The Better Business Analyst Podcast

Traditional business cases are slowing organisations down — and most of them were never telling the truth anyway.
They’re political documents dressed up as analysis, full of predictions nobody can validate and assumptions nobody ever checks.

In this episode, I break down why business cases have become relics, what modern companies are using instead, and how you can shift your organisation toward faster, clearer, evidence-driven d...

Custom ERP implementations aren’t “just another project.” They’re an organisational reconstruction. They expose every broken process, every data issue, every shortcut, and every assumption the business has been getting away with for years.

In this episode, I break down the real approach Business Analysts need to take when stepping into a custom ERP implementation — the most complex and high-stakes work you’ll ever do as a BA.

You’ll ...

Salesforce can transform a business — or turn into another expensive tool nobody actually uses. The difference almost always comes down to how the Business Analyst approaches the implementation.

In this episode, I break down the practical, no-nonsense approach BAs should take when dropped into a Salesforce project: understanding the real business problem, mapping processes properly, setting clear scope, writing usable user stories, ...

We all say we’re doing human-centred design — but what happens when the “human” turns out to be our internal process, not our actual customer?
In this episode, Benjamen Walsh dives into how real innovation starts with the customer’s job to be done — not our internal agenda.
Learn how to spot fake HCD, how to reframe discovery around customer value, and why true innovation lies in understanding why people do what they do, not ...

In this episode of The Better Business Analyst Podcast, Benjamen Walsh revisits one of his most powerful models — The 4P+ Framework: People, Processes, Projects and Products.

You might have heard of it before, but this time we’re going deeper.

Discover how the best business analysts connect these four dimensions to move from task taker to value creator — shaping outcomes, not just outputs.

Benjamen unpacks each “P” with real-world exa...

Ever felt like your Jira projects are running on autopilot with no clear link back to business outcomes? You’re not alone. In this episode, Benjamen breaks down Jira’s new Goals feature — what it is, how it works, and why it finally gives Business Analysts, Product Owners, and Delivery Teams a way to connect work to strategy.

We’ll explore:

• How Jira Goals change the way we track progress

• Practical examples of linking initiatives a...

In this episode of the Better Business Analyst Podcast, Benjamen Walsh shares 10 things every BA should know about Git, GitHub, and Continuous Delivery/Integration.

From version control for requirements to collaborating via pull requests, and even how GitHub can be your go-to place for the latest AI models and open-source tools — this episode breaks down the essentials every modern BA needs.

Perfect if you’re working in agile teams, ...

The leap from delivery to strategy is the real career game-changer for Business Analysts.

In this episode, Benjamen Walsh's shares his Top 10 ways to become a Strategic BA — from mastering financial acumen and building senior stakeholder trust, to telling stories with data and using enterprise analysis techniques.

We’ll explore real case studies from Netflix, Toyota, Spotify, Amazon, Tesla and more — showing you exactly how BAs m...

Job hunting can feel like a full-time job — one day you’re full of hope, the next you’re wondering if anyone even saw your CV.

In this episode of The Better Business Analyst Podcast, Benjamen Walsh shares his Top 10 job-seeking strategies tailored for Business Analysts, IT professionals, and strategic leaders.

From crafting personalised cover letters to staying visible on LinkedIn, and from working with recruiters to managing your ow...

From waterfall to agile — and now to continuous discovery.

In this episode of the Better Business Analyst Podcast, we explore the next big shift in how Business Analysts create value. Continuous discovery means staying connected to users, stakeholders, and data throughout the delivery cycle — not just at the start.

You’ll learn:

• Why traditional discovery isn’t enough anymore

• Practical steps to embed continuous discovery in your BA ...

The BA as Storyteller: 10 Ways Narrative Shapes Better Outcomes

Business Analysts aren’t just requirement gatherers — we’re storytellers.

In this episode of the Better Business Analyst Podcast, Benjamen Walsh explores how narrative can transform workshops, requirements, benefits, business cases, and even your career.

You’ll hear 10 powerful ways to use storytelling in BA work, complete with real-world examples from energy, government,...

In this episode of the Better Business Analyst Podcast, Benjamen Walsh unpacks the Jobs To Be Done (JTBD) framework—a powerful way to understand what customers and stakeholders really need. Forget features—this is about outcomes.

Tune in for 10 practical lessons and tips on applying JTBD to requirements, strategy, and solution design. With real-world examples like FitNation, Uber Eats, and everyday BA scenarios, this episode gives y...

Managing a product in an enterprise isn’t like working in a start-up. It’s bigger, slower, more political – and far more complex. But when you get it right, you can influence strategy, steer multi-million-dollar roadmaps, and create products that impact thousands, even millions, of users.

In this episode of The Better Business Analyst Podcast, Benjamen Walsh shares ten essential truths about enterprise product management – each with...

Every new BA makes mistakes — but the best ones learn fast. In this episode, Benjamen Walsh shares the 10 most common missteps new business analysts make, along with practical fixes, tools, and real examples to help you get it right.

From jumping into solutions too soon to being afraid to ask “dumb” questions, this is your shortcut to becoming the BA your team needs — faster.

🎧 Subscribe, share, and tune in weekly for more practical...

Shadow IT: The Secret Weapon – Top 10 Ways Business Analysts Can Use It For Good

Think Shadow IT is just a security risk? Think again. In this week’s episode of The Better Business Analyst, I’m breaking down the Top 10 ways Shadow IT can actually help you become a better BA and drive smarter business change.

We’ll cover:

1. Spotting Shadow IT – What it is and where to find it

2. Understanding Why It Happens – The hidden gaps it exposes

3. Ba...

What’s it really like working as a Business Analyst in local government?

In this episode of The Better Business Analyst Podcast, I’m drawing from real-world council experience to unpack 10 truths every BA should know before stepping into this space. Whether you're mapping legacy processes, digitising citizen services, or navigating political oversight—this sector demands clarity, patience, and sharp analysis.

We’ll cover:

• Gove...