TeleCastPH -The TeleworkPH Outsourcing Podcast

TeleCastPH -The TeleworkPH Outsourcing Podcast

A podcast dedicated to outsourcing, positive thinking, and how you can use outsourcing to help your business scale up. We'll have special guests, global business leaders who will share their insight into business and using outsourcing, as well as our own agents who have benefited from outsourcing. Listen and learn about our mission to end poverty in the Philippines through the rural BPO.

Episodes

February 28, 2021 99 min

 A conversation with Graphics and Social Media Manager for E2E Studios, Eilidh Moyes

1hr. 40 minutes

Yes, this episode is a lot longer than most. However, as I was editing, every time I went to cut something out, I changed my mind. There is just too much value to miss a single word. Eilidh opened my eyes to a lot of the reality which is social media.  Her almost revolutionary ways and ideas will make you seriously think about your ow...

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A Conversation With Celebrity Chef And Hell's Kitchen Season 19 Contestant, Declan Horgan

50 Minutes

Are you a Hell's Kitchen Fan? How about a home chef who drools over watching Gordon Ramsey work his magic?

In this installment of Telecast PH we are talking with celebrity chef and Hell's Kitchen season 19 contestant, Declan Horgan, who gives us a little background into his life, experience, and how his passion for cooking ...

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November 1, 2020 65 min

A conversation with independent filmmakers Adam and Kristin Steigert

1 hour

I had the unique privilege to have a conversation with Independent Filmmakers and husband and wife Adam Aka (Indie Adam) and Kristen Steigert who have brought us such films as Fang and Horrific Evil Monsters.

So you may wonder why would a podcast mainly geared toward business feature  independent filmmakers.  Simply put, filmmaking is their business.

In fact, b...

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October 29, 2020 54 min

A conversation with Zack Abbott, Microbiologist and CEO of ZBiotics

54 minutes

What if I told you that you can go to the upcoming holiday office parties- drink as much as you want and not wake up with a hangover? 

Well that's exactly what my guest in this episode has made possible.

I had a conversation with microbiologist and Co- founder and CEO of ZBotics, Zack Abbott. 

They have formulated a genetically engineered probiotic drink ...

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August 10, 2020 51 min

A conversation with Samantha Johnson, president of NollaCorp Innovative Solutions

51 minutes

I had put out a post a few weeks ago on LinkedIn about looking for guests for the podcast.

I got a few inquiries, but the one that stood out was a woman by the name of Samantha Johnson from Grand Rapids Michigan.

Now whenever someone reaches out to inquire about being a guest I always take a look at their LinkedIn profile to see what kind of ...

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June 28, 2020 36 min

A conversation with Michael Ray, Founder of Smile Project Louisville


36 minutes

Doing this podcast has been one of the joys in my life for the past year. 

In the intro I say this podcast is "dedicated to changing the way we look at outsourcing to the Philippines"- and it is. However the goal has always been more than just getting the word out about what we do here at TeleworkPH. 

When I choose my guests its because I know they ...

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June 20, 2020 41 min

A conversation with MJ Felizarta, founder of Bublle Media & Co

41 minutes

Sometimes a new company evolves from necessity. And in a way that's how Bubble Media & CO was founded.

Tired of working the 9-5 for the BPO industry and a year of family health problems and financial setbacks, MJ Felizarta took her passion and started Bubble Media & Co. a social media management company.

I talk with MJ about her humble beginnings ...

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A conversation with Adam Ward BA (Hons) MA, Author, poet, musician and Content Marketing Specialist At Lead metrics

33 minutes

In today’s episode, Adam and I delve into the world of blogs and blog writing. Blog writing is the perfect way to connect with your target customer base. By having a regularly updated blog on your company website, you can give your visitors something more to sink their teeth into.

Furthermore, blogs can serve ...

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May 14, 2020 40 min

A conversation with Paul Doerwald, Founder and CEO of Clockk

40 minutes

Paul Doerwald, founder and CEO of Clockk, had a vision. He listened to and heard the pains of freelancers and consultancies when it came to properly billing clients for their time.

So he set out to make a difference.

He developed Clockk, an amazing new software-as-a-service tool solving the time sheet problem for creative agencies and software consultancies.

There i...

