The Bank Tellers

In this episode of The Bank Tellers, we sit down with Erin Crawford, VP and Head of Consumer Digital - Payments and Money Management at Fifth Third Bank. Erin shares her insights on how Fifth Third Bank is redefining customer experiences through innovative digital solutions, strategic fintech partnerships, and a steadfast commitment to community banking. 

From gamifying fraud awareness with Smart Shield to offering free wills throug...

Dive into the latest episode of The Bank Tellers podcast, where host Sheryl Chen sits down with Usman Arif, Senior Vice President of Global Network Services, APAC at American Express. Together, they explore the fast-paced payments industry, uncovering how Amex balances premium positioning with scale, builds impactful partnerships, and prepares for the future of financial services. 

Key Takeaways:

• American Express successfully bal...

In this insightful episode of The Bank Tellers, we sit down with Kilian Thalhammer, Managing Director and Global Head of Merchant Solutions, Fintech, and Platform Sales at Deutsche Bank. Kilian shares his journey from Wirecard to Deutsche Bank, offering a behind-the-scenes look at the complexities of managing global banking operations, product innovation, and fintech partnerships.

Discover how Deutsche Bank strategically re-entered ...

In this special episode of The Bank Tellers, recorded live at Money20/20 Europe, we sit down with Marianne Demarchi, Chief Executive Europe and Global Securities, to explore the cutting-edge innovations shaping the financial industry.

From the challenges of bridging Web2 and Web3 to the transformative potential of tokenization and digital assets, Marianne shares her insights on the future of cross-border payments, interoperability, ...

We're back with another Credit Union Special, and are honored to have of The Dietrich Kuhlmann, President and CEO of Navy Federal Credit Union back on as our guest! 

It was truly an honor to sit down with him again at Money20/20 USA, and to pick the brain of the man leading the #1 credit union in the United States. 

From groundbreaking technological advancements to unwavering commitment to members, Dietrich shares insights into ...

In this episode of The Bank Tellers, we are joined by Lee McNabb, Head of Group Payment Strategy at NatWest, who shares his incredible journey through the financial sector. From humble beginnings in a working-class family to leading innovative projects at one of the UK’s largest banks, Lee offers a unique perspective on the dynamic world of banking and payments. With over a decade of experience spanning products, assets, liabilitie...

In this episode of The Bank Tellers, we sit down with Shailesh Baidwan, Group President and Co-Founder of Maya Bank, to explore how this Philippines-based digital bank is transforming financial services in Southeast Asia. With over 7,000 islands and a population of 110 million, the Philippines presents unique challenges and opportunities for financial inclusion. Shailesh shares Maya Bank's journey from a payments platform to b...

In this episode of The Bank Tellers, we sit down with Billie Setiawan, Head of Data Management and Analytics at Bank Negara Indonesia (BNI), to explore how one of Indonesia's largest state-owned banks is driving innovation in financial services.

From leveraging data analytics to enhance customer experience to the transformative role of agent banking in reaching Indonesia's 17,000 islands, Billie shares insights into the ch...

In this special edition of The Bank Tellers, we explore the rapidly evolving intersection of traditional finance and decentralized finance with Jonathan Levin, Co-Founder and CEO of Chainalysis. As regulatory frameworks like the Genius Act reshape the landscape, we dive deep into how these two worlds are converging like never before.

Tune in to hear:

• How the Genius Act is serving as the "starting gun" for institutional ...

Join Money20/20's Head of Audience Development, Micky Tesfaye, for a special edition of The Bank Tellers right on the heels of Money20/20 USA 2025!

Ran Goldi, SVP of Payments & Network at Fireblocks, shares insider insights from processing $6 trillion in transactions this year - with over half being stablecoins.

Learn about: 

• USDC's 40% growth surge and the surprising Trump meme coin catalyst
• How 8...

Join Scarlett Sieber, Chief Strategy and Growth Officer at Money20/20, for a special edition of The Bank Tellers podcast as she sits down with Chris Harmse, Co-Founder and Chief Business Officer at BVNK, to explore the rapidly evolving convergence of decentralized and traditional finance.

Chris shares the inside story of how BVNK became the largest stablecoin payments infrastructure provider in the market, building for five years be...

TradFi and DeFi converge on another exciting episode of The Bank Tellers podcast! 

This time, we chat with JP Richardson, CEO of Exodus. Fresh from witnessing the historic signing of the Genius Act at the White House, JP shares his perspective on how regulatory clarity is reshaping the financial landscape.

Tune in to hear about:

• JP's firsthand experience at the White House during the Genius Act signing and how regulatory clar...

Join us for a compelling conversation with Nabil Manji, Senior Vice President of Fintech Growth and Financial Partnerships at WorldPay, as we explore the evolving landscape where traditional finance meets digital assets. In this special episode ahead of Money20/20 USA, Nabil shares insights from WorldPay's decade-long journey in the digital asset space and their groundbreaking partnership with BVNK for stablecoin payouts.

Key T...

Join us for a special edition of The Bank Tellers, where we explore the intersection of TradFi and DeFi!

Money20/20’s Head of Audience Development, Micky Tesfaye, we dive deep into the rapidly evolving relationship between traditional finance and decentralized finance with Paul Brody, EY's Global Blockchain Leader. As the financial world stands at a critical juncture following the passage of the Genius Act, Paul shares invaluab...

Join us for a special edition of The Bank Tellers, where we explore the intersection of TradFi and DeFi!

Money20/20's VP, Fintech Strategy, Zach Anderson Pettet, sits down with Katherine Dowling, General Counsel and CCO of Bitwise Asset Management, and they hold nothing back! 

With her unique background as a former federal prosecutor and investment banker, Katherine offers invaluable insights into the regulatory landscape shapin...

Join host, Sheryl Chen, as she sits down with Noor Farilla Abdullah, Group Chief Digital Officer of Bank Islam Malaysia, at Money20/20 Asia in Bangkok. 

Noor Farilla shares her remarkable journey of building a digital bank entirely during the COVID-19 pandemic while working remotely. As the first Malaysian bank to deploy critical workloads to the cloud, Bank Islam pioneered digital transformation in the Islamic banking sector.

She di...

In this inaugural episode of our special series "The Intersection: Where DeFi + TradFi Meet," we dive deep into the rapidly converging worlds of traditional finance and decentralized finance with Leif Abraham, co-founder and co-CEO of Public.

Leif shares invaluable insights on how Public is bridging the gap between conventional investment platforms and digital assets, creating a trusted environment where users can build di...

On the latest episode of The Bank Tellers filmed at Money20/20 Europe, host Sheryl Chen sits down with Andy Ellis, CEO of NatWest Boxed, to explore the cutting-edge world of embedded finance and banking as a service. 

Andy shares invaluable insights from his journey of building an innovative financial venture within a traditional banking structure, including securing external investment from Warburg Pincus and establishing a landmar...

In this episode of The Bank Tellers, host Zach Anderson Pettet sits down with Biswa Banik, Chief Data Officer at Tonik Bank, the Philippines' first fully digital bank. Biswa shares his fascinating journey from Microsoft software developer to management consultant to fintech innovator, revealing how his unique background bridges technology and business to solve real-world financial problems.

Discover how Tonik Bank is tackling t...