Today I chat with Florian Rohde, currently Community & Player Support Lead at YAGER.
We talk about how as a community manager, you can support your colleagues to do their job in the best way possible while shielding them from all the unnecessary noise.
Games mentioned in this episode: The Cycle, The Cycle: Frontier, CrossFire Europe, Summoners War, Call of Duty: Black Ops 6, Yakuza series
Find Florian on:
- LinkedIn: https://www.linkedin.com/in/florianrohde/
- Twitter: https://x.com/FeraFlox
- Bluesky: https://bsky.app/profile/feraflox.bsky.social
Florian's blog posts on being a community manager:
- https://yager.de/2024/04/11/community-management-at-yager/
- https://yager.de/2024/09/04/what-being-a-gamer-taught-me-leadership/
The Community Lounge is brought to you by Feature Upvote: Painlessly collect feedback from your players. More insights, less noise.
Chapters
- (00:00:00) - The Community Lounge
- (00:00:37) - A World of Warcraft mural
- (00:02:07) - What Exactly Is Your Role as a Community Manager?
- (00:05:17) - How to become a Community Manager in the Games Industry
- (00:11:08) - What's The Difference Between Community Management for Mobile and Console Games?
- (00:13:19) - Community Management: Shield Your Clients From Toxic Feedback
- (00:18:43) - How to moderate the toxicity in the community
- (00:24:18) - 5 tips for becoming a Community Manager
- (00:29:39) - Where do you learn to do your job better?
- (00:31:21) - What Game Have You Been Playing Recently?
- (00:32:31) - Florian Roede on the Community Lounge
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