Behind the Scenes of Biologics: Advocacy, Access & Impact feat. Kaylie McCrory

Kaylie McCrory, Lead Biologic Coordinator of Bare Dermatology and Founder of NTX Biologics & Consulting, knows firsthand that being a biologic coordinator is about so much more than paperwork. In this episode of That’s Derm Good!, she shares her journey from med spa technician to biologic program leader, and how grit, intention, and a passion for patient care helped shape her path.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

As a Nationally Registered Medical Assistant with a strong background in dermatology and aesthetics, Kaylie McCrory now oversees over 1,500 patients across multiple locations. She dives into the real-world challenges of patient access, documentation, and continuity of care, offering practical strategies for streamlining processes and improving outcomes.

Kaylie McCrory and Janelle explore how transfer of care gaps and insurance denials can create major barriers to treatment—and what coordinators can do to advocate for patients more effectively. They also discuss Kaylie’s work through NTX Biologics & Consulting, where she trains providers and staff, builds efficient workflows, and shares tools that reduce burnout and increase approval rates.

With her clear passion for educating others, Kaylie emphasizes the power of mentorship, communication, and self-belief, especially for those just starting out in the field. She encourages peers to step confidently into their roles and reminds us that doing great work often starts with asking better questions and creating better systems.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners.