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October 31, 2025 • 21 mins
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SPEAKER_02 (00:00):
Hi, my name is Scott Kim.

(00:02):
And I am the owner and presidentof WGM Contracting.
And the people we serve ispretty much everybody who lives
in Northern Virginia, Maryland,and DC area.

SPEAKER_01 (00:15):
Awesome.

SPEAKER_00 (00:16):
All right.
My name is Gutson Kluce.
I'm the vice president of WGMContracting.
And just like Scott said, weserve homeowners in the Nova,
DC, and the Maryland area.

SPEAKER_01 (00:27):
Okay, amazing.
I can't wait to learn more abouteverything you guys do.
So kind of take me back.
Tell me how you guys got startedin all of this and how you got
to where you are today.

SPEAKER_02 (00:38):
So rewind four years, I would say, 2021.
That's when we started our ownbusiness.
I was working for a different uhriffing company.
I was a VP of operation.
I didn't see a whole lot ofimpact the company was making to

(00:59):
the DMV area.
So I said, uh, let me volunteerand make some impact to the
industry.
So that's how we all begone.
And we originally uh launchedour business, our office in
Tyson's Vienna.
However, we located our officein Ruston about three months

(01:25):
ago.
Since we've been getting lots ofcalls and lots of leads, and
people are just loving us fromRuston Air.

SPEAKER_01 (01:34):
Very nice.
Awesome.
Becoming a native already,right?

SPEAKER_02 (01:39):
Yes, ma'am.

SPEAKER_01 (01:39):
Okay.
Scott, I know you're athree-time combat veteran with
13 years of military experience.
How did that backgroundinfluence the way you lead your
team and build a company rootedin discipline, precision, and
trust?

SPEAKER_02 (01:55):
Yeah, I think all comes down to discipline, just
like you mentioned.
Without discipline, nothing canbe done.
Nothing can't be actuallycredited.
Running a contracting business,we promise the homeowners,
clients, that what we're gonnabring forth in terms of service

(02:15):
and quality.
And without the discipline, itcan't be done.
The way we run our business atthe job site and behind the
scenes in the office.
Uh how we come up with uhestimates, proposals, take off
and such, without thediscipline, none of that can be

(02:36):
done correctly and with thetransparency.
Same thing without at the jobsite, without the discipline.
We can't be on the job site atthe right time.
We can't finish at the righttime, and within the given
period of time, such as fivedays, ten days, or whatnot.

(02:58):
So it all comes down todiscipline, and that's what
military has taught me, andthat's why we're here.

SPEAKER_01 (03:05):
Absolutely.
It almost seems like punctualitytoo just really comes into play
with what you guys do andshowing up and being there and
getting it done.

SPEAKER_00 (03:13):
Yeah, exactly.

SPEAKER_01 (03:14):
Awesome.
And so in just four years, WGMhas grown significantly
significantly and is on trackfor over two million in revenue.
What do you think has fueledthat success and what's next for
your company in the comingyears?

SPEAKER_02 (03:31):
Yes.
Great question.
And I think it's stillrepetition and having an SOP to
the company.
So when I first started, as Itold you, I wanted to make some
impact to myself first.
I wanted to challenge myself interms of uh better leadership

(03:52):
and more income, obviously, toprovide for the family.
So impact for myself and impactfor my families, taking care of
my kids and also for thecommunity slash the industry.

SPEAKER_01 (04:11):
Awesome.
Yeah, it's amazing how much youguys have just grown so quickly
as well.
It's very impressive.
And recently, a home own ahomeowner praised your team for
delivering exactly what youpromised and compared your
service to a restaurant thatanticipates a customer's needs.
What does that kind of clientfeedback mean to you guys?

SPEAKER_02 (04:34):
Uh it means a lot and it motivates us and it gives
us the assurance andconfirmation that what we're
doing is correct and we're onthe right path.
As I explained, the SOP that wehave, standard operating
procedures.
So the moment we actually sitdown with the homeowners, we
sort of explain to them whatwe're going to be doing in terms

(04:58):
of the preface, the during andafter.
So we let the homeowners knowexactly what they're to expect.
And that's what we want todeliver exactly from A to Z.
And what they're seeing, howwe're delivering what we have

(05:19):
promised, it gives them morecredibility and I guess respect
for us.
I think that's the reason why alot of customers are just keep
on coming back.
And uh they don't mind throwingour name out there for us to
referral guild.

SPEAKER_01 (05:39):
And roofing is one of those, it's one of the few
home services homeowners can'teasily monitor.
Tell us about your um your dailyphoto update system and how it
truly helps clients stayinformed and confident during
the process.

SPEAKER_02 (05:55):
Yes, that is the one of the most important structure
and system that we have in placein terms of our SOP.
So the beginning of the project,the moment the material gets
delivered on site, we set up agroup chat with the clients.

