#1947 - Finding a Trustworthy Auto Shop

In this week's episode of the CNC Auto Show, host Aaron Clements takes listeners on a deep dive into the world of car maintenance, offering invaluable advice and expert insights. Whether you're a seasoned car enthusiast or just someone who wants to keep their vehicle in top shape, this episode has something for everyone. Aaron starts the show with his signature tech tip quiz, a fun and engaging way to impart useful automotive knowledge. This week's question involves a spy, a Genesis GV 60 electric car, and a bowling bag, setting the stage for an intriguing discussion. The winner of the quiz gets a special prize package, making it a fun way for listeners to test their automotive smarts. One of the standout segments of the episode is Aaron's advice on finding a reliable repair shop. He emphasizes the importance of building a relationship with a shop before you actually need one. "The best time to find a shop is when you don't need one," he advises, underscoring the value of proactive car maintenance. Aaron walks listeners through the steps of researching shops online, visiting them in person, and even getting a small job done to test the waters. Aaron also clarifies the often confusing difference between service bulletins and recalls. While recalls are usually safety-related and done at no cost to the consumer, service bulletins are more about providing helpful information to both consumers and repair shops. He highlights the importance of understanding these distinctions to avoid any surprises when you take your car in for service. A significant portion of the episode is dedicated to electric vehicles (EVs) and the challenges they present. Aaron discusses the recent cutbacks in EV production by major automakers like Ford and General Motors, attributing it to lower-than-expected consumer demand and financial losses. He provides a balanced view, acknowledging the potential of EVs while also pointing out the current limitations and the importance of consumer choice. Listeners also get to hear real-life car issues from callers, such as a 2006 Chrysler Town and Country van with blower motor problems and a 1996 GMC truck converted from fuel injection to a carburetor. Aaron's practical advice and troubleshooting tips make these segments particularly engaging and informative. In a fascinating twist, Aaron touches on the increasing use of cabin cameras in vehicles for monitoring driver behavior. This raises questions about privacy and the ethical implications of such technology, adding another layer of depth to the discussion. Overall, this episode of the CNC Auto Show is a treasure trove of automotive wisdom. Aaron Clements' expertise and approachable style make complex topics accessible, ensuring that listeners walk away with practical tips and a better understanding of their vehicles. Don't miss out on this informative and engaging episode—tune in now and keep your car running smoothly!

Episode Transcript

Aaron Clements (00:00):
Welcome, um, you, to the CNC auto show. I'm your host,
Aaron Clements. And on this show, I talk
mostly about cars, but also talk about
anything that has to do with transportation. And of
course, I love to answer automotive questions.
All you have to do is give us a call, and that number is
802
249090.

(00:20):
You can also watch this show live on
Facebook. You can just go to
facebook.com forward slash CC
auto show and right there.
And you'll be able to join right in again.
802
249090.
Now, that's on any Saturday morning between eight and ten
eastern time. Just give us a call.

(00:42):
Always like to start show with a tech tip quiz. And this
one will be no different. We are ready to
hand it out. And the winner will receive a
tech tip quiz prize package. And of
course, the good thing about Detective quiz is they
are always meant to also give a
tip. And this one will be no different
with that because it does have a tip

(01:05):
attached that can be very useful to a
lot of people. Here's the question.
A us spy dressed in casual
clothes took something out of his bowling
bag and used it to break into a
Genesis GV 60
electric car. And he stole a
laptop computer containing top secret

(01:27):
information. And if you know the
information on what he took out of the bowling
bag, just give us a call.
824 9090.
Okay.
One of the things that we'll talk a little bit about today,
give a few tips on, um, because there's so many people call me from
time to time that have a son or a

(01:49):
daughter that's out of town going to school, or they've
just moved to a new location,
and they're looking for another shop.
And they, of course, will ask me if I have any
contacts in that area. Many times I do because I got
friends all over the country that are in this
industry, and there's, uh, just so
many beautiful shops out there. But

(02:12):
I think a lot of times, if there. If I don't
know someone in that area, I give them a few tips
on how to find places. And, of course,
one of the main tips that I always mention to
people is the best time to find
a shop is when you don't need one.
Don't wait until you have a major issue with your
vehicle to try to find an automotive repair

(02:34):
shop. Go ahead and build a relationship with
one early, uh, so that you'll get
to know the shop and make sure that it is a shop that
you trust and, uh,
you get along well with the service advisors in the
shop, and you're able to feel like you
can, uh, get good, accurate information.

(02:55):
In other words, make sure you're on the safe wave. Lincoln's
talking. And some of the things that you want to do
when you do that is possibly, uh,
to start with, go by and visit the shop,
do a little research first. Go online, look at the
website. Look, uh, at the reviews that the
shop might have. And then do a little

(03:15):
research. Uh, find out if there's others that
might recommend it. Talk to your friends, your family,
find, uh, out about the place. And then go by and visit the
shop and get to know someone. And
then after that, get a little something small
done to break the ice a little bit to find
out if everything goes well. Of course, when you walk in,

(03:35):
you want to look around, see if you got cars that are similar to
yours. You don't want to have, uh, a chevrolet and
go into a place that's got all mercedes
or vice versa. You want to find a
shop that they, uh, at least do a
lot of work on similar cars like
yours. So definitely
that's one of the first steps. We'll name a few other tips later

(03:58):
on in the show on different, uh,
things that, ah, different ways that you
can, uh, find and build a relationship
with a shop. But that would be number
one.
Uh, another item that I wanted to cover. There
seems to be some mistakes, uh, uh,
some, some people a little fuzzy having

(04:20):
to do with the, uh,
bulletins. What's a recall? What's a bulletin? So
we will be covering that very soon also.
But first, gonna go to the calls.
And let's go to
the first caller.
Here it comes.

(04:44):
I say we'll be going to the first caller. We have the little
thing twirling around, waiting for it
to open up. The first caller.
All right.
Try, uh, one more time.
Um, okay, here we go.

(05:05):
Welcome to the CNC auto show. And what can we help
you with today?
Yes, I'd like to speak to Aaron Clemens, please. Well, you call the
right place. I'm right here. What can I help you with?
Oh, I'm sorry.

Carol Proctor (05:20):
I thought you were, um. I thought you were live on the show.

Aaron Clements (05:22):
I'm sorry. I am live on the show. What can I
help you with?

Carol Proctor (05:26):
Oh, my lord.

Aaron Clements (05:27):
Ah. Uh, uh, can, uh, can you call.

Carol Proctor (05:30):
Me after the show? Is very important.

Aaron Clements (05:33):
Absolutely.

Carol Proctor (05:33):
Something I don't. It's something that I. I don't want.

Aaron Clements (05:36):
I don't want to go. Going there with. Okay.
Yeah, absolutely. I'll be glad to. I'll save this
number. Be glad to call you back.

Carol Proctor (05:45):
I appreciate that.

Aaron Clements (05:46):
Thank you so much. Oh, thank you. You have a great day.
Okay, the number to call, 824
9090. If you have a question, give us a
call, and we will go over to
our next caller that we have here.
And
welcome to the CNC auto show.

