April 21, 2025 • 10 mins
We examine how virtual care technology is addressing the nationwide caregiver shortage crisis while 10,000 Americans turn 65 daily and chronic conditions affect nearly half the population.
• Task differentiation strategy divides responsibilities between human caregivers and technology
• AddisonCare handles routine tasks like medication reminders and vital sign monitoring, freeing up to 30% of caregiver time
• One agency increased patient capacity by 28% without hiring additional staff
• Caregivers report higher job satisfaction from "practicing at the top of their license"
• Implementation saw 32% improvement in caregiver retention rates
• Even clients in their 90s adapted quickly to the user-friendly interface
• New Medicare billing opportunities for remote monitoring added $4,200+ monthly revenue
• Initial investment costs recovered within just two months
• Successful implementation requires starting small, finding internal champions, and clear communication
• Best candidate patients include those with chronic conditions needing regular monitoring
Join us next time as we dive deeper into how AddisonCare specifically addresses chronic conditions like diabetes, hypertension, CHF, and COPD, examining monitoring tools and patient outcomes.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
You know you're facing a real crunch if you're
trying to deliver quality care.
Right now, we're looking at ashortage of what over 450,000
caregivers across the country.
Speaker 2 (00:10):
It's staggering.
Speaker 1 (00:12):
And then you add in 10,000 Americans turning 65
every single day.
Speaker 2 (00:17):
Every day.
Speaker 1 (00:18):
And nearly half of us are dealing with a chronic
condition.
It just feels like animpossible equation sometimes.
How do you give the supportneeded with the resources you
actually have?
Speaker 2 (00:29):
It really does shine a light on the limits of you
know the old ways of doingthings.
The numbers alone tell you thatjust hiring more and more
people, well, it's just notgoing to work long term.
Speaker 1 (00:38):
No, it's not sustainable.
Speaker 2 (00:39):
That gap between demand and what's available is
just too big.
Speaker 1 (00:45):
And that's exactly why we wanted to do this deep
dive.
Today we're looking at a reallyinteresting strategy for
tackling this.
How can you scale up supportwithout constantly adding staff?
Yeah, we're focusing on avirtual care solution.
It's called Addison Care fromElectronic Caregiver.
It seems like a way to reallyget to grips with this shortage.
Speaker 2 (01:02):
And to make this really practical, we've been
looking closely at an agencythat was right in the thick of
it, facing these exact sameissues.
Speaker 1 (01:09):
Okay.
Speaker 2 (01:10):
They decided to bring AddisonCare into their workflow
, and what we're sharing todayis really the key stuff the
insights we pulled from theiractual experience with it.
Speaker 1 (01:19):
Right.
So our goal here is to reallyunderstand how this tech lets
existing teams do more, reachmore people.
We want to get into the nutsand bolts the results they saw
and maybe find those aha momentsthat can help others thinking
about this Definitely.
So let's start with where thisagency was before AddisonCare.
(01:41):
What were the big hurdles theywere up against?
Speaker 2 (01:43):
Well, it was a pretty typical situation.
Honestly, Lots of agencies areseeing this.
Demand for their services wasgoing up, which sounds good,
right.
Speaker 1 (01:50):
Yeah, on the surface.
Speaker 2 (01:51):
But they just couldn't find and keep enough
qualified caregivers to meet it.
Simple as that.
Speaker 1 (01:56):
Oh, wow.
Speaker 2 (01:56):
So they were actually having to turn away potential
clients about 15 to 20 everymonth.
Speaker 1 (02:09):
Oof.
That's got to have a knock-oneffect.
It's not just lost revenue, or?
Speaker 2 (02:10):
slowed growth?
No, exactly.
But the emotional side too,knowing you can't help everyone
who needs it in your area.
Precisely, it was that mix ofthe business side and just
genuinely wanting to serve theircommunity that pushed them to
look for different answers andthat brings us to the real core
idea behind why AddisonCareworks this concept of task
differentiation.
Speaker 1 (02:27):
Task differentiation.
Okay, let's dig into what thatactually means in practice.
