020 How to Handle Difficult Members and Complaints Like a Pro

Welcome to another episode of The AceCall.ai Podcast, where we help golf club managers win with AI!

In today’s episode, co-hosts Clayton Elliott and Brad Milligan explore ideas and share insights and best practices for neutralizing difficult members.

Because member complaints can be a Golf Club General Manager’s worst nightmare—draining your time, frustrating your staff, and making daily operations way more stressful than they need to be.

Some members are simply impossible to please, and no matter how hard you try, they’ll always find something to complain about.

So, how do you take back control and handle difficult members like a pro?

In this episode, Clayton Elliott and Brad Milligan dive into:

✅ Why member complaints take over your time (and how to stop it)
✅ How difficult members create stress & low morale for staff
✅ 5 expert-backed strategies to handle complaints efficiently
✅ The Complaint Funnel system to filter nonsense before it reaches you
✅ How automation & AI can cut complaints in half
✅ Why rewarding great members can shift your club’s culture

📞 Tired of wasting hours on complaints due to your club's missed calls from members?

Try our Voice AI Receptionist today at 1 [phone] and see for yourself how it can eliminate and replace your voicemail overnight.

🔊 Listen now & take control of your club’s complaint process!