August 31, 2025 • 13 mins
Do you ever feel like complaining eats up too much of your time and energy? You’re not alone—research shows the average worker wastes more than 10 hours a month griping, especially about bosses and coworkers. In this episode of The BIGG Success Show, George and Mary-Lynn share 7 steps to complain effectively, so your issues actually get resolved instead of stuck in a cycle of negativity. Inspired by Peter Bregman’s article in Harvard Business Review and Marshall Goldsmith’s research, this episode will help you turn venting into problem-solving. By shifting from destructive to constructive complaining, you’ll free up time, improve relationships, and feel more fulfilled.
Takeaways:
- We complain about our bosses for an astounding ten hours every month on average.
- Effective complaining can actually save you up to ten hours of your month, so why not try it?
- By changing how we address complaints, we can transform negative energy into productive outcomes.
- Complaining the easy way feels good initially but ultimately leads to wasted time and frustration.
BIGG Highlights:
[00:02] Effective Complaining Strategies
[03:19] Complaining: The Easy Way vs. The Effective Way
[04:58] Effective Complaining Techniques
[08:10] Effective Communication Strategies
[11:04] Effective Complaint Resolution Techniques
Links referenced in this episode:
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Welcome to the BIGG SuccessShow today. Seven steps to complain
effectively and gain 10 hoursa month.
BIGG success with TheProfessor and Mary-Lynn.
We're going to talk todayabout the two ways to complain, one
which costs you time, and theother one which frees up to 10 hours
(00:23):
of your time every single month.
Wow, that's incredible. Thatwe complain that much.
Exactly.
And this podcast episode isinspired by a Harvard Business Review
article by Peter Bregman.Hello, everybody. I'm Mary-Lynn.
And I'm George Krueger,sometimes called The Professor.
So it's hard to believe, Professor,
(00:43):
Yes.
That we complain 10 hours amonth. That's just - I can't really
fathom that.
Yeah. Studies show that wecomplain 10 hours a month just about
our bosses and / or seniormanagement. So not even counting
the time we complain otherpeople, really, but just about bosses
and senior management, onaverage, we spend 10 hours a month.
(01:03):
And I gotta tell you,Mary-Lynn, I mean, you and I were
going for a walk yesterday,and I was complaining. I didn't realize
I was complaining, but I was.And you finally said, what do you
want me to do about it? Andit's like. Because you were gonna
help me with the situation,right? And at that moment, as I was
thinking about this podcast, Irealized, okay, I'm falling into
the type of complaining thatwe don't want to do.
(01:24):
Exactly. You even owned up toit. You said, oh, well. Nope, I'm
just. I'm actually. I'm justcomplaining because it's easy.
Yes. So you'll see what we'retalking about with the easy complaining.
But it's easy to fall intothis trap of complaining the easy
way.
So it's important to talkabout this and help us break free
from complaining and wastingso much time doing it. So why do
(01:47):
we complain? Peter Bregmangoes into some detail about this
in the article. Can yousummarize that for us, George?
Well, there's a number ofways, but you can probably imagine,
I mean, one is just we want tovent. Right. We just need to vent.
I think of it this way. Thisis a little bit like our digestive
system, right? So, you know,if we bring this negative in, which
is what complaining ultimatelyis, the output of negative thoughts.
(02:10):
We bring it in, we digest it,and it works its way through, and
then it's time to let it go.Well, it stinks. Sorry. It stinks.
And so we have to realize thatno good is going to come out of complaining
if we do it the wrong way.
Okay.
But one reason we do it is tovent. A second one is to just get
people on our side. We want totell somebody so that we can get
(02:30):
kind of affirmation that ourthoughts are correct. And so that's
another reason we do it. Butthe problem is that we do all of
these things and we end upbasically accomplishing nothing and
we end up in a never endingcycle that's just completely destructive.
And he does a great job ofexplaining this in the article.
