The Business Of

That satisfying ding when you scan your rewards card. The little thrill of watching points accumulate. The smug satisfaction of using miles for a "free" flight. Sound familiar? 

We're all players in the massive loyalty program game—whether we're collecting coffee stamps, airline miles, or cashback percentages. But here's the million-point question: Who's really winning? 

Is that loyalty card in your wallet a golden ...

Loneliness is quietly affecting workplace productivity more than many organisations realise. 

Despite being more digitally connected than ever before, many employees today report feeling isolated, unsupported, and burned out. This isn't just impacting individuals – it's costing businesses financially, and damaging workplace culture and team cohesion. 

From performative perks to genuine peer connection, clinical psyc...

You don’t become a globally renowned designer by accident. But if you ask Sibella Court, one of Australia’s most sought-after stylists, she never had a master plan to make it big. 

From global brand campaigns to bestselling books and hit TV shows, Sibella built a design empire balancing great instincts, good relationships, and sound commercial judgement.   

Her approach to business is somewhat u...

Could collaborative consumption be the cure for our throwaway culture? Robert Chan, the managing director of car-sharing platform Turo, believes we're on the brink of an ownership revolution. 

“The average power drill is only on for 13 minutes of its life. You don't want (to buy) the power drill; you want (to fix) the hole in the wall. How do we get the benefit without having all the stuff is really what the sharing econ...

The social impacts of Australia’s housing crisis are well documented, and we’re starting to feel its effect on business.  

“We know in Sydney, for example, the housing crisis costs the economy $10 billion a year. So it is not just a social crisis, it's a productivity and economic crisis as well.”   

Professor Philip Oldfield, Head of School at UNSW Built Environment, explains how a lack o...

AI is revolutionising the way we work – automating everything from email creation and data analysis, through to medical diagnostics. But does faster really mean better?  

As businesses chase efficiency, are we measuring productivity in the right way – or just the easiest way? 

The Dean of UNSW’s Business School, Professor Frederik Anseel, says true productivity isn’t about hours worked; it&rsq...

Every second, 12 tonnes of plastic are manufactured globally, and millions of tonnes end up as waste.   

For entrepreneur James Lancaster, this stark reality drove him to create Renew IT, a company dedicated to sustainability, in a bid to tackle the problem head on.  

What started as a recycling business that generated value from discarded electronics became a passion. After a decade of recycling old office...

The global cricket market is booming. It’s projected to be worth 6.1 billion dollars this year. 

And while traditional revenue streams such as broadcast rights, sponsorships, and ticket sales still drive the cricket business, it’s the shortened T20 format that’s drawing in new revenue and new fans. 

Former cricket star turned commentator Lisa Sthalekar explains the lucrative business behind one of Austra...

"Do you have cash?" It's a question that's becoming increasingly rare in 2025. Nowadays, many of us prefer the convenience of digital wallets over physical cards, not to mention banknotes and coins. 

According to Richard Holden, an economist and UNSW Scientia Professor, we're moving towards a "functionally cashless" society, with the costs associated with carrying cash on the rise. 

But what does this shift mean for busin...

Podcasting has completely reshaped the audio landscape, pulling audiences away from other media and into a space where brands, businesses, and creators can connect directly with engaged listeners. 

Today, companies are leveraging podcasts as a powerful marketing tool—leveraging the medium’s popularity as an accessible platform for authentic storytelling.  

James Cridland is the editor of Podnews, a world-leadi...

In 2018, Lottie Dalziel scribbled down a New Year's resolution: Do better for the planet. Unlike most of us, she actually followed through. 

Frustrated by the lack of practical and authentic eco-friendly products on the market, Lottie decided she’d take matters into her own hands. While most startups take years to refine their product, test the market, and strategise their launch, Lottie built Banish – a marke...

Apple doesn’t sell computers. It sells creativity.  

Or maybe it’s more accurate to say people don’t buy computers, they buy the story a company tells about them – that they’re creative, clever, responsible, or anything else that might matter.  

Shane Currey, the founder of PRIME Collective Australia, learned this while working in the luxury brand space – without a powerf...

Game days start hours before the opening siren for Sydney Swans’ COO Drew Arthurson. His game prep usually includes hosting corporate events. And sometimes making coffee for the players.  

Everyone in the organisation has their own game-day rituals, but when you break it down, it’s the art and science of how individuals do their best work. 

Elite performance is what everyone at the Sydney Swans strives fo...

For decades, the world’s best brands have refined their techniques to reach new consumers and create loyal, life-long customers. But the modern consumer is smart and informed, maybe even cynical. So how do you grow your business without resorting to manipulative psychological tactics? 

Consumer behaviour expert Professor Nitika Garg says the key to earning consumer loyalty is authenticity and a holistic approach to ...

How can brands connect with the next generation of consumers?   

It's a question on the minds of many, especially in a bustling online marketplace. Yet, only a few have cracked the code. 

While most organisations have jumped on social media in a bid to attract young consumers, what they haven’t done – according to Sam Koslowski, co-founder of youth media brand The Daily Aus – is taken the ...

Lights... Camera... Spreadsheets?

Emile Sherman and his production company See-Saw Films have produced some of the most beloved films and TV shows of the last few decades, including The King’s Speech, Lion, Heartstopper and Slow Horses. It’s a job he loves, but it’s not all glitz and glamour. In fact, it's similar to running a business in almost any other field... 

Whether you're trying to spot the next big thing or learn when to s...

‘Dreaming is such an important thing. You have to have space to imagine what something could be.’ 

Carving out the time and space to imagine and ideate is crucial for all business leaders. The development and growth of their companies depend on it.  

And for contemporary artist Ramesh Nithiyendran, finding time to ‘daydream’ is only possible with the strong infrastructure he’s built around himself and his practice. 

Across the firs...

At seven years old, Hayley Saddington experienced an incident that became the catalyst for her whole career. 

Decades later, Hayley founded two companies – HALO Medical Devices and PeakMedical – but she’s not your typical tech entrepreneur. For one thing, she doesn’t come from a tech background. 

Both companies have tested her patience, her drive and her sleep schedule, but her deeply personal purpose has kept her going. And as a m...

It’s the early 2000s, and Roby Sharon-Zipser just wants his internet connection to cover his whole house. He’s on his hands and knees, trying to thread a cable through a hole in the floor, caked in white dust when he realises... I need some help! 

In that moment, the idea for hipages was born. And over 20 years later, it’s transformed from a Yellow Pages-style home improvement directory to an app-based marketplace, connecting tradi...