Scaling and Managing Support Teams Ep.5: Preparing The Support Function For Scale with Bettina Abbott

In this 5th episode of our series on Scaling and Managing Support Teams, join our host Jeff Thompson as he discusses with Bettina Abbott, a seasoned support leader, the essential strategies for preparing your support team for growth.

Key Takeaways:

- Discover how to pinpoint the right moment for scaling your team, ensuring you're proactive rather than reactive.

- Highlighting the crucial role of having training materials and infrastructure ready before the scaling process begins.

- Uncover strategies for building a robust team that can handle both increased volume and maintain high-quality service.

- Gain insights on the typical mistakes made during scaling and strategies to avoid them.

Don’t forget to subscribe to Telecast PH for more expert advice aimed at fostering sustainable growth and operational excellence. Unlock the potential of your support team with insights from this episode!

And if you're ready to discover what offshore outsourcing can do for your business, visit www.teleworkph.com or connect with Jeff Thompson on LinkedIn for tailored outsourcing solutions.

👉🏼 https://www.linkedin.com/in/jeffthompsontwph/

Connect with Bettina Abbott on Linkedin 👉🏼 https://www.linkedin.com/in/bettina-e-abbott/

#businessowners #customersupport #podcasts #podcast #scaling

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