The Power of Emotional Intelligence in Business with Jania Bailey

Emotional intelligence is often called a “soft skill,” yet research shows it can account for more than half of job performance in many roles and is one of the strongest predictors of effective leadership.

At the same time, many employees still experience leaders who are distant, reactive, or purely numbers driven. The gap between what people need and how leaders show up has never been more visible.

In this episode of The Bliss Business Podcast, we sit down with franchise leader Jania Bailey of FranNet to explore how emotional intelligence becomes a real business advantage in franchising and beyond.

Jania shares powerful insights on:

• How emotional intelligence changes the way leaders make decisions under pressure

• Balancing hard business realities with empathy for franchisees and aspiring owners

• Systems and practices that embed EQ into daily conversations and tough calls

• Why love, care, and respect are non negotiable when people are making life changing business decisions

🎙️ Hosted by Stephen Sakach and Mike Liwski

🎧 Produced by Tullio Siragusa

Emotional intelligence is not about being soft. It is about leading with enough self awareness, empathy, and courage to get to the truth and still keep people whole.