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June 4, 2025 43 mins

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In this May Q&A episode, Serena dives deep into the practical side of building a bookkeeping business, covering everything from software partnerships and pricing strategies to finding your niche and standing out from the competition. She shares real-world advice on working with Xero and Gusto, addresses common struggles with client onboarding, and provides actionable tips for bookkeepers at every stage of their journey.

In this episode you’ll hear:

  • How to handle software costs and partnerships with Xero and Gusto
  • Strategies to differentiate yourself in a crowded bookkeeping market
  • The real talk on choosing your niche and why you shouldn't let others talk you out of what you love
  • Game-changing client onboarding tactics that eliminate problem clients from day one

Resources mentioned in this episode:

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