Speaker 2 (02:31):
Yeah, what's really interesting here is how they
started rethinking tasks.
You know, instead of the usualmodel where a human caregiver
handles absolutely everything,they started splitting things up
which tasks really need thathuman touch, that judgment, and
which ones could well technologyhandle just as well, maybe even
more efficiently.
Speaker 1 (02:49):
Okay, so Addison takes over things like
medication reminders.
Speaker 2 (02:53):
Yep Medication reminders, sending out health
education info, doing thoseroutine check-in calls, even
keeping an eye on vital signscontinuously.
Speaker 1 (03:02):
These are all essential things, but they can
be pretty repetitive, can't they?
Yeah, takes up a lot of time.
Speaker 2 (03:07):
Oh, absolutely.
They figured it was potentiallyup to 30 percent of a
caregiver's time, just on thoseroutine checks and then writing
it all down 30 percent.
And that's where thescalability really kicks in.
When you offload those specifictasks to the tech Right, your
existing team suddenly has morebandwidth.
They can support more people.
Speaker 1 (03:28):
So like if Addison does those quick 10-minute
check-ins for, say, 10 patients.
Speaker 2 (03:33):
Yeah, think about it.
That frees up nearly two hoursfor a caregiver time.
They can now spend on trickierpatient issues or maybe even
take on another client or two.
Speaker 1 (03:42):
That makes a lot of sense.
That's a big driver forincreasing capacity, then.
Speaker 2 (03:45):
It's a huge part of it.
Speaker 1 (03:46):
And the results they saw really back this up, don't
they?
Speaker 2 (03:49):
They do.
After just six months withAddison Care, this agency saw a
28% increase in patient capacity.
Speaker 1 (03:56):
Wow, 28%.
Speaker 2 (03:57):
And, crucially, without adding any new staff.
Speaker 1 (04:00):
That's pretty substantial.
Speaker 2 (04:01):
It is.
It really shows what you can dowhen you apply technology
thoughtfully in this space.
But it's not just the numbers,it's also the human side.
The agency reported much higherjob satisfaction from their
caregivers.
Speaker 1 (04:12):
Which kind of makes sense, doesn't it If?
Speaker 2 (04:14):
you go into caregiving.
Speaker 1 (04:14):
You want to connect, make a difference Exactly, Not
just do routine reminders allday.
Spending more time on complexstuff would feel more rewarding,
I imagine.
Speaker 2 (04:23):
That's what they found.
They specifically mentionedcaregivers felt they were using
their actual skills and trainingmore.
The phrase they used waspracticing at the top of their
license.
Speaker 1 (04:34):
Oh, I like that.
Speaker 2 (04:35):
That feeling of professional fulfillment really
boosted morale and, maybe themost important part, the clients
felt more supported.
Speaker 1 (04:43):
More.
Speaker 2 (04:43):
That's interesting.
They had 247 access if theyneeded something.
Those reminders were superconsistent, maybe more than a
busy human could always be, andthe regular vital sign checks
gave them this extra layer of,you know, security peace of mind
.
Speaker 1 (05:02):
So it's not just doing more with less.
Speaker 2 (05:03):
It sounds like it actually improved the quality of
support too.
Speaker 1 (05:05):
Yeah, that was the feedback.
Yes, okay, so bringing in newtech can feel daunting sometimes
.
How did it actually work on theground?
What did the rollout look like?
Speaker 2 (05:12):
That's a really key question.
They were smart about it.
They phased it in, didn't tryto switch everyone over at once.
They started small, with apilot group of just 10 patients
10, manageable.
Right.
These were people with chronicconditions needing regular
monitoring, but generally stable.
Speaker 1 (05:31):
Got it?
And what about training?
Was it a big lift for thecaregivers and the patients?
Speaker 2 (05:36):
They did training for both.
Yeah, but what was reallyencouraging was how quickly the
older clients got used to it.
Speaker 1 (05:42):
Really.
Speaker 2 (05:42):
Yeah, AddisonCare is designed to be pretty
user-friendly.
