Today, we’re tackling one of leadership's hardest and most important moments: what to do when someone on your team drops the ball. You’ll learn a 4-step framework to handle missed goals with compassion and clarity—without shaming your team or lowering your standards. We’ll talk about the emotional tension between kindness and accountability, and how to navigate it with confidence.You'll walk away with:-A clear script for naming the miss without blame-Questions that invite reflection (not excuses)-Coaching strategies to move forward with structure-Ways to reinforce accountability while strengthening trustWhether you're a seasoned leader or new to management, this episode will help you handle hard conversations in a way that builds your culture—not breaks it.
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