Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction.
CSATS allow the customer to numerically rate, in most cases, the interaction and experience they had while their support issue was resolved.
But are you asking the right questions on your CSAT surveys? Do you know what they are actually telling you?
In this episode of TelecastPH, we take a quick look at customer support CSAT surveys and the questions they should and should not be asking. Also, we'll talk about ways to increase the customers response rate. Make those CSAT surveys do their job!
Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/
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