Today’s guest is Erik Jakobsson, a community manager at Paradox Interactive in Sweden, where he leads a team of ambassadors. Erik's journey into the gaming industry is unique—he started by running a fan Discord server that was eventually acquired by Paradox, leading to his first role in community management.
We chat about growing and moderating large online communities, the challenges of keeping a Discord server healthy, and how community managers can positively impact player engagement and sentiment.
Erik also shares insights on recruiting ambassadors, managing multilingual communities, and the evolving role of community management in the games industry.
Games mentioned in this episode:
Find Erik on:
The Community Lounge is brought to you by Feature Upvote – Painlessly collect feedback from your players. More insights, less noise.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.