Join Matt Egol, Sean Albertson, and Marc Mandel on The CX and Culture Connection as they unveil their latest collaboration—CX On The Rocks, a community designed to transform how businesses approach customer experience and culture. In this insightful episode, Matt welcomes Sean, founder of CX4Rocks, and Marc, founder of Wow Moments, to discuss the challenges and opportunities in today’s evolving CX landscape. Together, they dive into why CX is at a crossroads, how their new community aims to support practitioners, and the importance of aligning people, process, and technology to deliver real impact. CX On The Rocks offers a unique space for professionals to access expert insights, engage in interactive discussions, and tackle the complexities of modern experience management. Ready to learn more? Listen to this episode of The CX and Culture Connection with host Matt Egol, and discover how CX On The Rocks can help you drive transformation in your organization. Check out https://youtu.be/odB4uQTUyfM for the full episode. #CustomerExperience #CXOnTheRocks #Leadership #DigitalTransformation #CultureByDesign
00:00 Introduction to CX on the Rocks Community 02:30 The Impetus for Change in Customer Experience 05:50 Navigating the Challenges of CX 11:10 The Role of Technology and Data in CX 15:53 Culture's Impact on Customer Experience 20:38 Empowerment and Engagement in the Workplace 26:21 Continuous Improvement and Journey Mapping 30:01 Building a Collaborative CX Community 34:37 The Future of Customer Experience 📌Podcast Website: https://www.cxandcultureconnection.com 📌Linkedin Personal: https://www.linkedin.com/in/matthewegol/ 📌Linkedin Business: https://www.linkedin.com/company/journeysparkconsulting/ 📌Website: https://www.journeysparkconsulting.com/ 📌Facebook: https://www.facebook.com/profile.php?id=100094736604400 📌Spotify: https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM 📌Amazon Podcast: https://music.amazon.com/podcasts/75160650-c68a-4fa8-9ddc-3429d94bd02e/the-cx-and-culture-connection-podcast-with-host-matt-egol-of-journeyspark-consultants 📌Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9lNjJiZGM5OC9wb2RjYXN0L3Jzcw 📌IHeartRadio: https://www.iheart.com/podcast/269-the-cx-and-culture-connect-120241285/ 📌RadioPublic: https://radiopublic.com/the-cx-and-culture-connection-pod-Ww1eeX More about Matt Egol and JourneySpark Consulting: Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven. Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing. Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures. #cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity
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