We do it because we'reuncomfortable about something. So
(02:51):
to ease that discomfort, wecomplain to get affirmation from
somebody else. Hey, am I rightto feel this way.
Yep.
And then you turn around andyou, you end up feeling more frustration
because you're complaining outloud. Right. And so you. So, so that
anger and frustration kind of,it's like this never ending cycle.
Yes. And then you end upgetting billed as a negative Ned
(03:13):
or a negative Nelly.
Yes, exactly.
You end up being a negativeinfluence in the eyes of the positive
people.
Right. So what are the twoways to complain?
Okay, we're going to talkabout the easy way. And the second
one is effective complaining,which, which is really putting you
in the, in the role ofresolver. We're actually going to
get something done instead ofjust complain. And when you look
(03:33):
at these two, easy isdestructive, whereas effective is
constructive. Easy tears down,effective lifts up, easy flows from
negative energy, effectiveflows from positive energy. As you
might imagine, easy isineffective and effective complaining
is effective. It works.
(03:55):
Effective is effective. Yes,that's, that makes sense. And so
the first way, the easy way tocomplain, you're going to feel good
short term.
Absolutely.
You could just get that outand just say, that person sucks.
Yep. You did that mind person.
The other person says, yeah,that person sucks. You're right.
Yeah.
And then so short term youfeel really good about that.
Absolutely. The problem is inthe long term, that just flies away.
(04:17):
That, that positive feelingflies away just as quickly as it
came. And so with the secondway, you actually, according to the
studies, you can free up to 10hours of your time and be happier
and more successful in thelong run. Sounds pretty good, doesn't
it?
So simply by cutting outcomplaining, by cutting out the easy
kind of complaining, onaverage, we're going to free up 10
(04:40):
hours of time per week, or,I'm sorry, a month.
That would be a month, yes.It's not stopping complaining, it's
just addressing complaintsdifferently. That's the primary difference
between these two.
So it's not doing the easycomplaining, it's doing the effective.
Correct complaining. Yes.Saves us time.
In the long run, there's sevensteps to complain effectively that
(05:01):
The Professor's put together.And we're going to go through these
one by one here so that youwon't be a complainer, you'll actually
be what you call a resolver.
Resolver.
Okay. So number one is toaddress the right person.
Yeah. So I just simplydescribed this. It's pretty self
explanatory. Find the fixerwho can actually take care whatever
(05:22):
the problem is. You'recomplaining about the issue, who
can fix it, that's who youwant to talk to. It doesn't help
to talk to your co workers ifthey can't do anything about it.
All you do is get them in thesame state you're in. But if you
can find the fixer, that's theperson we need to address. So that's
step one.
Okay, well what if it's your boss?
Fine, we're gonna talk to our boss.
You gotta go confront the boss.
Yes.
Figure out a way to do that.
(05:42):
Yes. But it's interesting yousay that.
All right, because step two isplan on a conversation, not a confrontation,
which is what I just said.
You did. And, and that's thewhole point is we are not confronting,
we are conversing. We are weto move forward. We are trying to
solve a problem. We arebringing this to the attention of
our boss and the example yougave so that we may do something
(06:03):
about it because somethingneeds to be done about it. And we're
going to explain all that withthese other steps.
Number three is seek first to understand.
Stephen Covey, straight out ofSeven Habits of Highly Effective
People, right? If the personwe're complaining to is the person
the complaint is about, thenthe first thing we need to understand
is why did they do what theydid? Okay, so first we need to understand
(06:25):
before we start presentinganything that we feel like we need
to talk about.
So you're gonna actually startthe conversation with questions.
Hey, when this happened, whydid you do that?
Why was this right the otherday this happened. You know, we're
getting into some of this, howto talk about it here with these
other steps. But, butabsolutely, number four on how.
(06:47):
To complain effectively, stepfour is address it with the right
tone.
Doggone it (inaudible)
You've shocked us all.
