May 15, 2024 • 11 mins
Welcome to Day 1 of ASOTU CON! Paul, Kyle and Michael are here with everything you need to know.
Hosts: Paul J Daly and Kyle Mountsier
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Unknown (00:00):
Okay
Paul J Daly (00:26):
all right, if you know, you know, we do a morning
show every single day, it startswith this music. It starts with
some conversation around audioand maybe the music stopped.
There's this really big likebasic big drag drop.
Kyle Mountsier (00:43):
Apparently it's gone.
Paul J Daly (00:45):
I know, I know. We want to thank our breakfast
sponsors guide point and juniperfor everybody seems like, bring
joythis is a breakfast on day one
of an event and we were soexcited to see that like a lot
(01:07):
of people are really ready togo. There's another 50 people in
the world can breakfasts thatare really recognized on there.
Yeah. And we're just happy to behere. Yeah, I
Kyle Mountsier (01:18):
think well, first of all, we do this podcast
every single day. It's calledthe automotive troublemaker. If
you don't listen, if you'relistening, and you're not at
ASOTU CON, it's a lot. Whyaren't you at a soda con if
you're at a soda con and youhaven't listened before, welcome
to the show. This is a showwhere every morning we kind of
talk about what's going on inthe world what's going on in
news in the world of auto in theworld of auto retail. And so
(01:41):
today we actually kind of get tojust talk about what and we have
Michael Cirillo. Oh, hi
Michael Cirillo (01:45):
guys. How's it going? Hey, I got nothing. I was
just gonna say who was alreadylistening to the troublemaker
you guys already subscribed.
Kyle Mountsier (01:57):
Like, subscribe.
Alright, download it. Okay.
Michael Cirillo (02:01):
Usually, when I asked that my mom texts, she's
like,
Paul J Daly (02:07):
Yeah, I know. Well, usually just so you know, it's
usually 10 minutes 1015, maybeyou get a little long in the
tooth. And we will cover liketwo or three stories that are
like the pressing, like thecover stories and automotive
news or Reuters Wall StreetJournal. And we also bring a
little bit of retail news intoit, right, because we pay
attention to what retailers aredoing. Because I don't know if
(02:29):
you notice, but we areretailers. And so we want to
keep that mindset dripping intothe daily drip of not just you,
but we made it. So you can shareit with your staff, your
management team, your serviceteam, because we have something
for everybody. And we believethat the more people are looking
and listening to the samethings, it gets us thinking in
the same way in the sametrajectory. And we can make some
real change in the industry.
Yeah,
Kyle Mountsier (02:51):
I think a lot of times, you know, when you're
looking at and I sold cars for along time, worked throughout a
dealership, when you look atnews, like rivian announces the
RT one, you know, or Elon Muskdecided to drop, you know, cars,
eight grand or Toyota isbuilding a new plant or even in
retail, Walmart's extendingeducation for employees and some
(03:14):
of the stories that we'vecovered over the last five or
six months, or even some of theUAW talks, it's hard to
recognize, you know, how do Iget the news that is more
broadly in our industry,potentially available on auto
networks or other networks? Howdo I get that to the ground?
What's important for me day today to make decisions about how
(03:34):
I'm going to interact withcustomers or how I'm going to
interact with my fellowemployees. And like you said, I
think it's this alignment ofeverybody going, we know that
understanding the broaderindustry can bring something to
our day to day. And if there'senough alignment across the
store, and everybody's talkingabout and thinking about the
same things, you start to youstart to see those things impact
(03:58):
the way that maybe you're doingyour next product presentation,
or maybe you see something aboutthe way that retail is engaging
consumers, and you integratethat into your service
processes. I think that that'simportant for us as an industry.
It's something we don't payattention to enough. We're all
consumers. We're all out therein the world, seeing these
(04:18):
things, experiencing thesethings. And we don't recognize,
oh, other consumers areexperiencing seeing these
things. And they would want toexperience similar things in our
businesses.
Michael Cirillo (04:27):
I mean, if you think about it, this is exactly
why we do what we do. And we putpeople in a room like this, and
everybody comes together to havemeaningful conversations, not
just to listen to the news, likethe past generations might have
like, I know my parentsgeneration or just say you see
what happened and then theycomplain about it over there. 79
cent cup of McDonald's coffee.
