Step behind the menu tree and discover the real power of Interactive Voice Response (IVR) systems.
In this episode of Technically U, we explore how IVRs work, their architecture, key benefits for businesses, and how AI is evolving the customer experience.
Whether you're in telecom, IT, customer service, or just tired of hearing "Your call is important to us," this deep dive gives you the knowledge you need to understand what’s going on behind the voice.
We also unpack IVR challenges, design best practices, and what the future holds for smart, AI-driven voice systems.
🛠 Topics Covered:
What IVR is and how it works
Components of modern IVR systems
IVR architecture: static vs. dynamic
Benefits for businesses across industries
Speech recognition, NLP, and AI integration
Voicebots, sentiment detection, and visual IVR
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