027 INTERVIEW: Jeff Pacheco - GM, West Haven Golf & Country Club - Fostering Staff Loyalty, Modernizing Events, and Practical Paths Into AI

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In this episode of The AceCall.ai Podcast, we sit down with Jeff Pacheco, the General Manager of West Haven Golf and Country Club in London, Ontario—a respected leader who’s known for combining people-first culture, business discipline, and future-ready thinking.

With a background that spans hotel hospitality, university coaching, and now elite private club management, Jeff shares how his diverse experiences have helped him lead West Haven through a transformative chapter of growth and innovation.

We dive deep into how GMs can empower their teams, evolve their event programming, and thoughtfully explore emerging technologies like AI—without losing the spirit that makes private club life so special.

We also explore:

• How to build a culture where top talent wants to stay—and grow

• A fresh take on event programming (including his “9 & 9” tournament model)

• The unique challenge of managing member boards and internal politics

• Real-world ideas for applying AI to food & beverage operations

• Why Jeff believes your staff should feel trusted, not clock-watched

• How to lead from the front—and why picking up trash can be a leadership move

If you’re a General Manager or club leader who wants to keep your team energized, your members engaged, and your operations moving forward—this episode will give you tons of practical takeaways from someone who’s doing it daily.

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