#175 Taking the scary first steps: the courage to call a professional organiser, with Jasmine Sleigh

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In this episode, I'm joined by Jasmine Sleigh, professional declutterer, as we discuss the daunting first steps of reaching out for professional help in tackling hoarding. Jasmine shares insights into what prompts individuals to make that initial call and the courage it takes, alongside practical strategies for working with organisers. Tune in for a thoughtful conversation on overcoming fears and building trust for positive change in managing clutter.

• Inviting Professional Help
• Jasmine explains common motivators for people to seek help
• Specific incidents or realisations prompting action
• Example scenarios like misplaced items or repairs
• The Initial Call to a Professional Organiser
• What typically prompts the call for professional help
• Jasmine's perspective on admiration for those who reach out
• The importance of taking calls seriously and with empathy
• Engaging with Potential Clients
• Approach to initial conversations with potential clients
• Building trust and understanding the client's situation
• Establishing client needs and potential outcomes
• Assessing the Client’s Home
• How Jasmine gathers information about the client's home
• Importance of assessing without judgment
• Considering client interaction with their items and living space
• Professional Organiser-Client Dynamics
• Respecting clients’ preferences and leading decisions
• Balancing professional insight with client autonomy
• Working towards the client's goals and priorities
• Process from Inquiry to Working Together
• Steps from initial inquiry to in-home visit
• Managing client expectations and realities
• Ensuring client comfort and readiness
• In-Home Visit Experience
• Jasmine’s mindset and approach during a home visit
• Avoiding overwhelm and maintaining professionalism
• Logistical and emotional assessments of the client’s environment
• Judgment and Perception in the Decluttering Process
• Being conscious of non-verbal cues and judgments perceived by clients
• Strategies for maintaining client comfort and trust
• Determining Fit and Referrals
• Assessing fit between client and professional organiser
• Referring clients to other professionals when appropriate
• Dealing with Client Motivations and External Pressures
• Addressing clients seeking help due to external pressures
• Finding a balance between urgency and client readiness
• Ensuring Positive Outcomes and Encouraging Future Engagement
• Creating a sense of achievement for the client
• Fostering positive experiences to encourage future self-help
• Challenges and Responsibilities of Professional Organisers
• Ethical responsibilities and managing client expectations
• Building trust for effective collaboration
• Personal Reflections and Habits for Mental Health
• Jasmine shares personal habits that support her mental health
• Reflection on the importance of reading and self-care activities