An article from CIO.com proposes a shift from traditional IT ticketing systems to an agentic AI model that proactively resolves issues. It argues that legacy ticketing systems are inefficient and costly, hindering innovation in modern enterprise environments. The article outlines a new operating model focused on autonomous, AI-driven solutions for IT operations, emphasizing how intelligent virtual agents and automated workflows can address problems before they become disruptive. It suggests that human IT professionals can then focus on strategic tasks and continuous improvement rather than reactive problem-solving. This transformation, according to the author, is not just a technological upgrade but a holistic change in how IT work is defined and executed, leading to increased productivity and business uptime.
Read: https://www.cio.com/article/4018133/its-time-to-retire-the-ticket-an-it-roadmap-for-agentic-ai.html
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