Building Trust in EV Charging with Benoit Lacroix from ReliON

Benoit Lacroix is the co-founder and CEO atReliON, a Reliability-as-a-Service startup offering an end-to-end experience for charging operators from problem detection to resolution.
In our conversation, we talk about why these charging issues exist in the first place, how they’re integrating a range of data points to better pinpoint charger issues and deploy the right resources for the job, and the impact reliability has on widespread adoption of EVs.
We also talk about what policy supports need to be in place to support electrification, the unique hurdles faced by fleet operators, and lessons Benoit’s bringing to this problem from close to 20 years experience working on electrifying transportation.

Talking Points:

• [3:40] Why reliability is still a problem in EV charging
• [7:55] Benoit’s journey from muscle cars to electric heavy duty vehicles
• [9:48] Building ReliON out of a Venture Studio
• [12:39] The different end users across the EV ecosystem
• [16:10] The many different problems chargers can run into
• [25:24] How do we define reliability?
• [28:16] The policy landscape and tailwinds
• [32:00] Listening to front line drivers
• [35:12] Lessons on company building from Effenco

Episode Links

• ReliON
• Diagram Ventures
• Canada’s Electric Vehicle Availability Standard
• A More Beautiful Question by Warren Berger

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