Case File #166: Hospitality Reality

Just as event spaces bounce back and restaurant closures slow down, new challenges are emerging for the hospitality industry. Hospitality insider Stephanie March unpacks industry changes with host Roshini Rajkumar. Stephanie brings a fresh perspective on what it takes to thrive in an industry built on people, connection, and constantly-shifting expectations. From the impact of AI and local morality to emerging trends and the importance of authenticity, she explains why managing change has become the new metric and the most essential skill in hospitality. Stephanie argues that restaurants need to rethink their presence, both online and in-person. As co-founder of Smarch + Co Strategies, she guides clients through why personal touch and storytelling can transform hospitality from a simple service into an opportunity for genuine connection and community. These are lessons any brand can take to the bank.