(06:17):
And from that point on, weupdate the homeowners every
morning, during the day, and inthe evening.
So let's say project takes aboutfive days.
Day one, we would send a photoof the roof, and we would mark
the roof in terms of which uhsections will be tear off and

(06:41):
install.
And during the install, let'ssay we have run into a some sort
of a challenge where we have toreplace some of the sections,
such as plywood and such.
Then we will take a picture andwe'll share an update to the

(07:02):
homeowner, have them actuallyassess it, and see for
themselves how bad it is, andfor them to approve it before we
drive on.
So later down the road, when theproject is done, there's no
surprises.
And when the drop is done forthe day, from the rooftop, we
will take a picture update onthat group chat so that they

(07:25):
know what was done exactly forthat day.
And again, it happens very nextday.
Picture from up on the rooftop.
This section will be teared offand installed.
And during the day, if there'sany areas needing attention for
the homeowners, if there's norepair needed, at the same time,

(07:47):
we'll still update.
Hey, everything looks great.
Here's the picture.
So SO, we wanted to take ourhomeowners to the kitchen where
we're actually cooking.
Because a lot of trades, forexample, kitchen or bathroom

(08:10):
remodels, they can just quicklyover the shoulder uh do a quick
QC and you know see howeverything's going.
But roofing is the only thetrade that you can't do that,
because you can't go up to theroof, right?
So we want it to be transparentat the same time, build that

(08:30):
trust and transparency and workas a one team from the beginning
to the end.
I do believe that that is a hugeimpact, not only for the
company, but for the industryitself.

SPEAKER_01 (08:48):
Transparency is definitely key in a field like
this.
Being able to have the homeownertuned in to every step of the
process, know exactly what'sgoing on with their home, it's
truly a great thing.
And I can see how it has beensuch a significant and
successful business model.

SPEAKER_00 (09:03):
Yeah, right.
I would also like to add thatusually homeowners don't get the
chance to replace their roofmultiple times.
So for that one experience thatthey have to, you know, take
that big decision, invest thatmuch money into replacing the
roof.
We want to make that experienceseamless, transparent, bring
them, you know, a lot of valueout of the experience.

(09:24):
And uh it's basically therespect that we give the
homeowner and uh we want tobring more value to the table.

SPEAKER_01 (09:32):
Absolutely.
In a seamless way is such it'ssuch a good way to put it.
Very smooth and easy, and that'show you'd want it to be for
them.

SPEAKER_00 (09:40):
Yeah.

SPEAKER_01 (09:40):
Awesome.
And you work closely withleading manufacturers like Da
Vinci and Brava.
How do those partnershipselevate your craftsmanship,
ensure quality, and enhance theclient experience?

SPEAKER_02 (09:56):
Great question.
Those manufacturers, they havetheir in-house uh mechanics or
engineers so that they actuallycome out to the job site and
train our subcontractors, suchuh methodology, how to cut and
how to install and such to meetthe warranty requirement.

(10:16):
But sad to say that a lot of ourinstallers are much more skilled
than they are.
So it is helpful to get helpfrom the manufacturer, but
because our crews are actuallymore experienced than the people
whom they hire to be theinspector and the engineers, but

(10:41):
we work side by side.
Whatever new techniques that wecome up with, we share that with
the manufacturer.
And some of those skills theyimplement and then put it on
their requirement and theirmanual.
So we work side by side, and Ithink it's a uh true blessing to

(11:04):
work with such a manufacturerand for us to be able to, you
know, contribute our ideas andthat they are actually using it.

SPEAKER_01 (11:14):
And having that partnership too.
I mean, that that's truly agreat way to run it.

SPEAKER_02 (11:19):
Correct.
And again, comes down to uhrespect and transparency and for
the communication as well.
Um they also help us out withgiving us the leads.
Whenever the homeowners areinquiring a synthetic uh
roofing, they will call themanufacturer and they would call

(11:42):
us and we would contact thehomeowner, and that's how
everything begins.
But I don't think how othercompanies are doing it.
Nonetheless, our VP Garson isvery good with tracking and
communicating back and forthwith the manufacturer when we
actually go out to meet with thehomeowner.

(12:03):
Regardless of how the uh themeeting went, we call back, we
give some sort of update to themanufacturer saying that, hey,
look, this is how it went.
And if we don't get anythingfrom the homeowner within a
couple of weeks, again, we wouldstill update them so that they
can follow back with thehomeowner and such.

(12:23):
So communication and again thetransparency of how we're
running our business with ourSOP, and they're fully aware of
it.
So they're not scared to give usthe lead to take care of their
valued customers.

SPEAKER_01 (12:38):
Got it.
That makes a lot of sense.
Very awesome.
And talking about materials,composite materials can last up
to 60 years, four times longerthan traditional cedar.
Beyond lifespan, what are thebiggest benefits your clients
see when they choose this typeof roofing?

SPEAKER_02 (12:59):
Well, first and foremost, I think it's the
financial aspect.
So the reason why we actuallymove to resting area, it's
because I would say about 75 to80 percent of the roofs in
reston are theater shakes, thosenatural wood shakes.
And they only last for 15 years,max 18 years.

