Tech on Toast Podcast, Chris sits down with the always-insightful Joe Heather, Regional General Manager for Northern Europe at Deliverect, the Order Management Platform powering thousands of digital orders across hospitality and retail.From deep dives into the ever-evolving world of kiosk tech, third-party logistics, and marketplace dominance, to spontaneous chats about dogs, golf, and growing teams across borders,...

In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Jonny McKenzie, co-founder and CEO of Bustle, the cafe management platform built by operators for operators. Jonny flew all the way from Auckland, New Zealand, for this conversation—and it shows in the insights shared.Jonny’s story is anything but ordinary. From launching cocktail bars in his early 20s to running a full-service cinema and now building Bustl...

Ready to get quizzical? 🧠🍻

In this laugh-out-loud episode of the Tech on Toast Podcast, Chris Fletcher sits down with ✨ Mark Walsh ✨ – the fashion-journo-turned-tech-founder behind Kwizzbit, the interactive quiz platform shaking up the pub game across the globe!

From loading up fashion mags in the 90s to loading quizzes into over 47 countries, Mark’s journey is anything but ordinary. He shares how his love of music, people, and pub...

🎧 Flex Appeal: How YoungOnes Is Flipping Hospitality Staffing

Guest: James Medd, COO, YoungOnes

Host: Chris Fletcher, Tech on Toast Podcast

Recorded at BrewDog Waterloo, this episode explores how flexible staffing is reshaping hospitality.

Chris sits down with James Medd to uncover how YoungOnes, the freelance staffing platform, is empowering operators to find vetted, on-demand talent in minutes — and giving Gen Z more control...

Welcome back to the Tech on Toast Podcast, where we serve up fresh conversations with the sharpest minds in hospitality and tech.

In this episode, Chris sits down with the brilliant Catherine Allan, Head of Sales at Beds & Bars – and former NHS children’s nurse – to explore how empathy, agility and tech have shaped her unique approach to driving results in hospitality.

From revamping bookings with +180% growth to cutting ...

In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by JP Kloppers, Managing Director at Omnisient, to explore how hospitality operators can unlock the hidden value in their customer data—without compromising privacy.

JP explains how data collaboration works when it’s done responsibly, and how encrypted, anonymised data can create entirely new revenue streams, enable smarter AI adoption, and improve consistenc...

In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart.

Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of London’s most exciting hospitality concepts...

I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of technology in the fine dining industry.

This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of implementing technology in a bustling restaurant environment.Here are three key takeaway...