The ActivateCX Podcast

Learn how to take action with AI to improve Profitability and Sustainability: 
https://activateCX.arroyo360.com/ai
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Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance. 

Learn more the 3 AI Solutions to improve business Profitability and Sustainability: 
https://activateCX.arroyo360.com/ai
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Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer sup...

Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai

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Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance. 

Michelle also addresses prevalent fears and uncertaint...

Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading.  Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can help you get and keep customers!

Don&ap...

Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai
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Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?

Don't forget ...

Get your AI Sorted https://activateCX.arroyo360.com/ai
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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.

Don't forget to subscribe for more tech updates!

Chapters
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Get your AI Sorted https://activateCX.arroyo360.com/ai

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Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates!

Chapters
00:00 Does AI support Multi cultural-language needs?
02:37 How does ...

Learn more about RingCX https://activateCX.arroyo360.com/ringcx
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Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation!

Chapters:
00:00 What is the RingCX Strategy?
04:40 Moving the Contact Center Forward in the Journey
08:26 Be...

Get your AI Sorted https://activateCX.arroyo360.com

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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use  ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.

Don't forget to subscribe for more tech updates!

Chapters

00:00 The Cognigy Originati...

https://activateCX.arroyo360.com/ai

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Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions.  Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!

Chapters

00:00 Cloud Native

02:27 Does Zoom have the Engineering chops?

04:47 Data is the New Oil

08:21 The Automa...

Get your AI Sorted https://activateCX.arroyo360.com

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Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading.  Don't forget to subscribe for more tech updates!
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Chapters

00:00 AI in the Contact Center

01:54  Are ...

Buy Your CX Tech in a better way!  https://activateCX.arroyo360.com/activateCXtoday

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Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. 

Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discove...

https://activatecx.arroyo360.com/5CXMethods
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Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the ...

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

In this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!

Chapters
00.03 T...

Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

Join the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on th...

Activate AI in Your business https://activateCX.arroyo360.com/activateCXtoday

Want to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave the way for successful AI...