01: How to nail your niche to deliver a better tenant experience with Julian Carey

The customer experience has been a major talking point across all sectors of commercial real estate recently. As tenants look to move away from 20-year leases to shorter agreements, the onus is on landlords and owners to deliver a service that will keep tenants in their buildings.  

It’s a trend that has already become popular in the office sector, but Industrials REIT is bringing that focus to the industrial space and finding great success. 

In this episode, Julian Carey, Managing Director of Industrials REIT, shares the company’s journey from owning and managing assets in different sectors to focusing on multi-let industrial (MLI) estates and operating them through a technology-enabled platform. 

Here’s what we discuss:  

• Why focus on the industrial market?  
• The importance of customer experience 
• What the customer experience looks like at Industrials REIT 
• Removing a large part of the risk for tenants gives them greater certainty  
• Building an operating platform for the industrial sector  
• The connection between ESG and technology going forward for CRE 

Learn more at Re-Leased.com