Scaling and Managing Support Teams Episode 7 :Building, Training, and Leading Remote Tech Teams with John Gombocs

In this episode of Telecast PH, host Jeff Thompson engages in an insightful conversation with John Gombocs, a Global Training and Technical Support Manager with over 15 years of experience in building and managing remote tech teams. John unpacks the nuances of training, leading, and fostering collaboration across global teams in remote environments.

Key Takeaways:

-Addressing cultural differences to ensure effective training and communication.

-Implementing asynchronous learning tools to maintain training consistency across time zones.

-Strategies for engaging and motivating remote teams through gamification, peer mentorship, and knowledge-sharing exercises.

The importance of leadership visibility, empathy, and building a culture of inclusivity and continuous learning.

John also shares practical advice on fostering autonomy and trust within teams while emphasizing the role of leadership in guiding rather than micromanaging. From onboarding large groups to encouraging personalized growth plans, this episode offers actionable strategies for anyone seeking to scale and optimize their remote tech teams.

Don’t miss this engaging discussion that will leave you with actionable insights to elevate your remote team leadership

Discover how Telework PH can help you build a highly skilled and adaptable remote support team that enhances efficiency and customer satisfaction.

Visit www.teleworkph.com to learn more about our outsourcing solutions.

Want to discuss how we can help your business? Connect with Jeff Thompson on LinkedIn to explore tailored solutions for your support team needs. 👉🏼 https://www.linkedin.com/in/jeffthompsontwph/

Connect with John Gombocs on LinkedIn. 👉🏼 https://www.linkedin.com/in/john-gombocs/

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