Join hosts Jazmyn and Dan on The Business Game as we unpack how to scale without spiralling into chaos. Our guest, Val Coin - digital transformation specialist, change management strategist, and co-founder of Via Technology on the Sunshine Coast - shares a human-first playbook for building smarter systems that actually work in the real world. Expect strategy, psychology, and practical tools you can use this week.
In this episode you’ll discover:
* How to spot the early clues you’re scaling chaotically—and what to fix first
* A simple readiness checklist for transformation across people, process, and platforms
* Why most transformations stall, and a people-first approach to drive adoption
* The balance between automation and human touch in service businesses
* Mindful leadership tactics for trust, focus, and change resilience
* How to run operational diagnostics to find (and close) costly inefficiencies
* Via Technology’s step-by-step approach to redesigning broken systems
* Rapid-fire insights: biggest myths, favourite productivity tools, and traits of great change leaders
We're excited to be able to offer our Business Game community an affiliate link for their HubSpot sign ups! HubSpot is the #1 CRM tool on the market - making managing clients and customer details easier than ever! Using our link to get started on Hubspot helps to support our work here at The Business Game: http://go.try-hubspot.com/Z6Eq50 start your free trial today!
Connect with Via Technology
Website: [https://viatechnology.com.au](https://viatechnology.com.au)
LinkedIn (Company): Via Technology
LinkedIn (Val): Valentina Coin
Instagram: @viatechnologyau
Facebook: Via Technology
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