From donut maker to consumer & CX insights strategist, meet Beth Karawan

In this episode, host Jenny Dempsey sits down with Beth Karawan, consumer & CX insights strategist, to talk about how a side hustle, a layoff, and a whole lot of curiosity led to an incredible career transformation. From student teaching and bartending to making donuts during the pandemic and launching her own consultancy, Beth’s journey is a reminder that your skills are transferable, your path is never linear, and joy can absolutely come from the most unexpected places.

Topics We Cover

• When your major doesn’t match your future
• Market research, storytelling, and discovering you’re good at math, kind of
• What a restaurant job taught Beth about trust and leadership
• Letting go of shame around unconventional jobs
• Launching “It’s Donut Friday” and leaning into fun
• The surprising link between CX and making donuts
   

Connect with Beth

• LinkedIn: https://www.linkedin.com/in/bethcaran
• Newsletter: It’s Donut Friday
  
   

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Bonus: If you’re in customer experience or building your own business, check out my online courses. Before I started flipping my life and furniture, I led CX teams and created training that’s helped over 12,000 students worldwide. Learn more at thecareerflipper.com/courses.

 

🎵 Music Credits

 

Season 1: Intro & outro music by Audionautix.com

Season 2: Original music by yours truly, Jenny Dempsey, recorded in my home studio

 

And hey, remember my favorite question: What’s the best that could happen? 💫