(13:23):
So transitioning from cedarshake to a composite shake, they
look about the same, 90 to 95percent.
However, they're composite, muchmore durable, and uh the
lifespan is about, just like yousaid, 50 plus years.

(13:46):
And the impact rating is four,which is the highest rating.
So if there's hell or any kindof object hitting onto the roof,
uh in fact you hit it with thehammer like so, it won't damage
it, it won't break compared tothat natural wood.

(14:07):
And it does come with a class Afire rating, which means that
when there's fire on top ofthose, the roof deck, it will
still maintain that fire forabout 50 to 60 minutes before it
penetrates down to the roofdeck.
So those two ratings are highestrating out in the market.

(14:28):
So, what's the benefit to it?
So when they have that powerfulrigid roof system, uh the
insurance company they valuethat.
So the premium traps andhomeowners love it.

(14:48):
And the fact that they only haveto replace the roof every 50
years or so.
So most of the homeowners whenthey get a new roof on, they
know they're going to die.
Fast away before the roof liferuns away or in the the span uh

(15:11):
it reaches, right?
So uh that's the biggest factorof the synthetic or composite
roofing.

SPEAKER_01 (15:18):
So composite is definitely the way to go, is
what I'm saying.

SPEAKER_02 (15:21):
It is the way to go.

SPEAKER_01 (15:22):
All right.
And you're launching aninitiative to fund clean water
wells in Togo Africa throughyour company's success.
How does this mission begin?
And what does it mean to connectyour business to such a large
purpose?

SPEAKER_02 (15:39):
I'm gonna let the uh Togolians pick our VP.

SPEAKER_00 (15:43):
So when I met uh Scott, he told me about all his
uh missionary work in Mauritaniaand uh he goes there, you know,
annually to build schools withhis uh church community, and I
was always admiring that, and Iwas I always respected the fact
that he had a purpose greaterthan just working and having
success at providing for hisfamily.

(16:06):
So recently he brought the ideato basically put money aside and
uh invest in uh providing cleanwater to some communities in
Africa, and uh Togo came upbecause I'm Togolese, and in my
country, a lot of uh rural areasthey depend on agriculture, but
they don't have access to cleanwater and they need to travel

(16:29):
miles and miles before they canuh access that water.
So basically, we want to servethe community, we want to serve
the world, we want to work forthe mission that is greater than
ourselves, and uh by providingwalls uh boreholes in those uh
rural communities, we can savethem the trip.

(16:49):
We can also help them when, youknow, help them from getting
sick from the water that theyacquire from the lakes or the
river, and uh help a lot ofcommunities basically.
And uh the kids won't have totravel those miles, won't have
to suffer, and they'll haveclean water, and then they can
maybe concentrate now on school.

(17:09):
So basically, water is the lifefor those rural areas, so that's
why water is our main focus inuh Tugno.

SPEAKER_01 (17:17):
That's wonderful.
It's so inspiring that you guysare going out there doing this,
and I just I wish you the bestof luck, and I can't wait to
hear more about it.

SPEAKER_00 (17:26):
Thank you, thank you.

SPEAKER_01 (17:27):
Wonderful.
And when people hear the nameWGM contracting, what do you
both hope they think of and whatlegacy do you want your company
to leave in the communities youserve?

SPEAKER_02 (17:43):
What do you think?

SPEAKER_00 (17:44):
I will say more than a roofing company, you know.
I will say the go-to when theyhear double GM.
I want double GM to be basicallysomething they like the closest
option when it comes to exteriorwork.

(18:04):
And uh also I want them to hearabout all the benefits that we
bring to the community, how wehelp the community, and uh not
think of us like any otherroofing companies or any other
setting company, but think of usas people that have a purpose
greater than the trade, becausewe use our skills and our

(18:25):
talents to serve the communityfor the better.
That's what I was saying.

SPEAKER_01 (18:30):
Well said.

SPEAKER_02 (18:33):
Yeah, just like Austin mentioned, I believe we
are the servants and we want toserve.
First and foremost, people, alot of leaders, entrepreneurs,
they start off to servethemselves.
And to be more exact, they starttheir business for the money.

(18:57):
They want to make money, butmore in depth, money for what?
For what purpose and for whatmission.
So our company does have amission, and we want to help
ourselves out, our families, ourcommunities, and the far country

(19:19):
out there like Tugo, Mauritania,the people who are in need, and
with our talent, with the moneyand revenue that we're making,
uh, we would like to help.
We would love to help.
We would love to impact not justthe community, but the whole
world.

(19:39):
And when people look at WGM, wewant them to think their
servants that they're makeimpact, not just on on our
community, but to the world.

SPEAKER_01 (19:52):
Your strive and values are absolutely
incredible.
And it was such a pleasure tohear your story, your journey,
and how you got to where youare.
And I wish you guys the best ofluck and thank you so much for
joining me on the podcast.

SPEAKER_00 (20:08):
Thank you.
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