Well, that's the wrong tone.
Yeah, the right tone, but Imean the wrong tone. The wrong tone
(07:07):
is the, is the easy way,right? When, when, when you're talking
with your co worker and you'resaying, wow, my boss sucks.
Yeah.
That's the wrong tone.
Yes. Yeah. And you can't.
You can't go to your boss andsay, hey, you suck.
Right.
So basically, the way that youtalk about somebody behind their
back is the way that generallyyou don't talk about them into their
face.
Right.
So that's what you should. Youshould think about that. How would
(07:29):
I talk to them to their face?And maybe I should make sure that
when they're not in front ofme, I should be talking about them
in that tone as well. And thatcan help you cut down on the easy
complaining if you don't allowyourself to go the easy route.
Yes, you're absolutely right,Mary-Lynn. That's a great point.
And perhaps just an addendumto that. If you're angry, don't do
(07:50):
this when you're angry. Right.I mean, sometimes you want to respond
immediately, but if you can'tdo it without removing emotion, your
tone's gonna. Your tone'sgonna come across wrong. So what
you want to make sure you'redoing is to give it some time, if
that's the case, until, youknow, you can present it in a calm,
orderly manner.
Number five, discuss how itmakes you feel.
(08:13):
Yeah. And you were kind ofhitting at this earlier. So here's.
Here's something. This is oneof the best things I learned. And
actually, this was a highschool or a college English class.
This very point. Talk abouthow it makes you feel. I can't argue
with how it made you feel. Ican argue with what happened and
how I perceive it versus howyou perceive it. What I can't argue
with is how it made you feel.So by presenting what you feel, it
(08:35):
may get me as the person whoyou're complaining to or, you know,
basically bringing this issueup to. It may get me on your side
now, because I'm starting tosee now how what I said or did affected
your feelings. And now go ahead.
Yeah. Oh, I don't mean to interrupt.
No, that's good. Go ahead.
Well, I was going to say, justgoing back to, you know, the other
steps here. You know, plan ona conversation, not a confrontation.
(08:58):
Seek first to understand andnow discuss how it makes you feel.
So if... If the problem iswith your boss, you're having a conversation,
you maybe say, hey, you know,in our meeting, when you reacted
to what I said, why was yourreaction what it was?
Yes.
Then that's. Again, now I canunderstand. And then I can say, well,
(09:18):
that made me feel like youdidn't like my response.
Yes. But it's very importantto follow this quickly with step
number six.
Use your passive voice, whichI'm doing.
Well, but actually not quitereally. You're talking and you're
doing it the way we, 99.9% ofus would do it 99.9% of the time.
(09:41):
But what we want to do hereis, if possible, we want to remove
the "You" the "Yours" from theconversation and talk about it more
third person. So when thishappened in our meeting, when I was...
I can't remember what you said.
When I spoke up during the meeting.
Yes.
The reaction. Don't say your reaction.
I felt the reaction was - wasnegative. I felt the reaction was
(10:03):
sparring.
But I need to firstunderstand. But I'm still. But I
need to find out why he or shereacted in that way.
Yes.
So my first. I'm first tryingto seek. I'm seeking to understand.
Yes.
So I need to use you, don't I?
It's possible in some cases.And when you're seeking to understand,
first of all, if you thinkabout it, when you're talking to
someone and it's obvious thatyou're trying to understand what
(10:26):
they were thinking or feeling,you may use the "You" view. Okay.
But the point is, when westart trying to describe the problem
itself or even your feelings,you don't want to say "you". If you
can avoid it, you don't wantto put them on the defensive. Because,
see, that's what you does.When "you" did this, it made me feel.
You want to say, when this wasdone, I felt "blank".
(10:49):
Okay.
Okay. And so it's important tounderstand sometimes you can't do
it, but to the extent that youcan, this really helps advance conversations
forward, keeps it frombecoming a confrontation, because
it's obvious you're notputting them on the defensive, so
they don't feel defensive.
