What if your customer support could get faster, smarter, and more human through automation, not more headcount? Adrian Pradzioch joins the Business Simplicity Podcast to share how he launched a fully integrated, generative AI-powered support bot for Suit Supply in just three weeks. This episode explores what it really takes to simplify omnichannel customer service using low-code automation, large language models, and smart prioritization.
From agent to automation lead, Adrian’s journey shows how operational challenges can be transformed into strategic advantages with the right tools and mindset. He details the real-life process of selecting platforms like ADA and N8N, integrating with Salesforce and BigQuery, and continuously iterating for quality, speed, and customer satisfaction.
This conversation is essential for transformation leaders, scale-up operators, and conscious digital executives seeking to modernize service design, reduce complexity in support operations, and bring generative AI into meaningful enterprise use. Whether you are focused on AI-enabled product visioning, experience strategy, or platform simplification, Adrian’s story highlights what is possible when clarity and curiosity lead the way.
Learn more: https://ebullient.com/podcast/ai-driven-support/
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