The Big Red Podcast

In this episode we continue our conversation on if high CSAT leads to lower employee retention, Tristan gets mad and wants you off of his lawn, and we end with the most uplifting realization that nothing matters and there is no hope

Come hang out with us while we half-ass an episode and then call it a mini-sode!

Thanks to The Longest Johns for bring Sea Shanties to The Big Red Pod!

Hold onto your seats, folks—Lindsay's actually prepared for once, and we're hittin' 88 miles per hour into Reddit usernames and tackling Tristan’s hot take on the “unskilled” world of customer service. No DeLorean needed.

Come hang out with the Big Red Pod while we dig into our spotty memories, the importance of paying fair and livable wages, and how to build lasting and impactful relationships with your customers.

Enjoy!

Holy moly, what an episode. Lindsay leaves it up to Tristan and Dallas to come prepared and we all pay for that decision.

Come chill with us while we dig into brain chips, our boys Ea-Nasir and Nanni in Mesopotamia (yes, seriously, we talk about ancient history. Sorry), and we get to meet the real brains behind the op, Lindsay's wife!

We're back! In this episode we dig into Lindsay's epic journey to running a marathon and what happens a chatbot goes bad. Tune in and hang out!

Join Lindsay, Tristan, and Dallas while we ramble our way through the second(ish) part of our exploration of leadership archetypes!

Join us in our analyzing of leadership qualities!

Come hang out with the Big Red Podcast where we dig into corporate buzzwords and how to "navigate" working with difficult people!

Come hang out with Lindsay, Tristan, and Dallas as we dig into a listener requested episode ('sup JPad!) . We're diving deep on culture - what do you look for, how do you know you've found a good spot... and as always, when to bail.

Come and join Lindsay, Tristan, and Dallas as we wander through Part Deux of our exploration of the archetypes of Customer Support! Last week we met the players, this week we talk about working with them - good, bad, and ugly!

Join us today as we meet the Mighty Morphin' Support Squad! Lindsay, Tristan, and Dallas dig into the archetypes of folks that are drawn to work in Customer Support: who they are, how we work with them... and which ones we are!

Fires happen. Deadlines shift. How do you manage personal goals, team goals, KPI's, OKRs and all that fun stuff... while fighting fires left and right? Listen to find out how Lindsay, Tristan, and Dallas manage this craziness.

Come hang out with the Big Red Pod as we dig into the good, the bad, and the "I want to speak to your manager" customer archetypes!

Whoo! It's been a while, but we're back. Enjoy this episode about feedback - it's always a gift. And this is our gift to you.

Come along with Lindsay, Tristan, and Dallas as we dig into what the hell Support Operations is anyway.

Mistakes happen. How do you own them? How do you deal with them? And what do you do when others make them?

Listen in to find out what shenanigans Lindsay, Tristan, and Dallas have gotten themselves into, how they get themselves out, and what the lessons they've learned along the way!

An introduction to the Big Red Podcast, who we are, and what we do. We also spend some time nerdin' out on AI: where it's going, how it could impact support operations type careers, and more.