Okay, maybe it's $1.50 now withinflation,
Paul J Daly (04:51):
Mike, Michael, we don't know Michael. He isn't. He
is an old curmudgeon and a youngman's body.
Kyle Mountsier (04:57):
What are you trying to say? And a Canadian
all at the same time? I'm
Michael Cirillo (05:00):
not sure or Majan. So
Paul J Daly (05:05):
who I would love to understand what people think are
the most what's at the top ofyour mind as far as pressing
issues because we hear a lot ofrhetoric. I think in the news,
especially if you're notlistening to things like
Automotive News CBT you know,auto remarketing, if you're not
reading like the automotivespecific ones, it's pretty
staggering what the rhetorichappens in the public and what's
(05:27):
happening in your consumersminds, because they're watching
CNBC, or Fox or Yahoo Financeand they're like hearing about
the Evie market and they'rehearing about finance rates,
right? There's a differentnarrative being spun from your
perspective. And if I don't knowif we're gonna get anybody to
shout it out. But like, what'sat the top of the list? Like
what do you think consumers carethe most about right now? CVP
(05:50):
someone? All right. How many ofyou know what a CD is amazing.
It's amazing. I have no ideawhat to do. How many people
would agree with that? Thatright now? A lot of hands. Yeah.
What else? What else is top ofmind for consumers? Educating
(06:12):
salespeople, you think consumersare thinking oh, they want
educated salespeople
Kyle Mountsier (06:16):
they want? They do especially with EVs?
Paul J Daly (06:18):
Yes, Nigel, you have to meet Nigel. He's got a
glowing nametag back there andhe has an Eevee expert.
Kyle Mountsier (06:24):
That's amazing.
No, that's
Paul J Daly (06:25):
true. Because there's a lot of there's a lot
especially in EVs, right?
There's a lot of misconceptionsabout what they are and aren't.
Should I get one should I notget one my sister asked me just
the other day, she she's like, Iwant to get a new car. She's in
a Highlander. Right now. Shewants to give it to her son who
just got his license. And andshe's like, I only want to spend
like $300 a month. Right? Andyour monthly payments, right? So
(06:46):
we got payments. And then I waslike, well, the cars that
happened have $300 monthpayments right now are electric.
That's why and she was like, Arethey any good? Like she had no
idea. Yeah. And we literally Italked her through all the pros
and cons. And she happens to bea person who only drives like 70
miles a day. She's a teacher,she would be able to have a
(07:09):
charger at home. And I was like,You know what? This Hyundai
ionic five might be a reallygood fit for you. Yeah, but that
just went to show me likeeducation
Kyle Mountsier (07:19):
level needed to get to that point. Yeah, but
it's what it was. It was like,
Paul J Daly (07:23):
and I knew, right, but I can imagine if she was
around the table with the restof my family. Right, my other
siblings like it, would I theconversation would only go like,
you mean the Tesla?
Michael Cirillo (07:34):
Yeah. Well, and if you think to the future, how
quickly if we're not payingattention, the future will
happen. We talked about this onthe show, I can't remember on
Auto Collabs podcast, and I'mlike, Dude, my, my son's first
experience driving a car will bean Eevee. Because he's not
allowed to like my friends
Kyle Mountsier (07:50):
who are in the room. This, this was a crazy
one. This is like just thinkingabout how people how people are
perceiving gas, or what yourtank has, like, kids. When I
grew up, it was like, You gotless than a quarter tank, you
know, I'll go get gas, right?
Nobody talks in quarter tanksthese days. Am
Michael Cirillo (08:09):
I the only one that used to steal it from the
lawnmower? And they said, Oh,
Kyle Mountsier (08:13):
my God, reverse siphon that. You
Michael Cirillo (08:15):
get $1.50 A gas out of that deal.
Kyle Mountsier (08:19):
But they think about how many miles are left,
right. And so the transitionbetween gas or electric is not,
you know, like talking about howmany miles you have left in your
tank is actually different thantalking about what percentage of
your tank is left,
Paul J Daly (08:34):
right culture of vernacular, you understand the
phone? Yep, we're charged apercentage. Yeah.
Kyle Mountsier (08:39):
And so that's important because a lot of us
who've been in auto for so long,like even just our internal
vernacular has not been as quickto change as the way that
consumers are seeing the retailindustry. And so I think paying
attention to the way thatconsumers are perceiving our
industry is extremely important.