(06:09):
Okay, we got some phone issues. Okay. We're gonna go
ahead and let them straighten that out, and we're gonna talk
about the service bulletins. There's. There seems to
be a little, um, uh,
people's a little fuzzy on, ah, what has to
do with a recall and what has to do with a
bulletin. Uh, many times that

(06:29):
we may mention that the vehicle has a
bulletin. Sometimes people say, think
that they can get that done at no
charge. Uh, but bulletins are
not a no charge item. You cannot go to
a dealership and them
take care of a bulletin at no charge, at
least by far the majority. There may be

(06:51):
a few exceptions that
it's a technical bulletin getting ready to move into a
recall. But as a general rule, a bulletin is
just helpful information for the
consumer. Uh, and it's very helpful for
the. The automotive repair shops. For instance, say,
may, uh, someone may have an issue
with a vehicle, and the, uh, uh,

(07:14):
they may issue a bulletin to reprogram the
computer for that particular problem. Well, that
saves the shop from, uh, uh, doing a lot of
diagnostics and changing a lot of parts that are not.
Is not going to repair the problem when it would take
a computer reprogramming the computer to take
care of problems. So that's technical bulletins. Recalls

(07:34):
are normally safety items that you might
have, uh, uh, let's say that you have a, um. Um,
an issue, uh, with a, um,
with a vehicle, uh, that. With
a seatbelt or something that could
be a, say, a door not latching correctly or something that
would. Could have to do with a. With a safety
item. The factory may recommend a

(07:57):
recall on that item. And in most cases,
recalls are done at no charge, uh, because
there, uh, is sort of a
government mandated that it be taken care
of. And so that's the difference between
a recall and a technical
bulletin. Now, technical bulletins are very,
very useful with the vehicle, and

(08:20):
technicians use them very
often, uh, to. To check out, uh,
to help diagnose cars.
Uh, because many times we can look up, and
if someone's having a particular
problem, we can look it up and take care of it very
quickly. Now, there is a place that you can
go and check to see if you have any

(08:42):
recalls on your vehicle. And
that address is
NHTSA dot
gov
recalls. And if you if
you want to check your vehicle, you can either get
the tag number. Now you'll need the tag and the state,
uh, the tag number and the state that it's in, and you

(09:04):
can feed it in that way and look up
recalls for your vehicle. Or the better way is to
get the 17 digit VIn number that's located right
there at the left lower side of your
windshield. Be 17 digits, write
it down, type it into the computer,
and that, and go to

(09:24):
NHTSA dot gov
forward slash recalls and put that
in. And that will let you know if you do have
any recalls, uh, that are, that are due on your
vehicle.

Speaker C (09:36):
Okay. Uh, I have a 2006 Chrysler
Tom and country van.

Aaron Clements (09:40):
Mm mhm hmm.

Speaker C (09:41):
About a week ago, when I started out leaving home, I
thought, oh, the fan ain't kicking on because I had the air
on the spot. Yeah.
Anyways, well, I didn't go with 8th amount that
kicked on. So then, okay, I don't know why, but
anyways, I notice it's been getting longer and then I
felt there's no, you know, there's no cool air there.
So the AAC, you know, there's no cold air

(10:03):
coming out either. But after I go about a mile, a mile, now
the fan kicks on and I got cold air and everything,
but I don't know what would be going on first. I
just thought, you know, the fan, the fuses out or
something.

Aaron Clements (10:15):
Okay. So at first, uh, when you
were, when you were riding down the road, there
was no air blowing out at all.
And then the air didn't seem to be cold.
It started blowing, but it didn't seem to be cold.
Is it working normally now?

Speaker C (10:34):
Yeah, once it, once the fan comes on, it
cools real good, but it just, you know, I got to drive a
mile, a mile and a half, and then the fan comes on that's cooling. So
that I thought, well, just the fan, but there's
no, you can tell that there's no cool air
coming. You know, it just feels warm.

Aaron Clements (10:50):
Okay. Uh, so at times the
fan is blowing, but the air is warm. Other
times the fan's not working at all. Does that sound
correct?

Speaker C (11:02):
The fan don't work at all and no
more. And the air is warm when I leave, but then
when I take off, after I go about a mile and
the fan comes on and the air is cold.

Aaron Clements (11:14):
Okay. All right. I can tell you on the fan, the part that's
blowing, uh, the air inside the car,
uh, that is by far the most likely
scenario is going to be the fan motor. Uh, uh, because if it was
a fuse or some other
electronic device that has just gone completely
out, in most cases, it would not

(11:34):
come back on. A fan motor is
known to go away and then just
hitting a bump or just randomly,
it can come up back on and start working. So it sounds
like you need a blower motor. Now, don't be
surprised if when the technician looks at it, they mention to
you that they would also recommend

(11:54):
the power module or resistor
module, and that is the module that
varies the voltage up and down. Uh uh.
Cars didn't have that many years ago, but now, of course,
with more of the automatic features on a vehicle, it
does, uh uh, so high probability you're going to end up needing a
blower motor. Uh uh. I would have a
technician go in and check it. Now, I will

(12:16):
tell you that it's going to be
easier for a technician to check it while it's not
working. So if it, if you can kind
of pin down when it's not working, because then all
the technician I have to do is, is remove the
panels, check to see if it's got power, check to see if
it has ground, and if it does have both of

(12:36):
those, boom needs a blower motor. Uh uh. So,
uh, uh, take it in and have it checked, but preferably while
it's not working, if you can do that.

Speaker C (12:45):
Okay. All right, thank you.

Aaron Clements (12:47):
All right. Fantastic call, and we do appreciate it very
much. And the number to call is 802
249090. Give us a
call, and we will be glad
to answer your automotive
questions. We will hold tight on
that one for now. And let's
see here. Okay.

(13:09):
All right, we will, uh, we will go to the next item that
I wanted to mention that I think is
kind of amazing. We
have a fleet of
vehicles that we work on for a company,
and this company is always kind of on the
leading edge of doing things. And
their particular vans that they have did

(13:31):
not come with. These, uh, some vehicles
do come with something similar to this now, but these particular
ones did not come with this.
But it is a,
um, it is something that I find very
interesting. It is a
system set up to where it
monitors the, uh, uh, the

(13:52):
driver, and this, uh, uh, this little
box that sits on the windshield.
And it has four cameras in it. It's
got one left, right, uh, a, uh, cabin, one
facing the driver, and then one that faces
outward. And if you are riding down
the road and let's say you, the speed limit

(14:13):
is 30 and you're going 35, you hear
this thing says, please slow down,
and if you happen to be looking to uh.
If, if you happen to be looking the other
way for any period of time at all,
then it says distracted driving,
please watch the road. And it uh, this

(14:34):
thing is monitoring everything you do. If you
go over to the side a little bit off the road, it lets you know that
you're, you, you need to stay on the road, you're
distracted. Uh uh. And uh uh. And it's,
it's kind of an amazing system. And I think
that it, it will without question
help the uh uh, cut down on
accidents because I mean it tells you if you're going even a little

(14:57):
bit over the speed limit. And so that parts uh uh, pretty
good. Now I don't want to get in trouble when I say this, uh
um, but I call the
company up that uh uh, that we work on this. And I
mentioned to them that driving this
van is a little bit like riding with one of my family
members. Now I'm not going to mention any kind of name

(15:17):
here because she'd get very upset. But I will
tell you that, that, that thing telling me to slow down
and uh uh, what, keep my eyes on the road and
all that did remind me of that a little bit. And I got a feeling
I'm going to get in trouble with that one. So
that's uh uh, that's, that's bad news.
And we were talking about the cameras, uh uh, just a
little bit earlier on

(15:39):
vehicles. And actually
to be able to tell
if a person is, is being an inattentive
driver, uh uh, the vehicle has to
have a camera inside the cabin. Now
that leads to the question who
has, who should have access to that information

(16:00):
that is on the camera? Could uh.
Is it okay for another person somewhere
to be able to watch you as you're driving down the
road? And it is um,
that many times they can uh, many times
that that information is there. Uh,
so because more and more cars now are having