And so that leads us to ourseventh step on how to complain effectively
offer a solution to the problem.
(11:11):
Once again, this is, ifpossible, not necessarily all bosses.
So you got to know your boss.But the point is, if you can offer
a solution with the problem orwith the complaint, that makes you
golden. Because it's obviousyou're not just looking at the negative
side of things and dumpingsomething on your boss's desk. You're
actually trying to find asolution to find an answer.
(11:33):
So you could say to them, tomy boss, so in the future, should
I respond differently?
Yes. Or should I respond thisway or something like that.
So that way I'm offering up a solution.
Yes.
And then maybe the boss willsay, you know what? No, no, no. I'll
just keep that in mind next time.
Yeah, and that's the point.You're moving this towards a resolution.
(11:55):
That's why you're theresolver. You're moving this towards
a resolution by getting theboss kind of on your side, working
on the complaint, the issue together.
Okay?
And we do have one bonus step.
A one bonus, One bonus step.
And that is simply this. Youtake all of these. One of the best
ways you can do this is if youwant to prepare for this conversation.
(12:16):
Remember, conversation, not aconfrontation. If you want to prepare
for this role play withsomebody, actually practice going
through the conversationyou're going to have and have them
respond and practice it alittle bit so that when you get into
the actual environment,nothing's. Nothing's new. You've
already covered it all. You'vealready done it.
Yeah, that's a great idea.
A lot easier.
(12:36):
That's a great idea.
Especially when you're justgetting started trying to do this.
All right, so you're going towant to follow these seven steps,
plus that bonus one, toresolve issues so you can be more
productive and gain, what, 10hours? 10 hours.
That's right. 10 hours amonth. It leads to BIGG success.
And here's today's BIGG takeaway.
(12:57):
Complaining is the easiest wayto accomplish nothing.
That's true. All right. Andcomplaining repels abundance.
It does.
We've got an abundancetoolkit, a free abundance toolkit
that we've created just foryou. The BIGG Success Abundant Living
System. Five steps to LivingAbundantly. We've got audios. We've
(13:17):
got an ebook. We've gotvisuals. We got it. It's a wonderful
little kit that we thinkyou'll really enjoy. Will help you
really feel the abundancethat's around you. You'll find the
sign up with the show notesfor this episode and find that link
in the info tab of yourpodcast app.
And we thank you so much forlistening today. Until next time,
here's to your BIGG Success.
(13:39):
Find BIGG Success at BIGGSuccess.com
Welcome to the BIGG SuccessShow today. Seven steps to complain
effectively and gain 10 hoursa month.
BIGG success with TheProfessor and Mary-Lynn.
We're going to talk todayabout the two ways to complain, one
which costs you time, and theother one which frees up to 10 hours
(00:23):
of your time every single month.
Wow, that's incredible. Thatwe complain that much.
Exactly.
And this podcast episode isinspired by a Harvard Business Review
article by Peter Bregman.Hello, everybody. I'm Mary-Lynn.
And I'm George Krueger,sometimes called The Professor.
So it's hard to believe, Professor,
(00:43):
Yes.
That we complain 10 hours amonth. That's just - I can't really
fathom that.
Yeah. Studies show that wecomplain 10 hours a month just about
our bosses and / or seniormanagement. So not even counting
the time we complain otherpeople, really, but just about bosses
and senior management, onaverage, we spend 10 hours a month.
(01:03):
And I gotta tell you,Mary-Lynn, I mean, you and I were
going for a walk yesterday,and I was complaining. I didn't realize
I was complaining, but I was.And you finally said, what do you
want me to do about it? Andit's like. Because you were gonna
help me with the situation,right? And at that moment, as I was
thinking about this podcast, Irealized, okay, I'm falling into
the type of complaining thatwe don't want to do.