Standard Wi-Fi uses naturalvoice commands.
Think kind of like talking to asmart speaker.
You know, Okay, intuitive Very.
They even said some naturalvoice commands.
Speaker 1 (05:52):
Think kind of like talking to a smart speaker, you
know, okay, intuitive Very.
Speaker 2 (05:53):
They even said some clients in their 90s people you
might think would struggle werecomfortable with it in just a
few days.
Speaker 1 (05:59):
That's huge, because there's often this assumption
isn't there that older folkswon't take to virtual care?
Speaker 2 (06:04):
Exactly, but this experience really pushes back on
that.
Speaker 1 (06:08):
Now I know, whenever we talk about tech and
healthcare, there's theworkforce question.
Were caregivers worried about?
Speaker 2 (06:17):
Oh, absolutely.
Initially there were concernsjob displacement, reduced hours.
It's understandable, sure.
So the agency tackled that headon.
They were really clear in theircommunication Addison is here
to help you, to enhance what youdo, not replace you.
Speaker 1 (06:33):
So framing it as a tool.
Speaker 2 (06:35):
Exactly the message was this handles the routine
stuff so you can focus on thecomplex care, the things that
need your empathy and skills.
Speaker 1 (06:43):
And it sounds like that landed well, given the
boost in satisfaction youmentioned earlier.
Speaker 2 (06:47):
It really did, Once caregivers actually felt the
relief less time on repetitivetasks, more time for meaningful
interaction.
Speaker 1 (06:55):
Practicing at the top of their license.
Speaker 2 (06:56):
Right, that initial hesitation just turned into real
enthusiasm.
And here's a kicker they saw a32% improvement in caregiver
retention 32% In this industry.
Speaker 1 (07:07):
that's massive.
Speaker 2 (07:08):
It's a remarkable outcome.
High turnover is such a problem, wow.
Speaker 1 (07:11):
Okay, so keeping staff happy and engaged is
obviously critical.
We've covered more patients,happier staff.
Let's talk money.
That's always key for an agency.
Speaker 2 (07:18):
Right, and what's interesting here is that it's
kind of a double benefitfinancially, so first they're
serving more patients with thesame staff, which helps the
bottom line, but Addison alsoopened up new ways to get paid.
Speaker 1 (07:30):
How so.
Speaker 2 (07:31):
Through Medicare's billing codes for remote patient
monitoring, rpm and chroniccare management, or CCM.
Speaker 1 (07:39):
Ah, ok, explain those a bit.
Speaker 2 (07:40):
Basically, medicare recognizes the value of this
kind of ongoing remote care, sothey reimburse agencies for
providing it.
Speaker 1 (07:49):
And what kind of numbers are we talking about per
patient?
Speaker 2 (07:51):
For each Medicare patient using Addison under
these programs, the agency couldbill somewhere between $58 and
$115 a month.
Speaker 1 (08:00):
Per patient per month .
Per patient per month, yeah,but revenue they just couldn't
access before.
So let's see they had about 60Medicare patients on it.
That's over $4,200 in newrevenue every month.
Speaker 2 (08:10):
Exactly, that's a pretty significant bump.
Speaker 1 (08:12):
Yeah, no kidding.
Speaker 2 (08:13):
It just shows how the right tech can improve care,
reach and the financial healthof the agency.
They also mentioned they madeback the initial setup costs.
Speaker 1 (08:23):
Two months, that's a fast ROI.
Speaker 2 (08:25):
Very fast.
Speaker 1 (08:26):
Okay, that's a strong case.
Speaker 2 (08:27):
Yeah.
Speaker 1 (08:27):
So for agencies, listening, maybe, thinking all
right, this sounds good, butwhere would we even start?
What advice would you givebased on this experience?
Speaker 2 (08:36):
I'd say definitely follow their lead.
Start small Pilot program,maybe 10, 15 patients.
Speaker 1 (08:42):
Okay.
Speaker 2 (08:43):
Mix it up a bit, include folks with different
chronic conditions so you cansee how it works across the
board, and focus first on thethings that give immediate value
.
