The Art Of Hospitality
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Episodes
In this episode, we're joined by Sarah Stahl to talk all about her experience growing a unique stays brand in Alabama, using content creators, generating brand awareness and a LOT more...
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In this episode, we're joined by Marisa Grover to talk all things "markets", systems, Airbnb vs direct, working in your own backyard, and a LOT more.
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In this episode, we're solo to talk all things marketing, direct booking fees, investment, margin and even more.
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In this episode, we're joined by Alex Husner AND Chad Blankenship to talk all things growth, marketing vs ops, revenue, pricing, brand building, consulting services for VRMs and a LOT more!
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In this episode, we're joined by Simon Seroussi from SuiteOp to talk all things operations, software, PMS vs bolt-on tools, running a PM company, tech, investor software companies and more!
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In this episode, we're joined by advertising expert Anthony Chiaravallo of Vallo Media to talk all things paid ads, industry experts, growth, focusing on the right channels, data collection and a LOT more.
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In this episode, we're joined (again) to chat again with Matt Landau on his new ventures, Here Goes Nothin, growth, new horizons, focus, investments into people, leadership and a LOT more...
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In this episode, we chat with Shawn Moore of Vodessey on picking the right properties, spending on guest experience, and why the top investors love using property managers...
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In this episode, we chat with North Carolina's very own Caleb Hannon on all things growth, scaling a business, partnerships, AI, local hospitality vs service and a LOT more...
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In this episode, we bring back Lorraine Woodward to give us an update on all things accessible travel, how the vacation rental industry is embracing accessible properties, how Vrbo is helping and a LOT more!
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In this episode, we're joined by industry legend Michelle Marquis and Jessica Singer to talk all things franchise, growth, brand awareness, the future of the industry and a LOT more...
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In this episode, we're joined by Mike Sebastian who tells us his story on selling his digital marketing agency, investing into Vacation Rentals, moving to better serve guests and a LOT more...
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In this episode, we're thrilled to have both Ginger Harrelson & Hunter Harrelson to about their unique path to success in Alabama, regulations, OTAs vs "the little guys" and a LOT more...
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In this episode, we're thrilled to be joined again by Pierre-Camille Hamana of Hospitable to talk about product features, new pricing tools, building for Vacation Rental hosts and managers and a LOT more...
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In this episode, we chat with Jonathan Fonvielle from Atlantic Vacation Homes on growth, marketing, brand, a long company and local history and a lot more.
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In this episode, we chat with Blendi Muriqi on building teams, delegation, short-term rental staffing needs, AI vs personal touch and a LOT more.
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In this episode, we chat with Nathan Woods - formerly of Bolt Farm Treehouse and now certified training specialist of "Unreasonable Hospitality" from our favorite author Will Guidara.
Nathan shares his story, journey into short-term rentals and a LOT more.
Enjoy!
⭐️ Links & Show Notes
- Adam Norko
- Scott Fasano
- Conrad O'Connell
- Ministry of Welcome
- Beloved Hospitality
- Nathan Woods Personal Site
- Nathan Woods
In this episode, we chat with Allison Bayley from Bayley Vacation Rentals about all things focus, team management, building a tight geo collection of inventory and a LOT more!
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In this episode, we go "guestless" and focus on the news, industry trends and changes happening to our space so far in 2025.
Enjoy!
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- Adam Norko
- Scott Fasano
- Conrad O'Connell
- SCOOP: VTrips' Steve Milo Is Out as CEO
- Vacasa Accepts Revised Acquisition Offer, Turns Down Rival's Higher Bid
In this episode, Moran Goldboim of Boom to talk all things AI, tech, platforms, APIs, building true "enterprise" software and a LOT more...
Enjoy!
⭐️ Links & Show Notes
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