The Consumer Toolbox

The Consumer Toolbox

The Consumer Toolbox provides the tools you need to become an empowered consumer so that you can make informed decisions.

Episodes

January 31, 2022 8 min

This week I will join the Federal Trade Commission to help promote Identity Theft Awareness Week. I invite you to participate!

With identity theft continuing to be on the uptick, there are two important and free steps for you to take to protect yourself from becoming a victim of identity theft. 

The first is to monitor your request three free credit report. The second is to freeze your three credit reports. That's it...it's t...

Share
Mark as Played

This week is Data Privacy Week. It's a new year and it's time for consumers to take control of their data and own their privacy!

As consumers, our lives are intertwined each and every day from online shopping to using social media to engage with others. While the digital world affords us much convenience and entertainment, it also poses risks to our personal information and data. 

We have an obligation to ourselves of taking ...

Share
Mark as Played
November 10, 2021 8 min

Hi Listeners!

I'm back. Sorry for the long hiatus. 

Listen to this episode to hear of the "not-so-welcomed" issues I was dealing with these past few months. You will soon discover that I, although a well-versed consumer advocate, can have consumer disputes and issues. I will share with you my own personal stories, and will describe how I was able to resolve them...even weeks or months later. 

Happy listening! Remember to s...

Share
Mark as Played
June 14, 2021 13 min

If you own a car, you're probably familiar with the expenses and headaches associated with auto repair.  Too often consumers either pay too much for a repair, or are dissatisfied with the quality of the work performed.

In this episode, Camille and I provide you with the tools you need to know before you bring your car in for maintenance or repair. There are questions for you to ask, and documents to be signed before the mechani...

Share
Mark as Played
May 23, 2021 10 min

Don't get duped by a scam when booking your next vacation or family trip!

If you're anything like me, you're ready for a vacation or getaway! But with scams on the rise during the pandemic, you want to hear of the different ones taking consumers for a ride.

In this episode, I will share with you the different types of vacation scams, as well as ways for you to protect yourself from them. So before you book your next trip...

Share
Mark as Played

This was a National Consumer Protection (NCPW) like no other. Why? Because we had to adapt to doing it virtually...and via The Consumer Toolbox podcast. Surprisingly enough, my colleague, Camille and I were just as productive, if not more than ever. 

We were able to reach more consumers than we thought possible. We tried new things, which you will hear about in this episode. It was an eventful week despite not being able to be physi...

Share
Mark as Played

I could not let National Consumer Protection Week come close to an end without my dedicating an episode to Older Americans who are learning to navigate the cyber world. To many of them, this is a new era and way of communicating with the outside world as they stay safe in their homes during the pandemic. 

In this episode, I am talking directly to those who have older parents, family members, friends or neighbors who deserve to know ...

Share
Mark as Played

First and foremost, I want to thank my colleague, Camille Christian, a Case Specialist at the Mayor’s Office of Consumer Information for offering to host Episode 4 of the National Consumer Protection Week  series. Camille and I are equally passionate about our work, and know the importance of consumer advocacy and education. 

In this episode, Camille discusses the eviction and foreclosure moratorium. She also reads questions The Con...

Share
Mark as Played

With the pandemic affecting our finances, it seems that credit is a concern for many consumers. And there's nothing wrong with that! What is wrong though is the misconception on how to handle negative credit reporting, or when our credit scores take a plunge. 

In this episode of The Consumer Toolbox I give a simple and clear explanation on how to get a better grip on our credit scores by first understanding our credit reports. W...

Share
Mark as Played

Spring is around the corner and so are home improvement scams!

There is homework for you to do before you hire a home improvement contractor. Learn the steps you must take to avoid falling to a home improvement scam or you hire a fraudulent contractor or handyman. 

Be sure to subscribe and like this episode, and share it with your family members, friends, neighbors and co-workers. Remember that, "Education is the Best Prevention!...

Share
Mark as Played

It's my favorite week of the year! Today kicks off National Consumer Protection Week and I couldn't think of anything better to do than to bring to you an introduction to this year's event! 

This will be my first year not being out in my community but I am thrilled to use this platform to reach listeners of The Consumer Toolbox!

I have one favor to ask of you...please subscribe and review this podcast and share it with yo...

Share
Mark as Played
February 16, 2021 10 min

If you want your complaint to be heard and resolved, there's a right way to address your concerns to a business or merchant. Whether you do it by phone, email or letter, using the right tone, choosing the right words and addressing your complaint to the right person may likely get you the resolution you are seeking. But before you do that, you must set aside your emotions.

In this episode, I will share with you tips and suggesti...

Share
Mark as Played
December 18, 2020 14 min

Due to a large number of requests from its listeners, this episode is a  sequel to Episode 1: Wait! Don't Buy a Lemon! Thank you all for your positive feedback, and of course, for listening to The Consumer Toolbox podcast!

In this episode, Milagros provides additional tips on avoiding buying a lemon, and reinforces you using "Your Car Buying Power!" 

Remember to subscribe to The Consumer Toolbox and submit your comments...

Share
Mark as Played
November 29, 2020 14 min

With the pandemic at its highest peak this holiday season, most of us have turned to online shopping over brick-and-mortar. However this is creating a perfect storm for cybercriminals to access and steal our financial and personal information, hack our computers, and do all they can to rob us of our holiday cheer and joy. "What you think may be a good deal, may be a good steal (for a scammer)!"

In this episode, Milagros is j...

Share
Mark as Played

It goes without saying that scams, fraud and identity theft are part of our past, present and future. This is why we must learn to, "stop, breath, and take a step back to think" when we suspect it to be a scam when we get a telephone call, email or text. 

In Episode 2, Milagros talks candidly about how fraudsters target us each day, and what steps we must take to better protect our personal information and finances, as well ...

Share
Mark as Played
September 14, 2020 12 min

 Too often consumers buy cars that don't run or barely run. Before shopping for your new car, you need the tools to make an informed decision to avoid from buying a lemon. 

Share
Mark as Played
September 14, 2020 4 min

Meet the host, Milagros and hear what's inside The Consumer Toolbox! It will lead you to subscribe to the podcast. 

Share
Mark as Played

Popular Podcasts

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

    Crime Junkie

    If you can never get enough true crime... Congratulations, you’ve found your people.

    Morbid: A True Crime Podcast

    It’s a lighthearted nightmare in here, weirdos! Morbid is a true crime, creepy history and all things spooky podcast hosted by an autopsy technician and a hairstylist. Join us for a heavy dose of research with a dash of comedy thrown in for flavor.

    Stuff You Should Know

    If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks then look no further. Josh and Chuck have you covered.

    Sympathy Pains

    Hosted by Laura Beil (Dr. Death, Bad Batch), Sympathy Pains is a six-part series from Neon Hum Media and iHeartRadio. For 20 years, Sarah Delashmit told people around her that she had cancer, muscular dystrophy, and other illnesses. She used a wheelchair and posted selfies from a hospital bed. She told friends and coworkers she was trapped in abusive relationships, or that she was the mother of children who had died. It was all a con. Sympathy was both her great need and her powerful weapon. But unlike most scams, she didn’t want people’s money. She was after something far more valuable.

Advertise With Us

For You

    Music, radio and podcasts, all free. Listen online or download the iHeart App.

    Connect

    © 2022 iHeartMedia, Inc.