The Claim Clinic

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Restoration Rebel Roundtable Briefing Summary

Date of Discussion: 12/22/22

Compiled: 10/26/23

This roundtable highlights core strategies for restoration contractors navigating insurance claims: protect your pricing, prioritize transparency with clients, and maintain independence from insurer mandates. The discussion centered on a successful contractor case study that challenged the insurer’s control, reinfor...

Ladies and gentlemen,

I am here to deliver an urgent truth: the restoration industry is under attack, and the time to act is now. Unity is not optional. It is the only way forward. For years, I have watched as this industry has been taken from us, piece by piece. Now, the carriers are no longer content with nibbling away at what we’ve built. They are moving aggressively, driving independent restorers out of business, silencing t...

The adjuster describes how attempting to force an insurer into admitting fault or setting a precedent can backfire, leading to claim denials and litigation. The lesson emphasizes the importance of understanding insurer motivations and strategically shifting negotiation tactics towards compromise.

The "Cornering" Effect and Insurer Resistance:

• The central idea is that insurance companies will resist agreeing to arguments that...

Negotiating your bill with adjusters is negotiating against yourself.

I interviewed a new Restorer and expounded upon the importance of having solid contracts and understanding leverage in the claims environment.

#ThickestFileWins #VirtualInspections #RemoteEstimating #Contractors #CustomerCentricClaims #InsuredFirst #TheStructureSpeaks #restoration #largeloss #claimslife #estimating #Xactimate #CoverThatOverhead #dothehardthings...

Jeremy Rettig brings on one of the most known names in the restoration business, Andrew McCabe. Andy is a 20-year veteran of the disaster recovery industry and has performed every function of a restoration professional from mold and water technician to marketing and estimating. 

After working for several contractors in three states, Andy opened the independent Xactimate estimating & restoration consulting company Claims Del...

John Isaacson of the Intentional Restorer and The DYOJO podcast shared some industry insight and colorful history with us.

The DYOJO Podcast features features interviews with our friends and peers within the property restoration, construction and insurance industry.

Through these episodes we seek to help professionals connect and collaborate so that we can all shorten the learning curve for conquering our goals.
We will touch on ways ...

JT Kraai and Exit Strategies

Serving the Restoration Industry Nationwide

100% Confidential@ 503.577.5649 or info@exitstrategies360.com

ExitStrategies360.com  linkedin.com/in/jt-kraai-52b40018

Restoration Industry Lessons Learned from the 2008 Recession

Due to the strength of the industry, restoration businesses should be front and center as solid acquisition targets.

Selling a business can be scary. Terrifying when the economy isn't coop...

John Evans, a Certified Industrial Hygienist from New York, talks to us about pivoting your restoration business during a pandemic.

John Evans runs the testing company Air Guys (http://airguys.us/about-us/)

He spoke to us about how the COVID-19 pandemic snuck up on the U.S., what the state of testing is now, and what restoration contractors should be doing RIGHT NOW to position themselves for success.

SPONSOR:

~ In 2012, Andy McCabe fo...

The Power of Habit: https://amzn.to/2UAUndZ

~ In 2012, Andy McCabe founded the property claim estimating and claims consultancy called Claims Delegates. Claims Delegates retains an army of dedicated professionals who write Xactimate® estimates for contractors, attorneys and adjusters across the country. They also consult on Large Loss and CAT events. They are currently accepting new client applications: http://www.claimsdelegates.co...

A debrief of the SUMMIT2.019 in Boulder last week. And some thoughts on humanity.

**- T&M vs Line Item billing, and why NOT to mix them

• Our thoughts on Lowes' adjusters/IHs taking their own samples.
• The decline of industry groups.**

The new Alliance of Independent Restorers web site is up! We are now accepting membership applications: www.airestore.org

~ Andy McCabe founded an Xactimate estimating and property claims consul...

Did you know that you can (and SHOULD) make your own pricing when doing insurance repairs? This question probably sounds strange to everyone EXCEPT the restoration contractors out there.

This phone conversation went deep into the reasoning behind creating your own pricelist, and how to explain your position to all those adjusters out there.

https://clarity.fm/andrewmccabe
www.TheClaim.Clinic/tuneup
http://amzn.to/2cOtawh
https://youtu....

Facebook advertising intro for small businesses
Andy makes a $100 bet on Facebook targeted ads for Malibu California fires.

~ Andy McCabe founded an Xactimate estimating and property claims consultancy called Claims Delegates. They are currently accepting new client applications from contractors needing help with Xactimate: http://www.claimsdelegates.com/ClientIntake
www.ClaimsDelegates.com

Claims Delegates writes Xactimate estimates f...

We were all over the map on this one. I shared some books I'm reading. Joe talked about gaining access to CAT areas.
I may have scolded someone.
I definitely plugged Matterport cameras for free.
Oh, and the future of estimating and robots.

~ Andy McCabe runs an Xactimate estimating and property claims consultancy called Claims Delegates. He is currently accepting new client applications from contractors needing help with Xactimate: ht...

With Hurricane Florence bearing down on the Carolinas, we felt it appropriate to discuss how restoration folks can mount an effective response.

There are MANY catastrophy veterans in the Restoration Rebels and much good advice was freely given.

~ Andy McCabe runs an Xactimate estimating and property claims consultancy called Claims Delegates. He is currently accepting new client applications from contractors needing help with Xactima...

Tonight we talked about the finer points of sales and collections.

What if you are being asked to start repairs, but you haven't been paid for mitigation?
What to do with third-party reviewers?
How can we better educate the public about the good & bad carriers and market to agents at the same time?

~ Andy McCabe runs an Xactimate estimating and property claims consultancy called Claims Delegates. He is currently accepting new clien...

Restoration Rebel Roundtable 8-21-18: Mission, Values and Warriors
Tonight we got our WARRIOR on with special thanks to Restoration Mastery and the Warrior Bootcamp. Let them help you CRUSH your limiting beliefs.
http://restorationmastery.com/

YouTube Version: https://youtu.be/qk9KzRH0NwU

~ Andy McCabe runs an Xactimate estimating and property claims consultancy called Claims Delegates. He is currently accepting new client application...