Ever wonder how chronic care management can transform patient-doctor relationships? Join us as we chat with Brenda Nunez, the Chief Experience Officer at J3 Medical Billing. Brenda's journey from her family of doctors in Venezuela to her role in healthcare administration in the U.S. is nothing short of inspiring. She shares her passion for chronic care management, a Medicare program focused on keeping patients out of hospitals and enhancing communication with doctors. Brenda walks us through her daily routine, emphasizing the importance of empathy, building trust with patients, and how technology is reshaping these interactions.
As we navigate the intricacies of patient care, Brenda sheds light on the importance of clear and open communication, even when it's awkward. Through her personal anecdotes, we uncover the emotional challenges healthcare professionals face, particularly in hospice care and the broader healthcare landscape. Brenda's dedication and passion highlight the vital role of maintaining strong patient-doctor relationships. Tune in to explore how these connections can lead to more fulfilling healthcare experiences for both patients and providers, and discover how persistence and direct communication can triumph over the obstacles within the healthcare industry.
Brenda Nunez
J3 Revenue Cycle Management (J3CRM)
LinkedIn: https://www.linkedin.com/in/brenda-nunez-maal-788299b2/
THE ANGRY BILLER, powered by J3 Revenue Cycle Management
Phone: (954) 544-2706
Website: https://www.j3rcm.com/
LinkedIn: https://www.linkedin.com/company/the-angry-biller/
Production of Podcast: VISUALS BY MOMO
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