Speaker 1 (08:52):
Like the medication, reminders and vital signs.
Speaker 2 (08:54):
Exactly Get some quick wins, show it works.
Speaker 1 (08:57):
Makes sense, what else?
Speaker 2 (08:58):
Find someone inside your organization, an internal
champion, someone who's excitedabout it, who can lead the
charge, answer questions, smooththings over if there's
resistance.
Speaker 1 (09:08):
Good point, a point person.
Speaker 2 (09:10):
Definitely and start looking into those Medicare
billing funds right away,showing that financial benefit
early helps build momentum.
Speaker 1 (09:17):
And communication.
You mentioned how importantthat was with staff earlier.
Speaker 2 (09:20):
Crucial, absolutely vital.
Be crystal clear with your teamand your clients about why
you're doing this.
Emphasize how it supports andenhances care.
It's not about replacing people.
It's about making the carebetter, more efficient.
When everyone understands thewhy and the benefits, they're
much more likely to get on board.
Speaker 1 (09:39):
Right, okay.
So, wrapping this up, the maintakeaway seems to be that, yeah,
scaling support without justhiring more people is possible.
It is If you strategically usetech to make the most of the
team you have.
And that key idea, that ahamoment, is really about
differentiating tasks, isn't it?
Speaker 2 (09:56):
Exactly.
Let tech handle the routine.
Let humans handle the complex,the empathetic.
Speaker 1 (10:01):
Right and thinking bigger picture.
With the caregiver shortage wetalked about, this example
really shows that innovationisn't just nice to have anymore.
Speaker 2 (10:09):
No, it's becoming essential for survival, for
growth in health care.
It makes you wonder, you know,how else could this idea, tech
augmenting human skills be usedin other parts of health care?
Speaker 1 (10:19):
That's a great thought to leave people with.
Now, for anyone listening whowants to dive deeper into the
how-to, we do have info ongetting a comprehensive
implementation guide and lookingahead Our next deep dive.
We're going to get morespecific about Addison care and
chronic conditions things likediabetes, hypertension, chf,
(10:39):
copd.
Speaker 2 (10:40):
Yeah, we'll look at the specific monitoring tools
and the actual patient outcomesthey're seeing for those
conditions.
Speaker 1 (10:45):
So definitely join us for that next discussion.
We'll get into even more detailand results.
Speaker 2 (10:49):
Looking forward to it .
Speaker 1 (10:50):
And until then, let's keep exploring these kinds of
solutions.
Hopefully, we can tackle thiscaregiver crisis together.
You know, one innovation at atime.
You know you're facing a real crunch if you're
trying to deliver quality care.
Right now, we're looking at ashortage of what over 450,000
caregivers across the country.
Speaker 2 (00:10):
It's staggering.
Speaker 1 (00:12):
And then you add in 10,000 Americans turning 65
every single day.
Speaker 2 (00:17):
Every day.
Speaker 1 (00:18):
And nearly half of us are dealing with a chronic
condition.
It just feels like animpossible equation sometimes.
How do you give the supportneeded with the resources you
actually have?
Speaker 2 (00:29):
It really does shine a light on the limits of you
know the old ways of doingthings.
The numbers alone tell you thatjust hiring more and more
people, well, it's just notgoing to work long term.
Speaker 1 (00:38):
No, it's not sustainable.
Speaker 2 (00:39):
That gap between demand and what's available is
just too big.
Speaker 1 (00:45):
And that's exactly why we wanted to do this deep
dive.
Today we're looking at a reallyinteresting strategy for
tackling this.
How can you scale up supportwithout constantly adding staff?
Yeah, we're focusing on avirtual care solution.
It's called Addison Care fromElectronic Caregiver.
It seems like a way to reallyget to grips with this shortage.
Speaker 2 (01:02):
And to make this really practical, we've been
looking closely at an agencythat was right in the thick of
it, facing these exact sameissues.
Speaker 1 (01:09):
Okay.
Speaker 2 (01:10):
They decided to bring AddisonCare into their workflow
, and what we're sharing todayis really the key stuff the
insights we pulled from theiractual experience with it.
