025 INTERVIEW: John Caven - GM, St. George’s Golf and Country Club - Investing in People, Benchmarking Beyond Golf, Continuous Learning, and Staying Curious with AI

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In this episode of The AceCall.ai Podcast, we sit down with John Caven, the esteemed General Manager of St. George’s Golf and Country Club, one of Canada’s most prestigious private clubs and the host of the 2022 RBC Canadian Open.

With a rich background that spans across Scotland and Canada, John shares the lessons he's learned from a global career in golf club management—including key takeaways from his time at the world-class Loch Lomond Golf Club.

We dive deep into the evolution of the GM role, the challenges facing modern clubs, and how top-tier leadership balances tradition with innovation.

We also explore:

• The power of cultivating an “owner mindset” among members and staff

• Creative capital planning and facility upgrades that protect club longevity

• The realities of post-COVID staffing and what works to attract top talent

• Why AI will play a pivotal role in personalizing the member experience and supporting frontline teams

• How small details—like remembering how a member takes their coffee—can make world-class impressions

If you’re a current or aspiring General Manager, this is a masterclass in thoughtful leadership, operational excellence, and adapting to a fast-changing industry—straight from someone who’s done it at the highest level on both sides of the pond.

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