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A conversation with Ben Dueck, The Leadership Guy

40 minutes

This episode features a powerful conversation about leadership with Ben Dueck, President and Founder of Cantera Leadership.

Ben is "The Leadership Guy"  having earned a Masters degree in leadership and becoming a Certified CliftonStrengths Executive Coach.

Another amazing thing about Ben is that he has developed his own Signature CliftonStrengths themes, which are: 

  • St...
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    A Conversation With Jeff Pugel, Founder And CEO Of Ignition

    36 minutes

    Today's episode features an intriguing conversation I had with Jeff Pugel.

    Jeff founded Ignition to help B2B businesses and sales teams get off the rollercaoster and create new opportunities by:

  • Knowing who you are as a company​
  • Talking to the right people
  • Having a repeatable and scalable process 
  • Key Takeaways

  • How Ignition made a pivot to help small companies "...
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    A conversation with Teresa Quinlan

    43 Minutes

    Today's episode features an amazing conversation with Teresa Quinlan, a Transformation Specialist through Emotional Intelligence (or EQ). 

    This was seriously an eye opening conversation for me.

    Some of the key takeaways:

  • The fundamentals and basics of EQ
  • How EQ affects every aspect of our lives 
  • How customer support can better handle rough situations
  • How leadership can better manage their t...
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    Ep. 21 TelecastPH

    36 minutes 

    I had a great conversation with Glen and Shevelle Stephens, owners of Revival queen bees in Alberta Canada. 

    I learned some fascinating facts about bees, queen bees especially and the entire beekeeping and honey business. 

    But the key takeaways to the conversation is not about bees.

    It’s how they risked everything to start their business and the steps they took to get their passion of reviving the beekeepin...

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    27 minutes

    Are you right brained or left brained?

    For right brained people creativity comes easy whereas logic may be a struggle.

    For left brained people it's just the opposite. They flourish with math skills and logic, but sometimes fall short with creativity.

    In this episode, I talk with Jenny Seide, owner of In Style Exchange.

    She talks about how she has used her skills and education in computer science AND her eye for aesthetics...

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    In response to the COVID-19 outbreak and local and national government agencies imposing quarantine, TeleworkPH had to make a decision.

    And we had to make it fast.

    It was never an issue of IF we could make the transformation to work from home, it was a matter of what's the best way to get it done.

    And the transformation took place.

    Here we get together in a raw session and talk about the steps taken to make an unprecedented transfo...

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    March 18, 2020 33 min


    A conversation with HR Director Dreamy Rose Loquinario

    33 minutes 

    Ever wonder what goes on behind the scenes at a call center?

    I had an amazing conversation with our HR Director Dreamy Rose Loquinario who shared her challenges in the day to day operations of TeleworkPH.

    We discuss what it’s like to source agents, what the agents have to go through and the English skills required to work as an agent at TeleworkPH.

    Dream talks about how ...

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    Ep.17 The TeleCastPH Reboot

    Do Filipinos Really Speak English?

    15 minutes

    Welcome to the TeleCastPH reboot!

    Why the reboot?

    I wanted to take a step back and really review the content I was putting out. My goal is to take it to the next level.

    In this episode we talk about some of the misconceptions about outsourcing to the Philippines and answer some of the comments from my LinkedIn network.

    We will take an indepth look at The Philippines...

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    TelecastPH ep.16

    15 minutes

    Training is one of the most important and essential part of any business.

    And it’s also important to recognize that people have different personalities and learn in different ways.

    Having a training department skilled in not only passing knowledge, but being able to reach each and every individual and train them on their level, is a highly effective way to make sure you’re able to bring on great people.

    And i...

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    This is the fifth in the 5 part series of how to use customer support to build a stronger brand loyalty.

    Today we are talking about the fifth and final way customer support can help build brand loyalty and that is by making the customer whole again and how you’ll want to empower support to be able to take the steps necessary to make the customer whole. To make them complete. 

    What do I mean by that? 

    It’s simple. 

    You want to make sure...

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    This is the fourth in the 5 part series of how to use customer support to build a stronger brand loyalty.

    Customers like to identify with the brands they choose and trusting that brand is a major factor in the customer journey. And there could be several times during that journey when the customer places trust in the brand.

    When a customer calls support they are placing blind trust in the agent.

    Not just the brand, but the actual ag...

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