Speaker 1 (01:19):
Right.
So our goal here is to reallyunderstand how this tech lets
existing teams do more, reachmore people.
We want to get into the nutsand bolts the results they saw
and maybe find those aha momentsthat can help others thinking
about this Definitely.
So let's start with where thisagency was before AddisonCare.
(01:41):
What were the big hurdles theywere up against?
Speaker 2 (01:43):
Well, it was a pretty typical situation.
Honestly, Lots of agencies areseeing this.
Demand for their services wasgoing up, which sounds good,
right.
Speaker 1 (01:50):
Yeah, on the surface.
Speaker 2 (01:51):
But they just couldn't find and keep enough
qualified caregivers to meet it.
Simple as that.
Speaker 1 (01:56):
Oh, wow.
Speaker 2 (01:56):
So they were actually having to turn away potential
clients about 15 to 20 everymonth.
Speaker 1 (02:09):
Oof.
That's got to have a knock-oneffect.
It's not just lost revenue, or?
Speaker 2 (02:10):
slowed growth?
No, exactly.
But the emotional side too,knowing you can't help everyone
who needs it in your area.
Precisely, it was that mix ofthe business side and just
genuinely wanting to serve theircommunity that pushed them to
look for different answers andthat brings us to the real core
idea behind why AddisonCareworks this concept of task
differentiation.
Speaker 1 (02:27):
Task differentiation.
Okay, let's dig into what thatactually means in practice.
Speaker 2 (02:31):
Yeah, what's really interesting here is how they
started rethinking tasks.
You know, instead of the usualmodel where a human caregiver
handles absolutely everything,they started splitting things up
which tasks really need thathuman touch, that judgment, and
which ones could well technologyhandle just as well, maybe even
more efficiently.
Speaker 1 (02:49):
Okay, so Addison takes over things like
medication reminders.
Speaker 2 (02:53):
Yep Medication reminders, sending out health
education info, doing thoseroutine check-in calls, even
keeping an eye on vital signscontinuously.
Speaker 1 (03:02):
These are all essential things, but they can
be pretty repetitive, can't they?
Yeah, takes up a lot of time.
Speaker 2 (03:07):
Oh, absolutely.
They figured it was potentiallyup to 30 percent of a
caregiver's time, just on thoseroutine checks and then writing
it all down 30 percent.
And that's where thescalability really kicks in.
When you offload those specifictasks to the tech Right, your
existing team suddenly has morebandwidth.
They can support more people.
Speaker 1 (03:28):
So like if Addison does those quick 10-minute
check-ins for, say, 10 patients.
Speaker 2 (03:33):
Yeah, think about it.
That frees up nearly two hoursfor a caregiver time.
They can now spend on trickierpatient issues or maybe even
take on another client or two.
Speaker 1 (03:42):
That makes a lot of sense.
That's a big driver forincreasing capacity, then.
Speaker 2 (03:45):
It's a huge part of it.
Speaker 1 (03:46):
And the results they saw really back this up, don't
they?
Speaker 2 (03:49):
They do.
After just six months withAddison Care, this agency saw a
28% increase in patient capacity.
Speaker 1 (03:56):
Wow, 28%.
Speaker 2 (03:57):
And, crucially, without adding any new staff.
Speaker 1 (04:00):
That's pretty substantial.
Speaker 2 (04:01):
It is.
It really shows what you can dowhen you apply technology
thoughtfully in this space.
But it's not just the numbers,it's also the human side.
The agency reported much higherjob satisfaction from their
caregivers.
Speaker 1 (04:12):
Which kind of makes sense, doesn't it If?
Speaker 2 (04:14):
you go into caregiving.
Speaker 1 (04:14):
You want to connect, make a difference Exactly, Not
just do routine reminders allday.
Spending more time on complexstuff would feel more rewarding,
I imagine.
Speaker 2 (04:23):
That's what they found.
They specifically mentionedcaregivers felt they were using
their actual skills and trainingmore.
The phrase they used waspracticing at the top of their
license.