(16:21):
interior cameras. For instance, the
uh, 2025 Hyundai Tucson,
the 2025 Genesis GV
80, uh, 2025 Mazda
CV 70. There's a list of other vehicles. A lot of
cars have the cabin
type cameras inside the vehicle.
And of course they, they are able to see

(16:43):
what you're doing. Uh, and, and that
information is used to be able to determine
if you're taking your eyes off the road of uh,
course if you uh, work for a large
company. They would also be able to see
the uh, cameras
to find out if you're looking down or if

(17:03):
you're texting while you're driving and so many different
things that can be done. And I can kind of see it on
a, uh, on a company vehicle
because that company is responsible for
keeping, uh, their insurance rates down.
And one way to do that is by avoiding
accidents that are on a car. So, uh,
the big question is, uh, do you. Do you think

(17:26):
it's fine for people to have access
to your information, uh,
uh, to your cameras that are there?
And of course, there has been some instances to
where, um, they have found
that different companies
would be laughing

(17:46):
at what they're seeing on the
cameras, uh, as they're monitoring different
people's cameras, uh, on the, uh, on
cars. And this sometimes just might be an aftermarket company.
And I think there were a case, uh, having to do
with a factory type, uh,
system that people were watching the
cameras. So that is something that

(18:09):
you need to be aware of. Uh, that, uh, that
you do have cameras inside the cardinal. And of course,
the. Some of the other things that can happen has to
do with.
Now with facial recognition.
Is there a possibility that that
information can be used to
identify people who has

(18:31):
committed a crime? And they can find the person
by identifying the. Looking at the picture that
was, uh, in the vehicle camera
and giving that name and saying, this person
is wanted at so and so?
So there's a lot of things that go into that. I
think the biggest thing that I wanted to do is make sure that everybody's
aware of. Of cameras being in

(18:54):
many vehicles now. Okay, we'll go to
one of our emails that we received.
And remember, many of these emails that I
get, I've already called the person and talked to them
about their problem that they had and many times
already answered it to them. But I like to
mention the questions so that, uh. So

(19:14):
that many times it might help others. Uh, this person,
this from Dell. I hope that you can help me with a problem
I'm having with my o. Two. Dodge Dakota
recently put a new battery in because the old one was
dead. Now, when I try to start the truck,
the lights on the dashboard come on, but the
truck itself doesn't start. There's
no sound or anything,

(19:37):
uh uh. Or no clicking. And
the engine doesn't even try to turn over. I'm not
sure what else it could be. Well,
sounds like there's going to be a high probability. You go have a
starter issue on this vehicle. Uh,
even though the battery can have plenty of voltage,
uh, if the starter is
getting power and not spinning the engine

(19:59):
over, then it could be bad. Now also, there's
always a possibility you could have something like a
neutral, uh, safety switch if the vehicle's a manual
transmission, which would be unusual. Now,
uh, but on a manual transmission, it could be a clutch switch,
but on an automatic transmission, it could be a neutral
safety switch item.
And, uh, not telling the computer that the

(20:22):
vehicle is in neutral so that a know
it start or in park sort of know it can start.
Uh, so there's a chance of electrical problem. But by far
the most common thing that I see, when the
vehicle has a good battery, turn the key,
everything lights up and everything else looks normal, but won't
start normally. Uh, turns out to be the

(20:43):
starter just for the heck of it. Put it in drive
and park kind of hard and,
um, and see if it still does
that. Uh, if it is, technician can check that very
easily. He or she can check for power and
ground on the system. And if it has
power and ground and not spin an engine over, it is
going to be a bad starter, uh, which is not

(21:04):
unusual. Okay. And they'll appreciate the, uh,
appreciate the message there.
All right. Uh, we were talking about different ways to, uh,
to find a shop that defined the shop that
is right for you. And of course, one of the things I
always mentioned has to do with reviews. Uh,
but reviews can be misleading and they can be
manipulated. Uh, very, uh, not easily,

(21:27):
but they can be manipulated. Uh, so when you're
looking for a repair shop that's right for you, uh,
check out the reviews, and once
you find a few, that's, uh, that's
possible. Look at the reviews very
closely and read through them. Um, I mean, is it,
is, are the reviews having to do with things to do with
quality? Uh, is it things to do

(21:49):
with pricing? And also
you want to find out, does, is there,
ah, all great reviews and no bad ones,
which that would be a red flag, or is it, uh,
is it a large number of
bad ones, then that would be a red
flag. So look at, look at the

(22:09):
reviews very closely and that, that'd be a great time
for you to look at the website. Get an idea if
it looks like it's a nice, clean facility that
has vehicles, uh, similar to
yours on there, uh, uh, if you ride by,
you want to, you want to, don't take it for
granted that there's a bunch of cars in the parking

(22:29):
lot. It,
because there's always that possibility that those could
be, you want to make sure that those cars hadn't been sitting there a
long, long time. And, uh, um, and check
those out. Okay. So that's, uh,
that's another tip on making sure
that you find the shop that is right for

(22:50):
you on there. Okay, lady, tech
tip quiz back out real quick. Us. Ah.
Spy, dressed in casual clothes, took something out of his
bowling bag and used it to break
into a genesis gv 60 electric
car and steal a laptop
computer containing the information
from a foreign country. In, uh, other words, a

(23:12):
foreign diplomat was driving the vehicle,
but he used something out of a bowling
bag to steal the
laptop. So what was it? He was
able to get inside that vehicle with it. Okay,
and if you know the answer to that, give us a call.
And we are going to move
into the thing having to

(23:34):
do with Ev. Well, let's. Let's talk about
Ford Ev's. Matter of fact, uh, some of the EV's
in, in general of what some of them run
into, it seems that Ford is
cutting back on its EV production.
And the company, they'll still be
working, uh, investing in Ev's. They'll still

(23:54):
be Ev's on the road, but they will cut back a lot of their
plans to be as aggressive on building EV's
as they. As they had, uh, planned to be.
Mainly because they seem to be losing
money on EV's. They're not
doing well. So
they, they won't be making a, uh,
building as many ev's as they had planned

(24:16):
to. And actually, that's about the same for General
Motors. General Motors is cutting back some. They. General
Motors had some very aggressive plans, uh, for
building EV's. But it seems that the, uh,
consumers, uh, are not,
um, doing exactly what
both had planned for them to do. Uh,
the consumers are not warming up DV's as much

(24:38):
as they thought they were. That's what it amounts to. And because
of that, that, uh, they are actually losing
money on some, on the cars that they're selling.
And so they're going to be cutting back on the EV plans.
Ford will probably be hyping up a lot to do with the
hybrid type vehicles. Uh, but
they actually just plan to cancel the plans for

(24:59):
a new electric suv that they had,
uh, planned on. So they won't even be building that
one. So a lot of things going on, a lot of changes
happening. A lot of these companies are trying to adapt to the
market, uh, uh, that, um, um,
that they had planned on. It don't seem like the infrastructure
is going move as quickly as they thought on building,

(25:19):
uh, uh, charging stations. And again, I'm not pro
ev. I'm not anti ev. I like, I like them.
Uh, uh, my biggest thing is I think the consumer should have a choice on
which one they want. But, uh, uh, I,
uh, I do want to report what's
going on. That's the main thing.
Andrew, welcome to the CNC auto show.
And what can we help you with today?

Speaker D (25:42):
Yeah, good morning, Aaron. Um, I don't know if I
want to say, um, the name of
the model of the car, but
I've, uh, got a car that has two,
uh, recalls on them that are almost a year old
now. And the local dealership
seems reluctant or unable to do the
warranty work, and yet I think the parts are

(26:05):
available. Can your
shop do warranty work on
the, let's say, a Honda or an Acura, something like
that?

