RTaaS - The Cloud First Future of Routing and Telephony

RTaaS Explained – The Cloud-First Future of Routing and Telephony

In this podcast episode of Technically U, we explore RTaaS – Routing and Telephony as a Service, the revolutionary cloud model that replaces traditional telco infrastructure with flexible, scalable, API-driven voice and routing services.

You’ll learn how RTaaS is reshaping the future of enterprise telephony, UCaaS, CCaaS, and hybrid communications by offering real-time, programmable call routing, SIP trunking, and global number provisioning—all without carrier lock-in.

🔍 Topics covered:

What is RTaaS and how it works

Integration with Microsoft Teams, Zoom, Genesys & CRMs

Intelligent call routing (location, time, skill, CRM data)

Carrier-agnostic SIP routing & Least-Cost Routing (LCR)

Compliance: STIR/SHAKEN, E911, GDPR

Real-world enterprise use cases

The future: AI routing, edge integration & voice biometrics

If you're in IT, telecom, or cloud architecture, this is the episode your roadmap needs.

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