Speaker 1 (04:34):
Oh, I like that.
Speaker 2 (04:35):
That feeling of professional fulfillment really
boosted morale and, maybe themost important part, the clients
felt more supported.
Speaker 1 (04:43):
More.
Speaker 2 (04:43):
That's interesting.
They had 247 access if theyneeded something.
Those reminders were superconsistent, maybe more than a
busy human could always be, andthe regular vital sign checks
gave them this extra layer of,you know, security peace of mind
.
Speaker 1 (05:02):
So it's not just doing more with less.
Speaker 2 (05:03):
It sounds like it actually improved the quality of
support too.
Speaker 1 (05:05):
Yeah, that was the feedback.
Yes, okay, so bringing in newtech can feel daunting sometimes
.
How did it actually work on theground?
What did the rollout look like?
Speaker 2 (05:12):
That's a really key question.
They were smart about it.
They phased it in, didn't tryto switch everyone over at once.
They started small, with apilot group of just 10 patients
10, manageable.
Right.
These were people with chronicconditions needing regular
monitoring, but generally stable.
Speaker 1 (05:31):
Got it?
And what about training?
Was it a big lift for thecaregivers and the patients?
Speaker 2 (05:36):
They did training for both.
Yeah, but what was reallyencouraging was how quickly the
older clients got used to it.
Speaker 1 (05:42):
Really.
Speaker 2 (05:42):
Yeah, AddisonCare is designed to be pretty
user-friendly.
Standard Wi-Fi uses naturalvoice commands.
Think kind of like talking to asmart speaker.
You know, Okay, intuitive Very.
They even said some naturalvoice commands.
Speaker 1 (05:52):
Think kind of like talking to a smart speaker, you
know, okay, intuitive Very.
Speaker 2 (05:53):
They even said some clients in their 90s people you
might think would struggle werecomfortable with it in just a
few days.
Speaker 1 (05:59):
That's huge, because there's often this assumption
isn't there that older folkswon't take to virtual care?
Speaker 2 (06:04):
Exactly, but this experience really pushes back on
that.
Speaker 1 (06:08):
Now I know, whenever we talk about tech and
healthcare, there's theworkforce question.
Were caregivers worried about?
Speaker 2 (06:17):
Oh, absolutely.
Initially there were concernsjob displacement, reduced hours.
It's understandable, sure.
So the agency tackled that headon.
They were really clear in theircommunication Addison is here
to help you, to enhance what youdo, not replace you.
Speaker 1 (06:33):
So framing it as a tool.
Speaker 2 (06:35):
Exactly the message was this handles the routine
stuff so you can focus on thecomplex care, the things that
need your empathy and skills.
Speaker 1 (06:43):
And it sounds like that landed well, given the
boost in satisfaction youmentioned earlier.
Speaker 2 (06:47):
It really did, Once caregivers actually felt the
relief less time on repetitivetasks, more time for meaningful
interaction.
Speaker 1 (06:55):
Practicing at the top of their license.
Speaker 2 (06:56):
Right, that initial hesitation just turned into real
enthusiasm.
And here's a kicker they saw a32% improvement in caregiver
retention 32% In this industry.
Speaker 1 (07:07):
that's massive.
Speaker 2 (07:08):
It's a remarkable outcome.
High turnover is such a problem, wow.
Speaker 1 (07:11):
Okay, so keeping staff happy and engaged is
obviously critical.
We've covered more patients,happier staff.
Let's talk money.
That's always key for an agency.
Speaker 2 (07:18):
Right, and what's interesting here is that it's
kind of a double benefitfinancially, so first they're
serving more patients with thesame staff, which helps the
bottom line, but Addison alsoopened up new ways to get paid.
Speaker 1 (07:30):
How so.
Speaker 2 (07:31):
Through Medicare's billing codes for remote patient
monitoring, rpm and chroniccare management, or CCM.
Speaker 1 (07:39):
Ah, ok, explain those a bit.
Speaker 2 (07:40):
Basically, medicare recognizes the value of this
kind of ongoing remote care, sothey reimburse agencies for
providing it.