Aaron Clements (26:14):
Okay. Uh, well, no,
we are not able to do factory, uh,
warranty work. That would have to go through a dealer. But I believe
I would ask some questions on why.
Why they're not able to get it. Uh, did
they. Did they say that the parts were
in, or did they give a reason why they hadn't been able to

(26:34):
do it?

Speaker D (26:36):
Uh, evidently, there's enough parts to do.
We'll call it maybe emergency, uh, repairs,
but enough. Not enough parts to
take in all of the recall
repairs that need to be done. And there must be a lot of them.

Aaron Clements (26:50):
Okay. Uh, it's just having to do with the
takata airbags or anything like that.

Speaker D (26:56):
No, this is actually a fuel pump issue.

Aaron Clements (26:58):
Okay. All right. Yeah. Um, I believe I would set
up a meeting with the. With the manager
and say you'd like to discuss your
vehicle and find out
exactly what's going on. Because my guess is
there's going to be a reason. Uh, because the dealership,
they really would not have
a reason not

(27:21):
to do the warranty.
Uh, uh, I mean, as far as where they're concerned,
because they, of course, would be paid by the
manufacturer and. And they
would, uh, make money now, if they're unsure of the
fix and they have some concerns on, hey, is this.
Is this the right thing to do for that person,

(27:41):
then? That, that is a
possibility. And I have seen a few cases to
where things like that can happen, to where a
fix might come out, and they worry that there might be
some side effects to the fix. Uh, uh, but I
believe you just need some real good communication with that
dealership. And I got a strong feeling I wouldn't
just go in and talk. If you've already talked to the service

(28:04):
advisor and the service advisor had told you
what he or she, uh, feels like is
going on, and it didn't quite add up. To
you, I believe I would just make an appointment and say, I'd like to sit
down and talk with a manager. What day can I do
that? And at what time? And just go have a
little face to face and discuss

(28:24):
what's going on. And many times there will be an
answer or the manager might not know
what's going on and may say, hey, we need to take care of
this and get you. Get you taken care of.
So I wish we could take care of your, uh, your warranty
work, though. We would be very happy to do it.

Speaker D (28:43):
Okay, Aaron. And thank you for your military service, sir.

Aaron Clements (28:49):
Okay, thank you.
Okay.
All right. There has been some talk on that, uh.
Uh, as far as, um, some, um,
possible warranty work on some vehicles being able
to be done at independence, but, uh,
hadn't heard any new information on that.

(29:11):
Okay, let's go to our next
caller. And this is somebody I asked to call
in. Let's
go over here to Carol
Proctor, ac Proctor's painting body.
Carol, how are you doing today?

Carol Proctor (29:27):
Good morning, Aaron.

Aaron Clements (29:28):
Yes, morning, sir. Appreciate you give me a call.
Uh, Carol, I have heard a lot of
things having to do with, uh,
ev cars and collision repair. As a matter of
fact, uh, I did a video for a
weekly online magazine recently,
and I, uh. And I.
There's just. There's a lot of factors

(29:51):
involved in this. And I did a lot
of, um, a, uh, lot of research,
uh, before I did that. Uh, tell us a little
bit about what is going on in the, uh,
in the collision repair industry
concerning ev cars, if they get towed
into your shop.

Carol Proctor (30:11):
Well, I mean, the first concern, I mean,
if it's minor, minor
repairs, uh, you know, the
scanning. Scanning, the
electrical scanning of it with scan tools and stuff becomes
even more important than it is on a normal
car because you've got so many different electric

(30:35):
modules and computers and stuff. Um,
you know, the safety concerns because you're dealing with
extremely high voltage on electric
vehicles and, uh, hybrid vehicles.
Um, so you've got to make sure your technicians are trained
even more than they are with the,
um, standard car, which that requires a lot of training

(30:55):
as well. Um, we have to have
lineman gloves to work on the cars.
And if you're not familiar with that, these are the very
expensive gloves that
electrical linemen wear. Um, the
gloves are four or $500 a
pair. They're only good for like a year and a
half or two years, maybe. Um, you have to

(31:18):
send the gloves off, you know, every.
Periodically to have them recertified that they're
okay. Um,
in training and you know, just the safety concerns.
But the car, if you don't
get into the batteries and charging units and
stuff like that, you know, working on the bumpers and the headlights
and stuff pretty much like a normal car.

(31:41):
But the bigger concern becomes
when you tow in a vehicle that
is uh, damaged extremely bad
and it could have breached the battery
modules.

Aaron Clements (31:55):
Mhm.

Carol Proctor (31:56):
The vehicles have to be stored
in a protective area with around 50 foot
of ground around each
vehicle.

Aaron Clements (32:06):
Mhm.

Carol Proctor (32:06):
And that's a half acre just to store the
vehicle. And you know, they have to be stored for a
certain number m of days to make sure that the battery
uh, degenerates itself and goes down. And then
God forbid if there's a fire, um,
you know, it could take 5000, 6000 gallons of
water to put the fire out. Of course,

(32:27):
most of that water, if it's breached the battery compartment,
most of that water is now hazardous wasteland.

Aaron Clements (32:32):
Mm hmm. And Carol, some of the things
that um, that I've heard of some
shops doing, uh, in order
to meet the demands or the
challenges that are going to be coming up on this
is some of them have uh, have
the railroad trailer cars and

(32:53):
they leave them empty. Uh, and then when a
vehicle is in a bad accident, they have it to where that
vehicle can be pulled in and put inside
that railroad trailer car and
store there for the time frame that
it takes to make sure that the vehicle is safe. After
that.

Carol Proctor (33:12):
That one I haven't heard. I mean, I've seen people
um, where they build a concrete
stall with these um,
basically the things you see
on construction, on road projects,
the concrete barriers, they build
a storage area out of those and they can park a

(33:34):
car in it so they can contain the fire
or uh, you know, damage from.

Speaker E (33:39):
One of these things.

Carol Proctor (33:40):
They pour a concrete slab. I hadn't heard about a railroad
container, but um, the fire could be
so hot, I mean, I could see it melting some of
the container.

Aaron Clements (33:49):
Yes, yes. And, and that's what I'm wondering
is if that
solution or, or a
possible solution. So they may even, you never know, they may
come out with stalls specially built with sprinkler
systems in them in case something happens. But this
is going to be a problem. And the main thing we want to do
is make people aware of some of the challenges

(34:12):
that some of the repair shops will be going through
because of course, to be able to park something
50ft away from other vehicles, you're
going, uh, a lot of repair shops are going to need more
space. Uh, uh, no doubt you talked about
needing more equipment. Uh, uh, they need, uh,
um, more training. And all of these things
hold true for the automotive repair field in. In

(34:34):
some ways also. Uh, but some of
the. Some. The repair shops will have
some special challenges that others
may not have.

Carol Proctor (34:47):
Even with, you know, the hail storm we had a couple of summers
ago. Uh, uh, I had a good friend, a
neighbor that's got a Tesla, um, and the
hail people couldn't work on it
in Augusta because there was nobody that
could put the Tesla in the repair, uh,
mode or sleep mode because they couldn't stick all

(35:08):
the tools down in the panels to do the
work. And he had to drive to
Charlotte, to the Tesla
dealer and spend three days up
there, um, to get his
car fixed because they're just,
you know, the expertise to do it.
Wasn't in Augusta. I think there's somebody

(35:30):
now here that. That's got the proper
scan tool for the Tesla and could do it now.
But things come up like this. I mean,
another friend that's got a. Another, um,
ev car.