(01:24):
Exactly. You even owned up toit. You said, oh, well. Nope, I'm
just. I'm actually. I'm justcomplaining because it's easy.
Yes. So you'll see what we'retalking about with the easy complaining.
But it's easy to fall intothis trap of complaining the easy
way.
So it's important to talkabout this and help us break free
from complaining and wastingso much time doing it. So why do
(01:47):
we complain? Peter Bregmangoes into some detail about this
in the article. Can yousummarize that for us, George?
Well, there's a number ofways, but you can probably imagine,
I mean, one is just we want tovent. Right. We just need to vent.
I think of it this way. Thisis a little bit like our digestive
system, right? So, you know,if we bring this negative in, which
is what complaining ultimatelyis, the output of negative thoughts.
(02:10):
We bring it in, we digest it,and it works its way through, and
then it's time to let it go.Well, it stinks. Sorry. It stinks.
And so we have to realize thatno good is going to come out of complaining
if we do it the wrong way.
Okay.
But one reason we do it is tovent. A second one is to just get
people on our side. We want totell somebody so that we can get
(02:30):
kind of affirmation that ourthoughts are correct. And so that's
another reason we do it. Butthe problem is that we do all of
these things and we end upbasically accomplishing nothing and
we end up in a never endingcycle that's just completely destructive.
And he does a great job ofexplaining this in the article.
We do it because we'reuncomfortable about something. So
(02:51):
to ease that discomfort, wecomplain to get affirmation from
somebody else. Hey, am I rightto feel this way.
Yep.
And then you turn around andyou, you end up feeling more frustration
because you're complaining outloud. Right. And so you. So, so that
anger and frustration kind of,it's like this never ending cycle.
Yes. And then you end upgetting billed as a negative Ned
(03:13):
or a negative Nelly.
Yes, exactly.
You end up being a negativeinfluence in the eyes of the positive
people.
Right. So what are the twoways to complain?
Okay, we're going to talkabout the easy way. And the second
one is effective complaining,which, which is really putting you
in the, in the role ofresolver. We're actually going to
get something done instead ofjust complain. And when you look
(03:33):
at these two, easy isdestructive, whereas effective is
constructive. Easy tears down,effective lifts up, easy flows from
negative energy, effectiveflows from positive energy. As you
might imagine, easy isineffective and effective complaining
is effective. It works.
(03:55):
Effective is effective. Yes,that's, that makes sense. And so
the first way, the easy way tocomplain, you're going to feel good
short term.
Absolutely.
You could just get that outand just say, that person sucks.
Yep. You did that mind person.
The other person says, yeah,that person sucks. You're right.
Yeah.
And then so short term youfeel really good about that.
Absolutely. The problem is inthe long term, that just flies away.
(04:17):
That, that positive feelingflies away just as quickly as it
came. And so with the secondway, you actually, according to the
studies, you can free up to 10hours of your time and be happier
and more successful in thelong run. Sounds pretty good, doesn't
it?
So simply by cutting outcomplaining, by cutting out the easy
kind of complaining, onaverage, we're going to free up 10
(04:40):
hours of time per week, or,I'm sorry, a month.
That would be a month, yes.It's not stopping complaining, it's
just addressing complaintsdifferently. That's the primary difference
between these two.
So it's not doing the easycomplaining, it's doing the effective.
Correct complaining. Yes.Saves us time.
In the long run, there's sevensteps to complain effectively that
(05:01):
The Professor's put together.And we're going to go through these
one by one here so that youwon't be a complainer, you'll actually
be what you call a resolver.
Resolver.
Okay. So number one is toaddress the right person.
Yeah. So I just simplydescribed this. It's pretty self
explanatory. Find the fixerwho can actually take care whatever
(05:22):
the problem is. You'recomplaining about the issue, who
can fix it, that's who youwant to talk to. It doesn't help
to talk to your co workers ifthey can't do anything about it.