Speaker 1 (07:49):
And what kind of numbers are we talking about per
patient?
Speaker 2 (07:51):
For each Medicare patient using Addison under
these programs, the agency couldbill somewhere between $58 and
$115 a month.
Speaker 1 (08:00):
Per patient per month .
Per patient per month, yeah,but revenue they just couldn't
access before.
So let's see they had about 60Medicare patients on it.
That's over $4,200 in newrevenue every month.
Speaker 2 (08:10):
Exactly, that's a pretty significant bump.
Speaker 1 (08:12):
Yeah, no kidding.
Speaker 2 (08:13):
It just shows how the right tech can improve care,
reach and the financial healthof the agency.
They also mentioned they madeback the initial setup costs.
Speaker 1 (08:23):
Two months, that's a fast ROI.
Speaker 2 (08:25):
Very fast.
Speaker 1 (08:26):
Okay, that's a strong case.
Speaker 2 (08:27):
Yeah.
Speaker 1 (08:27):
So for agencies, listening, maybe, thinking all
right, this sounds good, butwhere would we even start?
What advice would you givebased on this experience?
Speaker 2 (08:36):
I'd say definitely follow their lead.
Start small Pilot program,maybe 10, 15 patients.
Speaker 1 (08:42):
Okay.
Speaker 2 (08:43):
Mix it up a bit, include folks with different
chronic conditions so you cansee how it works across the
board, and focus first on thethings that give immediate value
.
Speaker 1 (08:52):
Like the medication, reminders and vital signs.
Speaker 2 (08:54):
Exactly Get some quick wins, show it works.
Speaker 1 (08:57):
Makes sense, what else?
Speaker 2 (08:58):
Find someone inside your organization, an internal
champion, someone who's excitedabout it, who can lead the
charge, answer questions, smooththings over if there's
resistance.
Speaker 1 (09:08):
Good point, a point person.
Speaker 2 (09:10):
Definitely and start looking into those Medicare
billing funds right away,showing that financial benefit
early helps build momentum.
Speaker 1 (09:17):
And communication.
You mentioned how importantthat was with staff earlier.
Speaker 2 (09:20):
Crucial, absolutely vital.
Be crystal clear with your teamand your clients about why
you're doing this.
Emphasize how it supports andenhances care.
It's not about replacing people.
It's about making the carebetter, more efficient.
When everyone understands thewhy and the benefits, they're
much more likely to get on board.
Speaker 1 (09:39):
Right, okay.
So, wrapping this up, the maintakeaway seems to be that, yeah,
scaling support without justhiring more people is possible.
It is If you strategically usetech to make the most of the
team you have.
And that key idea, that ahamoment, is really about
differentiating tasks, isn't it?
Speaker 2 (09:56):
Exactly.
Let tech handle the routine.
Let humans handle the complex,the empathetic.
Speaker 1 (10:01):
Right and thinking bigger picture.
With the caregiver shortage wetalked about, this example
really shows that innovationisn't just nice to have anymore.
Speaker 2 (10:09):
No, it's becoming essential for survival, for
growth in health care.
It makes you wonder, you know,how else could this idea, tech
augmenting human skills be usedin other parts of health care?
Speaker 1 (10:19):
That's a great thought to leave people with.
Now, for anyone listening whowants to dive deeper into the
how-to, we do have info ongetting a comprehensive
implementation guide and lookingahead Our next deep dive.
We're going to get morespecific about Addison care and
chronic conditions things likediabetes, hypertension, chf,
(10:39):
copd.
Speaker 2 (10:40):
Yeah, we'll look at the specific monitoring tools
and the actual patient outcomesthey're seeing for those
conditions.
Speaker 1 (10:45):
So definitely join us for that next discussion.
We'll get into even more detailand results.
Speaker 2 (10:49):
Looking forward to it .
Speaker 1 (10:50):
And until then, let's keep exploring these kinds of
solutions.
Hopefully, we can tackle thiscaregiver crisis together.
You know, one innovation at atime.
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