Text me with feedback or questions!
What happens when vulnerability and connection take center stage in customer support? In Episode 8 of Epochal Growth, host Sarah Caminiti sits down with Stephanie Lundberg, founder of The Support Human newsletter and Bad Job Bingo, to discuss her journey into customer support and the critical role of empathy in the industry. Stephanie shares insights into the emotional challenges of support work, highlighting the need for professionals to be attuned to the emotional states of both customers and colleagues, and to foster a safe, low-stress environment.
This episode also explores the often-overlooked value that support professionals bring to their organizations. Stephanie emphasizes the importance of candid discussions about the challenges and trends within the support industry, advocating for a greater recognition of the wisdom and intelligence inherent in these roles. Learn how support professionals can navigate conversations and bridge departmental gaps, driving positive change and enhancing the overall customer experience.
Tune in to discover actionable strategies for creating a supportive work environment and the power of vulnerability in customer support. This episode is a must-listen for anyone looking to understand the profound impact of empathy and connection in transforming the support industry.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
Popular Podcasts
Are You A Charlotte?
In 1997, actress Kristin Davis’ life was forever changed when she took on the role of Charlotte York in Sex and the City. As we watched Carrie, Samantha, Miranda and Charlotte navigate relationships in NYC, the show helped push once unacceptable conversation topics out of the shadows and altered the narrative around women and sex. We all saw ourselves in them as they searched for fulfillment in life, sex and friendships. Now, Kristin Davis wants to connect with you, the fans, and share untold stories and all the behind the scenes. Together, with Kristin and special guests, what will begin with Sex and the City will evolve into talks about themes that are still so relevant today. "Are you a Charlotte?" is much more than just rewatching this beloved show, it brings the past and the present together as we talk with heart, humor and of course some optimism.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.