Aaron Clements (35:43):
Hi, Carol. And, um, Carol,
can I get you to save that one? We did not
get an answer to our tech tip quiz last hour, so we're going to lay
a fresh new tech tip
quiz out on the table, and
the winner will receive a prize package with
the, uh, CNC auto show
water bottle attached. And here

(36:06):
is the question. Mike needed to go out of town
unexpectedly. He was past due for an oil
change. He called a shop and asked if they
could change the oil and rotate the tires
at noon and have them out by one so he
could go on that trip. And he planned to eat while.
During that time, while the car was being done. Uh, uh,

(36:26):
so he, uh. He left the car at
noon. He left to eat, and the
shop could not complete the job.
And it was not the shop's fault.
Why? If you know the answer, give us a call. And again,
that number is 802
249090.
Okay, we are going to

(36:48):
be covering a lot of neat stuff, uh,
during this hour. Uh, just like last hour,
we had a, uh, we had a great time talking about, uh,
cabin camera systems. Uh, you're being, uh,
on many cars, you're being recorded
and possibly even watched while you're.
While you're riding down the road. So I think it's good to be aware of

(37:09):
that. Uh, a lot of that information is
needed so that the camera can tell if
you're, uh, not looking at the road properly,
if you're, um. If you're,
uh, doing texting, uh, doing different
things that you're you should not be doing while driving.
And the vehicle is able to tell you that.
And I've driven many vehicles with this

(37:31):
system on it. Some of them are factory systems,
some of them are not factory systems. Uh, but it's kind
of amazing because you can just be looking the other way for a few
seconds, and the. It will come
on a speaker and say, please pay
attention to the road. Or it might say,
slow down, you're driving too fast. Uh,

(37:52):
so it's just watching you the whole time that you
drive. And I think it does kind
of force you to be a safer driver.
Uh, but I got a feeling a lot of people will like it,
a lot of people will not like it. So we'll
just see how that goes. Uh, I'm not
sure if on factory type vehicles, if

(38:12):
there's a way to shut that system off or nothing,
uh, but, uh, just like, uh,
adas or assisting driving
systems, many of those systems you can cut
off, and it won't try to pull the
car back on the road if you're running off the road.
So, uh, it'd just be, um, some of

(38:32):
the stuff will be seeing what consumers like,
and they'll be, uh, putting different things on the market. And
again, I had a list of different vehicles
that had that, uh, that had the cabin
systems or the cabin, uh, cameras,
uh, in the system. So there's a lot of things going
on in the automotive world right now. Huge, uh,

(38:53):
uh, um, amount of things having to do with EV
cars, having to do with assisted driving
systems, autonomous driving systems,
and I think many of these things, as time
goes on, um, they'll be put on vehicles to
find out what consumers like and what
consumers do not like.
Okay, uh, we dirt during today's

(39:15):
show, we'll be given some tips on how to find a shop. I get
a lot of phone calls from time.
Uh, well, a lot of phone calls. I'd say it's not
uncommon to get one a week. Someone, uh,
saying that they either moved their son or daughters going to a school
in a different place, uh, and they just
would like to find a automotive repair shop

(39:35):
for whatever reason. And
the. I always give them some tips.
Now, many, many times I'll know someone in
the area that they're going to, because I've got,
uh, access to a, uh, lot of shops. I've made a
lot of friends over the years, and I know people in a lot
of places, but there's no way to know someone in every
place. Uh, so I have methods of

(39:58):
finding ones, different sites for instance,
we're, we're a repair pal shop. So
if someone needs repair pal, they look it up and they find
us. Uh, we're also triple a
approved automotive repair shops, which they have to
go through a very strict inspection, uh,
to become aaaa shop.

(40:18):
So, uh, napa auto care
center. We're a technet center. So a lot. There's
ways to find these online, uh, by looking
at them. And, uh, for instance, napa
online.com, you can go find a shop, and you can find a
napa auto care center. And those, what I found
in the past is those are normally very nice people, very nice
shops. Uh, but from time to time,

(40:41):
you might be in a place to where you don't, uh, there's
not a, uh, nap auto
care center, aaA center, or one of those.
And so you have to go out and find the shop that's
best for you. Now, during the last hour, I
mentioned a little bit about how important it is
to first, uh, look to shop up
online and go visit the shop. And,

(41:04):
uh, and I'm going to mention, m one other thing is
when you go visit, just kind of look around, see what kind of equipment
they got, if their equipment's clean, and, uh,
just if the place is clean and neat and the kind of
shop that you would like to be at, there's
another tip. Let's go to someone who's always got a
whole lot of really good tips for us. Let's go

(41:24):
visit with James. And
James, welcome to the CNC auto show.

Ron (41:31):
Good morning, Aaron. You're talking about a few things today that
are interesting regarding
Ev.

Aaron Clements (41:37):
Hold uh, on, James. You kind of. The volume is
very low on you right now. Let me see what we
can do about that.
Okay, go again.

Ron (41:48):
Sounding any better now?

Aaron Clements (41:49):
Yeah. Yeah, we got you now. Okay,
fantastic.

Ron (41:54):
Well, you're talking about the EV's before and
also with Carol
about repair issues. But also the business model
of it is pretty interesting, I think, right now.
And, uh, finding a shop that's interesting. Got
a thought about that?

Aaron Clements (42:09):
Mhm.

Ron (42:10):
And of course, I can always give you a wrong answer to a tech tip
quiz.

Aaron Clements (42:13):
Oh, fantastic. Well, we love it.
We're ready. You make the choice on which one you
want to cover first.

Ron (42:21):
Well, the EV business is interesting, and
it's particularly because in spite
of all the government pushed, all the
government threats, all the government
funding, uh, of the purchase of the vehicles on the backs of the
taxpayers, that it seems to not be able
to support its own weight. And that's what you're seeing in the
private sector, these automobile manufacturers

(42:44):
are not in the business of heading down
a road that's not going to support their employees
or their stockholders. So
that's a telling thing, if nothing else, about where
this, uh, overreach is. And the over push is on
Ev's, and it's headed back to the sort of the
point you made before. And that is not only should

(43:04):
people have the right to choose what to drive, it looks like
they're making that choice. And that
perhaps we have a cardinal in front of a horse here a little bit on
the Ev's at this point.

Aaron Clements (43:19):
I agree with that. I think that's the main thing. And
I am definitely not against Ev cars. I love
technology. I love all of the things. And
there's no doubt in my mind that one day, uh, there's
going to be a high probability that a large number of cars on the
road are going to be Ev's. Uh, I just think that,
uh, right now it's going to be a rand,

(43:39):
not random, but it's going to be a. It, uh, needs to be
a person's choice on whether that fits their lifestyle.
Because someone that lives in the city drives short
distances, it may work out very well for them. But if you make a lot
of trips, it may not work out well for you or you may not
just not want one. But I tell you that
the ice engines, internal combustion engines

(44:00):
have come so far. I think it'd
be very foolish to throw all of that
away, all of that technology away, uh,
from how far we've got, uh, gas, uh,
engine or internal combustion engines burn so
clean now, um, they get such great
gas mileage, I think we got a long way to go.

(44:21):
And, uh, James, I appreciate the, uh,
insight and your opinions on the EV cars.
That's always very, ah, uh,
informative. Informative and
helpful.