Unknown (08:55):
Yeah. Well,
Michael Cirillo (08:56):
the whole the whole perception isn't reality.
It's one's reality. Yeah. Andthat's kind of the point. If you
look at teenagers who are goingto learn to drive on EVs, with
whatever the market rateadoption is for EVs right now,
Fast forward seven years, whenthat was their only driving
experience and what the adoptionrate on EVs will be, then that's
(09:18):
what we need to be looking tothe future because similar to
how my, my, my daughter when shewas two and a half years old,
could use my smartphone betterthan I could because she was
born into this ecosystem, right?
What is the driving ecosystemand consumer ecosystem going to
look like when their firstreference point was an electric
vehicle? Well,
Paul J Daly (09:36):
one of the things I'm excited about as I know,
we're gonna have a lot of theseconversations for the next two
days. And we always say at asoda con, like we don't finish
conversations, we startconversations. And so that's
what we try to do every morningon the show that we're doing
right here at breakfast.
Hopefully, it spurs a littlethinking, a little, a little
nugget, something that you canstart to ask, explore a little
(09:56):
bit on your own. Everyone has adifferent perspective. have in
this room, which is great,because everybody's approaching
the challenges and the problemsfrom a different angle. Hold on.
I have a sign. I brought a sign.
Gotta sign. Okay, we went oldschool, we went print media for
this one. If you have your phoneright now your hand, you sit
while you're trying to pick itup. I don't know where to look.
(10:18):
Do I look in the middle? Oh,it's funny.
Kyle Mountsier (10:20):
It's better if you if you're not following us
on LinkedIn, you can do that byputting your Can you get it? You
got it. Okay,
Paul J Daly (10:29):
if everyone takes picture this, it'll bring you to
our LinkedIn page. A lot ofconversation has happened around
the topic. So if you want alittle drip feed, we would love
for you to be a part of theLinkedIn page community that's
kind of where everyoneaggregates you can pull the sign
down. You can roll the outromusic. Oh, they're already
ready. All right, we're reallyexcited. We're gonna do this
(10:49):
again. Tomorrow morning. If youcome to breakfast, we're going
to be the show but we have threefield on fields with a smile.
You know what to do?
Kyle Mountsier (11:07):
Another common quiz. Bigger money, bigger
problems. Never worry becausethis restaurant gets into red
Okay
Paul J Daly (00:26):
all right, if you know, you know, we do a morning
show every single day, it startswith this music. It starts with
some conversation around audioand maybe the music stopped.
There's this really big likebasic big drag drop.
Kyle Mountsier (00:43):
Apparently it's gone.
Paul J Daly (00:45):
I know, I know. We want to thank our breakfast
sponsors guide point and juniperfor everybody seems like, bring
joythis is a breakfast on day one
of an event and we were soexcited to see that like a lot
(01:07):
of people are really ready togo. There's another 50 people in
the world can breakfasts thatare really recognized on there.
Yeah. And we're just happy to behere. Yeah, I
Kyle Mountsier (01:18):
think well, first of all, we do this podcast
every single day. It's calledthe automotive troublemaker. If
you don't listen, if you'relistening, and you're not at
ASOTU CON, it's a lot. Whyaren't you at a soda con if
you're at a soda con and youhaven't listened before, welcome
to the show. This is a showwhere every morning we kind of
talk about what's going on inthe world what's going on in
news in the world of auto in theworld of auto retail. And so
(01:41):
today we actually kind of get tojust talk about what and we have
Michael Cirillo. Oh, hi
Michael Cirillo (01:45):
guys. How's it going? Hey, I got nothing. I was
just gonna say who was alreadylistening to the troublemaker
you guys already subscribed.
Kyle Mountsier (01:57):
Like, subscribe.
Alright, download it. Okay.
Michael Cirillo (02:01):
Usually, when I asked that my mom texts, she's
like,
Paul J Daly (02:07):
Yeah, I know. Well, usually just so you know, it's
usually 10 minutes 1015, maybeyou get a little long in the
tooth. And we will cover liketwo or three stories that are
like the pressing, like thecover stories and automotive
news or Reuters Wall StreetJournal. And we also bring a
little bit of retail news intoit, right, because we pay
attention to what retailers aredoing. Because I don't know if
(02:29):
you notice, but we areretailers. And so we want to
keep that mindset dripping intothe daily drip of not just you,
but we made it. So you can shareit with your staff, your
management team, your serviceteam, because we have something
for everybody. And we believethat the more people are looking
and listening to the samethings, it gets us thinking in
the same way in the sametrajectory. And we can make some
real change in the industry.