All you do is get them in thesame state you're in. But if you
can find the fixer, that's theperson we need to address. So that's
step one.
Okay, well what if it's your boss?
Fine, we're gonna talk to our boss.
You gotta go confront the boss.
Yes.
Figure out a way to do that.
(05:42):
Yes. But it's interesting yousay that.
All right, because step two isplan on a conversation, not a confrontation,
which is what I just said.
You did. And, and that's thewhole point is we are not confronting,
we are conversing. We are weto move forward. We are trying to
solve a problem. We arebringing this to the attention of
our boss and the example yougave so that we may do something
(06:03):
about it because somethingneeds to be done about it. And we're
going to explain all that withthese other steps.
Number three is seek first to understand.
Stephen Covey, straight out ofSeven Habits of Highly Effective
People, right? If the personwe're complaining to is the person
the complaint is about, thenthe first thing we need to understand
is why did they do what theydid? Okay, so first we need to understand
(06:25):
before we start presentinganything that we feel like we need
to talk about.
So you're gonna actually startthe conversation with questions.
Hey, when this happened, whydid you do that?
Why was this right the otherday this happened. You know, we're
getting into some of this, howto talk about it here with these
other steps. But, butabsolutely, number four on how.
(06:47):
To complain effectively, stepfour is address it with the right
tone.
Doggone it (inaudible)
You've shocked us all.
Well, that's the wrong tone.
Yeah, the right tone, but Imean the wrong tone. The wrong tone
(07:07):
is the, is the easy way,right? When, when, when you're talking
with your co worker and you'resaying, wow, my boss sucks.
Yeah.
That's the wrong tone.
Yes. Yeah. And you can't.
You can't go to your boss andsay, hey, you suck.
Right.
So basically, the way that youtalk about somebody behind their
back is the way that generallyyou don't talk about them into their
face.
Right.
So that's what you should. Youshould think about that. How would
(07:29):
I talk to them to their face?And maybe I should make sure that
when they're not in front ofme, I should be talking about them
in that tone as well. And thatcan help you cut down on the easy
complaining if you don't allowyourself to go the easy route.
Yes, you're absolutely right,Mary-Lynn. That's a great point.
And perhaps just an addendumto that. If you're angry, don't do
(07:50):
this when you're angry. Right.I mean, sometimes you want to respond
immediately, but if you can'tdo it without removing emotion, your
tone's gonna. Your tone'sgonna come across wrong. So what
you want to make sure you'redoing is to give it some time, if
that's the case, until, youknow, you can present it in a calm,
orderly manner.
Number five, discuss how itmakes you feel.
(08:13):
Yeah. And you were kind ofhitting at this earlier. So here's.
Here's something. This is oneof the best things I learned. And
actually, this was a highschool or a college English class.
This very point. Talk abouthow it makes you feel. I can't argue
with how it made you feel. Ican argue with what happened and
how I perceive it versus howyou perceive it. What I can't argue
with is how it made you feel.So by presenting what you feel, it
(08:35):
may get me as the person whoyou're complaining to or, you know,
basically bringing this issueup to. It may get me on your side
now, because I'm starting tosee now how what I said or did affected
your feelings. And now go ahead.
Yeah. Oh, I don't mean to interrupt.
No, that's good. Go ahead.
Well, I was going to say, justgoing back to, you know, the other
steps here. You know, plan ona conversation, not a confrontation.
(08:58):
Seek first to understand andnow discuss how it makes you feel.
So if... If the problem iswith your boss, you're having a conversation,
you maybe say, hey, you know,in our meeting, when you reacted
to what I said, why was yourreaction what it was?
Yes.
Then that's. Again, now I canunderstand. And then I can say, well,
(09:18):
that made me feel like youdidn't like my response.
Yes. But it's very importantto follow this quickly with step
number six.
Use your passive voice, whichI'm doing.