Ron (44:34):
Well, you're of course, welcome.
We're also going to touch on perhaps
finding, uh, an automobile repair facility. And you've been talking
about how to do it when you're near home
base and Google reviews
and word of mouth and on
site visuals and so forth. But there's also
those times if you're a road warrior and you're

(44:57):
out and about, whether you're driving a
truck or a car and you're a thousand miles
from home and you encounter a problem, then you
need something a little bit more broad based. And I
remember, and I think it's probably still the case,
that, for example, Napa, uh,
for their repair facilities, not their parts stores, but the

(45:17):
repair facilities, they actually had an
easy to browse directory with
different levels of
whether it's certifications or offerings. I don't know what the right word
would be, but m I, they would list, uh, not only where they were,
but whether or not they had warranties on their national
warranties on their repairs and so forth. That's

(45:38):
one place you can go also,
if you're AAA member, for example,
AAA has scattered about
facilities that they, I believe,
actually operate. There's none near where I live, but I know
when you look at the larger cities, those are out
there. And I, you may have
other thoughts, of course, being in the business of

(46:00):
how someone who's not close to home
finds someone to do some work that they need without
any, um, advance
notice or forethought.

Aaron Clements (46:09):
Mhm. Well, James, I can tell you that you're right
on, uh, the AAA. A. AAA does have some
standalone facilities, but
those cities that do not have AAA
facilities have
triple A approved automotive repair
facilities. And matter of fact, all, all
seven of our facilities are triple a

(46:32):
approved. Well, I take that back. The store
in Columbia is not because of proximity, uh,
of some other stores, but all of our other shops
are AAA approved repair facilities.
And they are, out of all the
places, they probably gave us the tightest
inspection we've ever had. Uh,
a, they went through all of our equipment,

(46:55):
all of our records, all of, I mean, in training,
and they made sure that we were
good before we were able to be AAAA shop.
But Napa was similar to that, too. We just did that
so many years ago till, uh, I don't
remember all the details in there, but, uh,
Napa was also a very, um,
uh, it was an honor to become a

(47:17):
Napa auto care center. And there's a lot of those around
the country, though. And, but I found a. That
practically every Napa auto care center person that I've talked to
has always been a good shop and a good person to work with. So
you're right. Those that you mentioned are very good
options.

Ron (47:34):
Good. Good.
And then last and perhaps least,
let's talk about that tech tip quiz you got floating out there.

Aaron Clements (47:43):
Uh. Oh my goodness. Are you going to take a stab at
this tech tip quiz, James?

Ron (47:48):
Well, it might take a stab at me, more likely.

Aaron Clements (47:50):
Well, let me, uh, uh, let me put you on stage first,
and then let me read
the tech tip quiz. And
here we go. Mike needed to go out of town
unexpectedly. He was past due for an
oil change. He called a shop, ask if they could do

(48:11):
an oil change and rotate the tires at noon
and, and he had he, and have him out by,
uh, one because he was going out of town. He had planned to
eat lunch while he was getting the oil change and then
take off on his trip. He left the car at noon
and left to eat. The shop could not complete
the job, and it was not the shop's fault.
Why, James, all eyes are on you.

Ron (48:36):
I don't know what he's driving. And things have changed a lot
on cars since the one's eye own
were bought and produced originally.
But, uh, there's things that
if you leave and you don't provide
access to the shop,
they're not going to be able to rotate your tires because they can't get
your wheels off or they shouldn't take your wheels off. For

(48:59):
example, if you have a car
with a leveling system in the back and you don't
give them access to the trunk, they cannot turn the system
off. You cannot raise the cardinal. Other vehicles
have certain wheel types which has a
locking key. Either an
operator can fail to, uh,

(49:20):
put that in the car, keep it in the car, or
it's hidden somewhere and they don't tell the shop where
it is. They can't get the wheels off the car if they can
lift it into the air. So that's old school
nuts and bolts, three
dimensional stuff. But there might be some electronic things in later production
that keep the person from doing the

(49:40):
work they're capable of doing. They're just not
technically able to do it for some reason, as
you said, beyond their control.

Aaron Clements (49:49):
Thank you very much.
And James, first I'm going to mention that you are
absolutely right. Uh, that was the reason they could not rotate
the tires, is he did not leave the wheel lock
key. But if we were given tips on
things, that would be a good idea. When you leave a

(50:10):
car, uh, with a repair shop,
what would be another great tip
that it would be good to give
people as far as when they leave a
car with someone.

Speaker C (50:25):
A.

Ron (50:25):
Friend of mine with military experience would say,
nvo no verbal orders. And
that's not that. To suggest that the
customer doesn't speak clearly, nor that the
service tech, I'm sorry, the service rider, the
advisor, doesn't listen well. But days
get busy and folks are,

(50:46):
uh, not always going to have everything at the top of
their mind when they're at that service desk.
So I always have found, and as Aaron, you
know, from experience, I always try to
start my thoughts on a scratch pad of what I need for a
car. Sometimes it's a list of things, and then once I, I
think I got it all jotted down, I try to type it up
so you don't have to try to read my writing and

(51:08):
give that to you. And then that just transcends
right on down to the tech. They get to see that they get
the full background and it just
makes for a much better experience
when everybody knows what exactly the customer is
looking for. And you can go right down point by point.
And the other thing is, make sure you leave the

(51:29):
keys. I know you always ask Aaron, can I have the keys? Because I'll walk
out with them. So that's something that be sure you've got the
key ready to give up so that the work can
begin in earnest.

Aaron Clements (51:38):
And one last part of the tip, what do you normally leave at the
very top of the page before you ever
even talk about the car?

Ron (51:47):
Some who what's and where's who I
am, uh-huh. What I'm dropping off and where
you can reach me perfect numbers.

Aaron Clements (51:55):
And you're exactly right. And James, like always,
you've been awesome. Given a lot of great information.
Leave that contact info also in a list
is amazing. I do that when I go to the doctor. I,
I keep notes all during the six months or eight
months before I go. Then boom, I'll,
uh, type them out and give them to them. James, thank

(52:16):
you very much for the call and congratulations on winning the tech tip
quiz.
We're going to go over to Gary from West
Virginia. Gary, welcome to the
CNC auto show. And what can we help
you with?

Speaker G (52:30):
Hi, uh, thanks for taking my call. Uh, yes
sir. Last, uh, week I called and I think it was right at
the end of the show and we didn't get to complete,
uh, I was calling and inquiring, uh,
about, you know, a lot of these new
trucks and stuff, mid sized trucks especially.
They're in vehicles. They're putting these four

(52:50):
cylinder now this is gasoline, four cylinder
turbo engines in theme. And
um, I was at a uh, Toyota
dealership here and was talking to Geico's, the
new Tacomas from 24 starting
in 24th. And you redesigned, they're all
four cylinder turbos.

Aaron Clements (53:09):
Mhm.

Speaker G (53:09):
And uh, anyway,
I asked him, I said, well, what's your opinion on
this? This was a guy in the back in the service area. He said,
well, he said, I don't think you'll have to worry about
the reliability, but you will have
more maintenance.

Aaron Clements (53:26):
Mhm.

Speaker G (53:26):
Uh, involved. And
he didn't elaborate. We didn't have time and
got interrupted and stuff. To elaborate to
what? Uh, you know, of course I know you got your regular maintenance,
your oil change, your filters. Net but I was
inquiring on these new uh four cylinder
turbo gas engines. What

(53:46):
um, you know, are
we looking at extra, is there extra maintenance? And
also the reliability, the long
term reliability on the turbo itself,
you know, and uh. What, that
was my uh main question.