Yeah,
Kyle Mountsier (02:51):
I think a lot of times, you know, when you're
looking at and I sold cars for along time, worked throughout a
dealership, when you look atnews, like rivian announces the
RT one, you know, or Elon Muskdecided to drop, you know, cars,
eight grand or Toyota isbuilding a new plant or even in
retail, Walmart's extendingeducation for employees and some
(03:14):
of the stories that we'vecovered over the last five or
six months, or even some of theUAW talks, it's hard to
recognize, you know, how do Iget the news that is more
broadly in our industry,potentially available on auto
networks or other networks? Howdo I get that to the ground?
What's important for me day today to make decisions about how
(03:34):
I'm going to interact withcustomers or how I'm going to
interact with my fellowemployees. And like you said, I
think it's this alignment ofeverybody going, we know that
understanding the broaderindustry can bring something to
our day to day. And if there'senough alignment across the
store, and everybody's talkingabout and thinking about the
same things, you start to youstart to see those things impact
(03:58):
the way that maybe you're doingyour next product presentation,
or maybe you see something aboutthe way that retail is engaging
consumers, and you integratethat into your service
processes. I think that that'simportant for us as an industry.
It's something we don't payattention to enough. We're all
consumers. We're all out therein the world, seeing these
(04:18):
things, experiencing thesethings. And we don't recognize,
oh, other consumers areexperiencing seeing these
things. And they would want toexperience similar things in our
businesses.
Michael Cirillo (04:27):
I mean, if you think about it, this is exactly
why we do what we do. And we putpeople in a room like this, and
everybody comes together to havemeaningful conversations, not
just to listen to the news, likethe past generations might have
like, I know my parentsgeneration or just say you see
what happened and then theycomplain about it over there. 79
cent cup of McDonald's coffee.
Okay, maybe it's $1.50 now withinflation,
Paul J Daly (04:51):
Mike, Michael, we don't know Michael. He isn't. He
is an old curmudgeon and a youngman's body.
Kyle Mountsier (04:57):
What are you trying to say? And a Canadian
all at the same time? I'm
Michael Cirillo (05:00):
not sure or Majan. So
Paul J Daly (05:05):
who I would love to understand what people think are
the most what's at the top ofyour mind as far as pressing
issues because we hear a lot ofrhetoric. I think in the news,
especially if you're notlistening to things like
Automotive News CBT you know,auto remarketing, if you're not
reading like the automotivespecific ones, it's pretty
staggering what the rhetorichappens in the public and what's
(05:27):
happening in your consumersminds, because they're watching
CNBC, or Fox or Yahoo Financeand they're like hearing about
the Evie market and they'rehearing about finance rates,
right? There's a differentnarrative being spun from your
perspective. And if I don't knowif we're gonna get anybody to
shout it out. But like, what'sat the top of the list? Like
what do you think consumers carethe most about right now? CVP
(05:50):
someone? All right. How many ofyou know what a CD is amazing.
It's amazing. I have no ideawhat to do. How many people
would agree with that? Thatright now? A lot of hands. Yeah.
What else? What else is top ofmind for consumers? Educating
(06:12):
salespeople, you think consumersare thinking oh, they want
educated salespeople
Kyle Mountsier (06:16):
they want? They do especially with EVs?
Paul J Daly (06:18):
Yes, Nigel, you have to meet Nigel. He's got a
glowing nametag back there andhe has an Eevee expert.
Kyle Mountsier (06:24):
That's amazing.
No, that's
Paul J Daly (06:25):
true. Because there's a lot of there's a lot
especially in EVs, right?
There's a lot of misconceptionsabout what they are and aren't.
Should I get one should I notget one my sister asked me just
the other day, she she's like, Iwant to get a new car. She's in
a Highlander. Right now. Shewants to give it to her son who
just got his license. And andshe's like, I only want to spend
like $300 a month. Right? Andyour monthly payments, right? So
(06:46):
we got payments. And then I waslike, well, the cars that
happened have $300 monthpayments right now are electric.