Well, but actually not quitereally. You're talking and you're
doing it the way we, 99.9% ofus would do it 99.9% of the time.
(09:41):
But what we want to do hereis, if possible, we want to remove
the "You" the "Yours" from theconversation and talk about it more
third person. So when thishappened in our meeting, when I was...
I can't remember what you said.
When I spoke up during the meeting.
Yes.
The reaction. Don't say your reaction.
I felt the reaction was - wasnegative. I felt the reaction was
(10:03):
sparring.
But I need to firstunderstand. But I'm still. But I
need to find out why he or shereacted in that way.
Yes.
So my first. I'm first tryingto seek. I'm seeking to understand.
Yes.
So I need to use you, don't I?
It's possible in some cases.And when you're seeking to understand,
first of all, if you thinkabout it, when you're talking to
someone and it's obvious thatyou're trying to understand what
(10:26):
they were thinking or feeling,you may use the "You" view. Okay.
But the point is, when westart trying to describe the problem
itself or even your feelings,you don't want to say "you". If you
can avoid it, you don't wantto put them on the defensive. Because,
see, that's what you does.When "you" did this, it made me feel.
You want to say, when this wasdone, I felt "blank".
(10:49):
Okay.
Okay. And so it's important tounderstand sometimes you can't do
it, but to the extent that youcan, this really helps advance conversations
forward, keeps it frombecoming a confrontation, because
it's obvious you're notputting them on the defensive, so
they don't feel defensive.
And so that leads us to ourseventh step on how to complain effectively
offer a solution to the problem.
(11:11):
Once again, this is, ifpossible, not necessarily all bosses.
So you got to know your boss.But the point is, if you can offer
a solution with the problem orwith the complaint, that makes you
golden. Because it's obviousyou're not just looking at the negative
side of things and dumpingsomething on your boss's desk. You're
actually trying to find asolution to find an answer.
(11:33):
So you could say to them, tomy boss, so in the future, should
I respond differently?
Yes. Or should I respond thisway or something like that.
So that way I'm offering up a solution.
Yes.
And then maybe the boss willsay, you know what? No, no, no. I'll
just keep that in mind next time.
Yeah, and that's the point.You're moving this towards a resolution.
(11:55):
That's why you're theresolver. You're moving this towards
a resolution by getting theboss kind of on your side, working
on the complaint, the issue together.
Okay?
And we do have one bonus step.
A one bonus, One bonus step.
And that is simply this. Youtake all of these. One of the best
ways you can do this is if youwant to prepare for this conversation.
(12:16):
Remember, conversation, not aconfrontation. If you want to prepare
for this role play withsomebody, actually practice going
through the conversationyou're going to have and have them
respond and practice it alittle bit so that when you get into
the actual environment,nothing's. Nothing's new. You've
already covered it all. You'vealready done it.
Yeah, that's a great idea.
A lot easier.
(12:36):
That's a great idea.
Especially when you're justgetting started trying to do this.
All right, so you're going towant to follow these seven steps,
plus that bonus one, toresolve issues so you can be more
productive and gain, what, 10hours? 10 hours.
That's right. 10 hours amonth. It leads to BIGG success.
And here's today's BIGG takeaway.
(12:57):
Complaining is the easiest wayto accomplish nothing.
That's true. All right. Andcomplaining repels abundance.
It does.
We've got an abundancetoolkit, a free abundance toolkit
that we've created just foryou. The BIGG Success Abundant Living
System. Five steps to LivingAbundantly. We've got audios. We've
(13:17):
got an ebook. We've gotvisuals. We got it. It's a wonderful
little kit that we thinkyou'll really enjoy. Will help you
really feel the abundancethat's around you. You'll find the
sign up with the show notesfor this episode and find that link
in the info tab of yourpodcast app.
And we thank you so much forlistening today. Until next time,
here's to your BIGG Success.
(13:39):
Find BIGG Success at BIGGSuccess.com
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