Aaron Clements (54:04):
Excellent questions. And the technician in the
back, uh he sounds like an
excellent technician because I uh think that
what he was trying to say is you'll have
more maintenance but by the words
more maintenance it just means
uh, what he's saying is go

(54:24):
to the regular maintenance items. There's really
no special items that are added to
the, the system but
the ones that you do I would not
do just along with what the
factory uh recommends. Uh, I would
uh. For instance oil changes. Sometimes the

(54:45):
factories recommended uh oil change
on a vehicle. I've seen them six uh
seven, eight, 9000 miles or some just say wait
until the reminder light comes on. That's
a terrible, terrible method.
Uh, but I can tell you why a lot of car uh
manufacturers do. It is because if someone

(55:05):
is preparing to buy let's say a rental car
company or a company is getting ready to
buy 300 cars,
the amount of maintenance that has to be done to
that vehicle over a certain course of time is
played, is put into the computer when they're making the
decision on which vehicle to buy. And if
one, if they stretch the oil changes way

(55:28):
out and uh other
maintenance items way out that
shows that it's less maintenance involved on the car.
So I would not recommend
uh just uh uh, um, just sticking with that.
But I would go more by what for instance that
technician in the back told you or you

(55:48):
set up just a good maintenance program, let's say changing
oil every 5000 miles. Full uh
synthetic best oil exactly like the, the
um, factory recommends uh uh, when it
comes time to change the cooling system, uh uh
coolant exchange yet uh uh
at or before they recommend. So it's

(56:09):
more the regular maintenance that you're already used
to but just uh a little bit more
aggressively and on different things to do
with maintenance. Tune ups and things like that. Doing them right
on time or before. And
I feel like that's more what he's talking about
instead of added because you still don't have a fuel

(56:29):
filter. Um, you're going to have um
induction services which needs to be done
every so often anyway. Transmission
fluid exchanges is very important but I
love the, I think it's amazing the power they're
getting out of some of these four cylinders I have right now
myself, I have a, uh,
2017 Canyon, and it's got a

(56:51):
four cylinder diesel. I pull the radio
show trailer with it. Uh, the joker
gets 25, 26 miles to the gallon.
Unless I'm pulling the trailer. It's less than that. Uh, um,
but, yeah, it's amazing what you're able to get out of some of the
four cylinder engines now. And they're lasting
very long. They just don't
accept. They, they

(57:14):
don't accept abuse, and they have to be
maintained very regularly, which it
sounds like you the type person that does that anyway.
So I doubt you would run into
anything that abnormal that you hadn't already
run into. It's just don't. Don't skip those
services.

Speaker G (57:33):
Yeah, that's, uh. You're very. Yeah, I do keep my
maintenance up, and I have a. I do now
have a Toyota tacoma truck. And I've had it for
a couple years. And, uh, you know,
I was questioning them on different maintenance intervals.
Cause in the manual, you know, the truck
I got still has a manual. You don't have to go to the Internet and get

(57:54):
your inventory. And it didn't
specify, you know, the mileage on. One thing that
got me was when I was going through to things is in the
differentials on this. It's a four wheel drive
truck. They told me that, you know,
hey, if they recommend every
30,000 miles on changing the, uh,
if you want to call it differential grease, differential oil or

(58:16):
water fluid, uh, to change it
every 30,000 miles. And I. I
was kind of glad I asked that question because a
lot of them, you know, run out
longer. And one other thing I'll add, I really got
surprised with is, uh, took my
wife's Subaru, uh, to the Subaru dealership to have
service last time. And they said, oh, by the

(58:39):
way, they'll send you a text on your phone. They said, if
you want to watch the technician
servicing your car, go to this particular
website where you can actually, they had it set up where you could
watch the technician. And
I thought that was really great. I was really
amazed by that.

Aaron Clements (58:57):
Yeah, we did that some years back. Experimented with that
a little bit. It was a lot of fun.
Uh, we didn't get that much buy in with it. But when
we did it, the computers were a lot slower than they are
now, and it wasn't quite as easy to
do things. So that might be something to look into. I mean,
that's a, uh. I love stuff like
that, and I think that's great for them to do

(59:19):
that.

Speaker G (59:21):
Listen, appreciate you taking my call and
thank, uh, you very much.

Aaron Clements (59:25):
Well, we thank you. And I would not be concerned. I would buy
that four cylinder with a turbo and a heartbeat. And
of course, tacomas are beautiful trucks, so you'll
come out good.

Speaker G (59:36):
All right, thank you.

Aaron Clements (59:37):
Hey, thank you. Okay, the number to call,
824 9090. We're going to be
straight over here to. Let's see
here. Let me
find out where he went. He's here,
he's here. Uh, let's see
here.
Okay, we're gonna go over here to the,

(01:00:00):
this one.
And
welcome to the CNC auto show. And what can we
help you with?

Ron (01:00:14):
Well, this is Ken, this is Kenneth. Did you have an
answer to the tech tip quiz?

Aaron Clements (01:00:19):
Oh, we did. James got the answer just a
few minutes ago. What would have been your
answer to it?

Ron (01:00:27):
I figured he, uh, had locking lug nuts on and
he didn't have the key to get the lug nuts off
with.

Aaron Clements (01:00:33):
That is exactly what James said. And he
won. I tell you what, you stay on the
line and we gone. We're going to get you a water
bottle. So you stay on there. And a, uh,
and a prize because you would have got it. So
hold on one sec.

Ron (01:00:48):
Well, I do have, I do have a question about the
jaguar.

Aaron Clements (01:00:51):
Absolutely. We're ready for you. What can we help with?

Ron (01:00:54):
It's, it's a 2012 jaguar,
uh, xf.

Aaron Clements (01:00:59):
Mhm.

Ron (01:00:59):
And the battery voltage on it
is, you know, when the battery was fully charged. It's good.
But I checked, um, the
battery voltage with the car running and it still only
showed like 12.9 and it should have been like 13 and
a half or so. Is that an indication it needs a
starter or could this, I mean, not a starter

(01:01:20):
alternator or is there something else that could be a
problem there causing it not to charge?

Aaron Clements (01:01:25):
Yeah. Now, and I'm assuming your battery is in good
condition and fairly new, then. Does that sound right?

Ron (01:01:32):
I put a brand new battery.

Aaron Clements (01:01:33):
Okay. Yeah. Uh, uh, I would say you're
battery. Yeah. It would be your alternator. It's going to
be weak and, uh, uh, now of course, you got, you can have
voltage drops. So check the connections everywhere,
but high probability it's just going to be an alternator.

Ron (01:01:49):
So there's, there's nothing else that would tell the
alternator to charge?

Aaron Clements (01:01:53):
Uh, no, other than. Other than loose
connections or corroded
connections.

Ron (01:02:00):
Okay. So just put off later on.

Aaron Clements (01:02:03):
Yeah.

Ron (01:02:03):
Y'all work on jaguars?

Aaron Clements (01:02:05):
We, uh, do. Mm hmm.

Ron (01:02:07):
Okay. Well, if I run into a problem. I'll, um, get
it over there.

Aaron Clements (01:02:11):
You bring it on. We appreciate it very much and thank you for the
call.

Ron (01:02:15):
Okay. Thank you for the info.

Aaron Clements (01:02:17):
Thank you. We're going straight over
to Carol at AC Proctor
and we had been talking a little bit about the EV
situation with collision repair shops. Carol, welcome
back to the show.

Speaker E (01:02:31):
All righty.

Aaron Clements (01:02:32):
Okay.

