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What happens when vulnerability and connection take center stage in customer support? In Episode 8 of Epochal Growth, host Sarah Caminiti sits down with Stephanie Lundberg, founder of The Support Human newsletter and Bad Job Bingo, to discuss her journey into customer support and the critical role of empathy in the industry. Stephanie shares insights into the emotional challenges of support work, highlighting the need for professionals to be attuned to the emotional states of both customers and colleagues, and to foster a safe, low-stress environment.
This episode also explores the often-overlooked value that support professionals bring to their organizations. Stephanie emphasizes the importance of candid discussions about the challenges and trends within the support industry, advocating for a greater recognition of the wisdom and intelligence inherent in these roles. Learn how support professionals can navigate conversations and bridge departmental gaps, driving positive change and enhancing the overall customer experience.
Tune in to discover actionable strategies for creating a supportive work environment and the power of vulnerability in customer support. This episode is a must-listen for anyone looking to understand the profound impact of empathy and connection in transforming the support industry.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
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