118 Hamish Knox -- Team success and accountability

If you're a leader who struggles to get the results you need from your team, but you’re uncomfortable having conversation around accountability or consequences, then today’s show might help you see things differently.

My guest this week is Hamish Knox of Sandler Training. Hamish has written a book on accountability and has a framework for making it a positive thing that helps you and your team achieve your team goals and their individual goals.

Timestamps

 (00:20): Introduction.
 (01:03): About Sandler.
 (02:14): Expanding beyond sales training.
 (03:45): Hamish Knox’s background.
 (07:57): Accountability.
 (11:04): Keeping team meetings short.
 (20:52): Veteran team members need accountability, too.
 (25:24): Hamish’s approach to coaching.
 (32:05): Establishing buy-in.
 (36:45): The lead dog sets the pace.
 (38:50): What Hamish is reading and listening to.
 (44:25): Connecting with Hamish.
 (46:26): Wrap-up.

Episode Quotes
“Communication is our single most powerful driver of real value, internally and externally.”

“Oh, I sent 5,000 emails today, boss. Oh great. What kind of response did you get? Well, 4,990 unsubscribes.”

“The fact of the matter is that in order for us to successfully scale, everybody needs to be following the same program.”

“It does not matter what we say, it matters what they hear.”

“If we don't have data to build an accountability program with, we're really just flying by the seat of our pants. Accountability needs real data, real clarity, and real consequences.”

“Your culture is the behavior approved implicitly or explicitly. That's it.”

Recommended Reading

• “Accountability The Sandler Way” by Hamish Knox
• “Change The Sandler Way” by Hamish Knox
• “How I Built This: The Unexpected Paths to Success from the World’s Most Inspiring Entrepreneurs” by Guy Raz
• “Never Eat Alone: And Other Secrets to Success, One Relationship at a Time”  by Keith Ferrazzi
• “Your Brain at Work” by David Rock
• “What Got You Here Won't Get You There: How Successful People Become Even More Successful” by Marshall Goldsmith and Mark Reiter
• “Mindset: The New Psychology of Success” by Carol S. Dweck

 
Recommended Listening

• Full Funnel Freedom podcast with Hamish Knox
• How I Built This podcast with Guy Raz
• The Brainy Business podcast with Melina Palmer

 Follow/Connect with Hamish Knox

• Email: [e-mail]
• Hamish Knox’s website
• Hamish Knox on LinkedIn