That's why and she was like, Arethey any good? Like she had no
idea. Yeah. And we literally Italked her through all the pros
and cons. And she happens to bea person who only drives like 70
miles a day. She's a teacher,she would be able to have a
(07:09):
charger at home. And I was like,You know what? This Hyundai
ionic five might be a reallygood fit for you. Yeah, but that
just went to show me likeeducation
Kyle Mountsier (07:19):
level needed to get to that point. Yeah, but
it's what it was. It was like,
Paul J Daly (07:23):
and I knew, right, but I can imagine if she was
around the table with the restof my family. Right, my other
siblings like it, would I theconversation would only go like,
you mean the Tesla?
Michael Cirillo (07:34):
Yeah. Well, and if you think to the future, how
quickly if we're not payingattention, the future will
happen. We talked about this onthe show, I can't remember on
Auto Collabs podcast, and I'mlike, Dude, my, my son's first
experience driving a car will bean Eevee. Because he's not
allowed to like my friends
Kyle Mountsier (07:50):
who are in the room. This, this was a crazy
one. This is like just thinkingabout how people how people are
perceiving gas, or what yourtank has, like, kids. When I
grew up, it was like, You gotless than a quarter tank, you
know, I'll go get gas, right?
Nobody talks in quarter tanksthese days. Am
Michael Cirillo (08:09):
I the only one that used to steal it from the
lawnmower? And they said, Oh,
Kyle Mountsier (08:13):
my God, reverse siphon that. You
Michael Cirillo (08:15):
get $1.50 A gas out of that deal.
Kyle Mountsier (08:19):
But they think about how many miles are left,
right. And so the transitionbetween gas or electric is not,
you know, like talking about howmany miles you have left in your
tank is actually different thantalking about what percentage of
your tank is left,
Paul J Daly (08:34):
right culture of vernacular, you understand the
phone? Yep, we're charged apercentage. Yeah.
Kyle Mountsier (08:39):
And so that's important because a lot of us
who've been in auto for so long,like even just our internal
vernacular has not been as quickto change as the way that
consumers are seeing the retailindustry. And so I think paying
attention to the way thatconsumers are perceiving our
industry is extremely important.
Unknown (08:55):
Yeah. Well,
Michael Cirillo (08:56):
the whole the whole perception isn't reality.
It's one's reality. Yeah. Andthat's kind of the point. If you
look at teenagers who are goingto learn to drive on EVs, with
whatever the market rateadoption is for EVs right now,
Fast forward seven years, whenthat was their only driving
experience and what the adoptionrate on EVs will be, then that's
(09:18):
what we need to be looking tothe future because similar to
how my, my, my daughter when shewas two and a half years old,
could use my smartphone betterthan I could because she was
born into this ecosystem, right?
What is the driving ecosystemand consumer ecosystem going to
look like when their firstreference point was an electric
vehicle? Well,
Paul J Daly (09:36):
one of the things I'm excited about as I know,
we're gonna have a lot of theseconversations for the next two
days. And we always say at asoda con, like we don't finish
conversations, we startconversations. And so that's
what we try to do every morningon the show that we're doing
right here at breakfast.
Hopefully, it spurs a littlethinking, a little, a little
nugget, something that you canstart to ask, explore a little
(09:56):
bit on your own. Everyone has adifferent perspective. have in
this room, which is great,because everybody's approaching
the challenges and the problemsfrom a different angle. Hold on.
I have a sign. I brought a sign.
Gotta sign. Okay, we went oldschool, we went print media for
this one. If you have your phoneright now your hand, you sit
while you're trying to pick itup. I don't know where to look.
(10:18):
Do I look in the middle? Oh,it's funny.
Kyle Mountsier (10:20):
It's better if you if you're not following us
on LinkedIn, you can do that byputting your Can you get it? You
got it. Okay,
Paul J Daly (10:29):
if everyone takes picture this, it'll bring you to
our LinkedIn page. A lot ofconversation has happened around
the topic. So if you want alittle drip feed, we would love
for you to be a part of theLinkedIn page community that's
kind of where everyoneaggregates you can pull the sign
down. You can roll the outromusic. Oh, they're already
ready. All right, we're reallyexcited. We're gonna do this
(10:49):
again. Tomorrow morning. If youcome to breakfast, we're going
to be the show but we have threefield on fields with a smile.
You know what to do?
Kyle Mountsier (11:07):
Another common quiz. Bigger money, bigger
problems. Never worry becausethis restaurant gets into red
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