In this White Hat Wednesday edition of the BHPH Morning Show, we explore how AI-powered voice agents are starting to take the mic — and why that’s not a bad thing. When deployed with purpose, these “Level 1” virtual team members can actually enhance the customer experience by handling simple, low-risk tasks with consistency and care.
We’ll break down five key ways voice AI can support collections efforts from courtesy reminders to call triage. More importantly, we’ll show how White Hat-trained AI agents — with the right tone, timing, and training — can make meaningful trust deposits at scale.
If you’ve been wondering how to adopt automation without losing your dealership’s soul, this is the conversation you don’t want to miss.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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