Speaker E (01:02:34):
I think, um, where I was going
with it is, you know,
this is just a personal opinion. The EV is a great
theory, but I don't think the people that
are telling us that we need to go
electric have thought about all the consequences of
electric vehicles. Somebody was

(01:02:54):
telling me the other day at a dealership, one of
the german automakers. Now, if you
take your EV vehicle in for
repairs, some of the repairs require
two technicians, you know, one
technician to work on the car and another technician there
for safety. So if you've got an hour's
job, you're paying two technicians at dollar

(01:03:15):
240 an hour and one of them to
stand there with a string and a hook on the other
technician. So if something happens, he can snatch him loose
from the cardinal.

Aaron Clements (01:03:25):
Mm mhm hmm.

Speaker E (01:03:26):
I mean, it's just.

Aaron Clements (01:03:28):
Yeah, I'm sure there would be certain jobs that need to be
done. Um, that would be like that. Now, of
course, I don't think some of your average stuff
would necessarily require, but that's some you're, you're
bringing to light some of the issues that
we'll be running into. And really, again, I think
the, um, the main thing that, um, that

(01:03:49):
I'm after, of course, uh, I've mentioned
before, definitely not against tvs, but we definitely
need to know about all of these issues that say.
And people need to know about things like this
before they make a purchasing
decision. And, uh, of
course, people need to know
what the, what the repair industry

(01:04:11):
and the collision repair industry go through. And here's one
of the things I wanted to ask you though.
Uh, is your. Does your
tow truck driver have to
have, uh, to have any special knowledge?
Uh, uh, let's say an EV car is in an accident.
Uh, and of course, have you heard anything on

(01:04:32):
the knowledge that emergency, emergency, um,
personnel should know if they go to
the scene and let's say an EV vehicle sitting
there is tore up pretty good. They suspect the
battery's got a problem, person's in the
vehicle. Uh, are the
emergency care people, uh, have,
have they, um. I know that they've been receiving

(01:04:54):
some extra training. Uh, but have
you heard of some of the things that they might go through
as far as, uh, as far as challenging
challenges they gonna face,
they.

Speaker E (01:05:06):
Are training for tow truck drivers. I'm pretty
sure that there's training for first responders.
Now, the level of training
that the people in the Augusta area
have had or been required to have, I do
not know that, um.
I know that we keep the lineman gloves and
stuff in our tow trucks and they've had some of the

(01:05:28):
training. Um, but the training evolves
constantly.
Today you could be up to date and tomorrow
you're behind because you haven't had one particular class. And I know
it's that way. As far as the collision repair,
we are constantly training
and learning. And, you know, I think

(01:05:49):
you've mentioned some of our ads. We've had, uh, ICAR
designation, which is the highest level of training. You can have an
automotive industry constantly
since 1970, uh, excuse me,
1996. Um, so it's a
constant thing with training. And it is very
expensive training. I mean, it's, you know, it's
not 30 or $40. It's a couple hundred

(01:06:11):
dollars for an hour online
class.

Aaron Clements (01:06:15):
Yeah.

Speaker E (01:06:15):
Even more expensive. You go to in person training. And it's the
same thing with the.

Aaron Clements (01:06:19):
You know, the auto.

Speaker E (01:06:20):
Automotive. In the mechanical side of it.

Aaron Clements (01:06:22):
Yeah. In Ev class. We recently sent a person to. It
was, uh. It was actually at the Gaylord hotel in
Nashville. And it was, uh. I
imagine we had somewhere four or $5,000 invested
in that three or four days of training. And
it's, uh, a
lot of stuff. Ah. I feel like there's no doubt that the

(01:06:43):
automotive industry and the collision repair industry is going to
step up to the plate. We'll be ready. Whatever they bring
to us, it don't. We can. We will repair the
cars. Whatever comes in. Um. Um.
Carol, I'm going to turn into one other thing
is, uh. Is this is more, um. Uh, uh, uh, kind
of, uh, funny, uh, or fun, uh, uh. But

(01:07:03):
you know that now so many of the people that bring
their car in to be repaired, um. Um.
They gonna be able to watch the repair. One
gentleman a few minutes ago mentioned that the repairs can. You can
go online and watch the person repair in your car.
They're going to be able to watch it anyway because many of the cars
now have so many cameras and so many. And

(01:07:24):
people can just tag in and, uh, when that
technician goes and gets a hamburger in the customer's
car, they're not going to like it. So,
so there's going to be a lot of things going on there.

Speaker E (01:07:36):
You know, you asked a question earlier about, um,
what you did about what he would recommend when people bring your cars
in for repairs. And everything y'all mentioned is true. But
one other thing I would add to that is clean your car
out. Um, on the body shop
side, you know, having a trunk full of stuff
and the technician having to remove your,
your valuables and risk damaging them. And

(01:07:59):
then, you know, as well as either their computer modules and
stuff under seats and under consoles, and
you have to pull carpet out of cars sometimes to get to them to
access it. So bringing in a clean car
for the technician to repair makes a
much better. You get a better repair and it makes a much
better situation for that technician, you know,

(01:08:19):
having to work on that car faster.

Aaron Clements (01:08:21):
Uh, lots faster.

Speaker E (01:08:23):
Yes, yes, yes. And might cost you less because
I've heard some people charge you extra when they have to clean the
car out.

Aaron Clements (01:08:29):
To do the repair. Absolutely.
Hey, Carol, I'm gonna go. Uh, this gentleman's got a call
about a GMC truck. I'm gonna try to answer it
before we go. Like always, I really do
appreciate you. You contributed so much to the
show and it's always, uh, such a, uh,
so much fun to talk to you, too. Thank you.

Speaker E (01:08:48):
See you later. Bye bye.

Aaron Clements (01:08:50):
Appreciate it. Carol Proctor, ac Proctor. Always
fun to talk to.
We're going to try to grab this caller here. He's, uh,
he's got a 96 GMc. Welcome to the
CNC auto show. What can we help with? We got about a minute
or so.

Speaker I (01:09:04):
Yes, sir. I bought a, uh, used
96 farm, uh,
truck, uh, that had originally
fuel injection on it.

Aaron Clements (01:09:13):
Mhm.

Speaker I (01:09:14):
And, uh, the guy I borrowed
from the repair shop had taken charge of the
truck. And, uh, the farmer that owned it
never came back to get it. But he had
it, uh, changed over from
fuel injection to a four barrel carburetor.

Aaron Clements (01:09:30):
Mhm.

Speaker I (01:09:31):
Now, the problem is I can't get the truck to run
worth of hoot. It won't even start anymore.
And I talked to a neighborhood garage
and the man told me that as long as, uh, I have
the harness for the fuel injection,
that he could easily change it back. Now I
don't have the harness. Can they be purchased?

Aaron Clements (01:09:53):
Um. What you going to be using this truck for? Is it going to still
be a farm truck or something different?

Speaker I (01:09:59):
Yeah, it's a farm truck. I've got a five, uh,
hundred gallon spray tank and,
uh, spray pump on. On the
truck.

Speaker C (01:10:08):
Mhm.

Speaker I (01:10:08):
For spraying my crops. But I
need. I, uh, need it to be reliable. And at this
point, uh,
I can't use it, you know?

Aaron Clements (01:10:19):
All right. Well, if the fuel system is set up correctly
to handle a carburetor, you'll only need, like, uh,
somewhere around six to ten psi pressure going
to the carburetor. If it's more than that or less
than that, you can't do it. So, um,
I would recommend going out and buying a,
um, new carburetor. I was trying to

(01:10:39):
think of the name. I tell you what. Stay on the line. Let me try to think of
that carburetor. That'd be good to put back on. It'll
be a lot less money, so hold on the line just for a little
bit. And we're going to close this show out. It's been
great, we've enjoyed it, and we will be back
next week with a whole new CNC
auto show.