In this episode of The Better Leadership Team Show, I sit down with Jeff Hancher, a powerhouse executive coach, keynote speaker, and host of the award-winning Champion Forum Podcast. Jeff's journey—from growing up in poverty with two disabled parents, to serving in the U.S. Army, to climbing the ranks at a Fortune 500 company—is a story of grit, growth, and transformational leadership.
We dive deep into his new book, Firm Feedback in a Fragile World, and unpack the critical leadership skill that too many avoid: giving honest, impactful feedback. Jeff shares how the best leaders earn the right to be candid, how to tailor feedback styles for different team members, and why regular one-on-ones are a non-negotiable.
Whether you’re leading a small team or an entire organization, this episode offers practical strategies to build trust, inspire accountability, and lead with courage and compassion.
Key Takeaways:
- Why feedback is the leadership currency of high-performing teams
- How to set clear, reasonable expectations and follow through
- The 3 types of feedback and how to apply them effectively
- The danger of the "feedback sandwich"
- How to build a culture of upward feedback and open communication
Grab Jeff’s book and get exclusive bonuses at:
firmfeedbackbook.com
Connect with Jeff and learn more about his work:
Website: jeffhancher.com
Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach
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